iCXeed

iCXeed A business process innovator specialising in contact centre talent and technology optimisation.

Tiyaga is Tagalog for grit, tenacity, and patience, crucial for achieving innovation.It is one of the key DNA traits of ...
24/05/2026

Tiyaga is Tagalog for grit, tenacity, and patience, crucial for achieving innovation.

It is one of the key DNA traits of our cognitive experts at iCXeed. It is composure in adversity and commitment to completing projects, even when difficult and effortful, maintaining focus on long-term goals, despite short-term setbacks. We demonstrate diligence and reliability in completing tasks and persistently and methodically tackle complex problems without giving up easily.

We pay meticulous attention to detail when analysing problems, ensuring thorough understanding and consideration of all factors remaining composed and level-headed under pressure. This is how our cognitive experts operate. We work smarter with analytics, AI, and automation. Let us introduce you to and business process innovation. Learn. Innovate. Repeat.

The old IVR is dead. Say hello to intelligent routing with Nova Sonic in Amazon Connect.Nova Sonic is a speech to speech...
18/05/2026

The old IVR is dead. Say hello to intelligent routing with Nova Sonic in Amazon Connect.

Nova Sonic is a speech to speech model that listens, understands, and responds in real time using natural, humanlike conversation, adapting to each caller’s intent and context to keep interactions flowing instead of forcing them into rigid use of phone pad menus.

It is turning the IVR from the most dreaded part of customer service into a more personalised, intuitive, and conversational experience, replacing long menus, dead ends, and repeat questions with smart, context-aware dialogue that feels less like a machine and more like a helpful guide.

At iCXeed, our team of experts design intelligent routing solutions within Amazon Connect using the latest AI models, including Nova Sonic. It sets a new standard for customer experience and compliments human support teams by ensuring easy human escalation routing customers to the right resource the first time. The goal is to blend AI efficiency with human expertise so customers can access the best resources to resolve their issue in the most efficient way possible.

Bring cognitive CX to your IVR design and work smarter with analytics, AI, and automation. Visit us at iCXeed to learn more.

13/05/2026

The 2026 iCXeed Summit at Caliraya, Laguna captured the quiet, honest moments where our experts chose to keep going instead of giving up. From interns who just needed one company to say “yes” to mentors who now open doors for others, these stories remind us why we build our teams in the Philippines. .

Our experts have the diskarte, talino, kusa, puso, angas, kulit, and tiyaga where it is okay to not have it all figured out on day one. What matters is stepping out of your comfort zone to learn, innovate, and repeat. Over time, the teammate who was quiet on mute becomes the voice that guides the room. The intern who just wanted a chance becomes the mentor who now says, “Kaya mo ito, sabay tayo. (you can do this, we will work on it together.)”

Every small win, every risk taken, and every late night learning a new skill is a step towards a future our people are building for themselves, their families, and our clients. We represent the Philippines proudly as a source for next generation innovation talent to design and deliver cognitive customer experiences with leading global brands showing our clients an accelerated pace of digital innovation. This is how we became an AWS Advanced Tier Partner in less than three years, grounded in over 65+ years of our founders’ contact centre experience.

If you are looking for a partner with the DNA for learning and innovation, visit us at iCXeed.

11/05/2026

We have earned recognition as an AWS Advanced Tier Services Partner. This is not just a badge. It is a clear signal that iCXeed delivers real outcomes with AWS and Amazon Connect to help clients work smarter in the contact centre with intelligent analytics, AI, and automation. We have achieved this status in less than three years. Our growth comes from a shared focus on business process innovation for our clients, getting into the details, and fixing root causes to deliver optimised business outcomes.

What started with 3 founders and 1 senior solution architect has scaled into a team built for growth: 3 solution architects, 14 quality engineers, 3 data engineers, 34 developers, 14 business analysts, and 15 project managers. This team has delivered 65+ launches in the last 12 months, supporting clients in SMB, enterprise, and public sector, specialising in operationalising technology to deliver more efficient contact centre experiences.

