11/08/2026
🚨 FIBER BREAK MAINTENANCE ADVISORY
BAI IT NETWORK AND DATA SOLUTION would like to inform all affected customers that we are currently experiencing a fiber optic cable break on our 12-Core Lastmile Mainline, resulting in a temporary interruption and/or degraded internet service in some areas.
📍 INCIDENT DETAILS
* Type: Fiber Break – Lastmile Mainline
* Fiber Cable: 12-Core Fiber Optic Cable
* Cause: The fiber cable was hit and damaged by a Provincial Capitol truck, causing the cable to be pulled/cut and resulting in loss of connectivity.
* Date: August 11, 2026
* Time: Approximately 8:26 PM
* Location: Capitol, Ipil, Zamboanga Peninsula
* Coordinates: 7.789247°N, 122.577828°E / 7.789298°N, 122.577798°E
🛠️ RESTORATION ACTIVITY
Our technical and fiber maintenance team has immediately been dispatched to the affected area. The team is currently conducting fiber tracing, preparation, fusion splicing, testing, and restoration of the damaged 12-core mainline.
Due to the nature of the damage and the nighttime working conditions, restoration time may vary depending on the extent of the cable damage, weather conditions, site accessibility, and the required number of fiber splices.
Our priority is to restore all affected services safely and as quickly as possible.
⚠️ SERVICE IMPACT
Customers connected through the affected Lastmile Mainline may experience:
* Complete loss of internet connection
* Intermittent connectivity
* Slow or unstable internet service
* Temporary service interruptions while restoration and testing are being performed
Once the physical repair is completed, our technical team will conduct OTDR testing and service verification to ensure the fiber link is stable before normal service is fully restored.
🙏 WE APOLOGIZE FOR THE INCONVENIENCE
We sincerely apologize to all affected customers for the interruption. This incident was caused by an external physical damage to our fiber infrastructure, and our team is working continuously to minimize the downtime and restore connectivity as soon as possible.
We greatly appreciate your patience, understanding, and continued support while our technicians work on the restoration.
BAI IT NETWORK AND DATA SOLUTION
Connecting You, Empowering Possibilities.
Further updates will be provided once the restoration progresses and services are fully normalized.