Our goal has always been simple: help organisations move beyond buying technology to actually achieving business process innovation with analytics, AI, and automation. To our clients, partners, and cognitive experts, thank you for trusting iCXeed to build what is next in cognitive CX. We are just getting started. Visit us at iCXeed.ai to work smarter with analytics, AI, and automation.



AWS Summit Sydney 2026 is almost here. Arthur Nowak and Ryan Rayner from iCXeed will be on site at ICC Sydney on 13 to ...
10/05/2026

AWS Summit Sydney 2026 is almost here.

Arthur Nowak and Ryan Rayner from iCXeed will be on site at ICC Sydney on 13 to 14 May, learning, sharing, and talking about how organisations can work smarter with analytics, AI, and automation on AWS. iCXeed are the fastest growing partner for Amazon Connect Customer in the ANZ region. Arthur and Ryan can share how we look at contact centre challenges through a different lens and deliver business process innovation.

If you are attending, message them before the event or find them in between sessions to connect. Arthur and Ryan are keen to swap ideas on cognitive CX and explore where iCXeed’s team of experts can help accelerate your analytics, AI, and automation roadmap.

See you at AWS Summit Sydney, 13 to 14 May 2026 at ICC Sydney.

Visit us at iCXeed.ai

06/05/2026

Grateful hearts for generous partners 💛✨

A huge thank you to iCXeed for sponsoring drawing books for the 83 kids who will be part of The Nook & Cranny Campfest this May 23, 2026, organized by Guimaras Outdoor Tribe. 🎨📚

iCXeed is a forward-thinking business process innovation company that helps brands grow smarter through analytics, AI, and automation, empowering better customer experiences and meaningful impact.

Your support goes beyond supplies — you’re helping spark creativity, confidence, and joy in every child. 🌱✨

Together, we create experiences that matter.

🔗 Facebook: https://www.facebook.com/share/1EpzERXfJS/?mibextid=wwXIfr🔗

Instagram:

Handling more customers does not have to mean a bigger bill. Scene To Believe, a leading media brand, partnered with iCX...
03/05/2026

Handling more customers does not have to mean a bigger bill. Scene To Believe, a leading media brand, partnered with iCXeed to modernise its contact centre so it could absorb rising customer volumes over three years while reducing labour and technology spend, effectively realising a 70% reduction in support costs.

The journey started with a clear goal: reduce pressure on support teams during extreme seasonal peaks, where interactions could surge up to 35x and wait times stretched from minutes to hours. In year one, the brand introduced AI-powered chat self-service to deflect routine enquiries. In year two, it unified all voice and digital touchpoints in Amazon Connect with real-time analytics, and in year three, it deployed generative AI-driven voice and chat automation to handle even more of the load autonomously.
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By combining this phased AI and cloud strategy, the retailer scaled interactions dramatically while reducing cost and lifting customer satisfaction by 45 points, proving that the right architecture can break the old rule that higher volume must equal higher cost. If your business is ready to stop paying “volume tax” on customer service, visit our website and see how your next peak season can grow without your costs following suit.
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Learn. Innovate. Repeat. Learning requires teaching. In today’s world, we need to build the next generation with skills...
26/04/2026

Learn. Innovate. Repeat.

Learning requires teaching. In today’s world, we need to build the next generation with skills in AI and build expertise in its mechanics, appropriate use, and programming. This is why we were excited to partner with Laguna State Polytechnic University - Los Baños Campus for a hands-on session on “Techniques in AI: Effective Use in Teaching.”

Led by Arnel Clave and Myler Camantigue, the workshop focused on responsible AI use, practical prompt engineering, and real world application in the classroom. We applaud the educators who joined the workshop unleashing their own potential for learning and innovation. This is how we build the next generation of innovators. We learn. We innovate. We repeat. Visit us our website to learn more about analytics, AI, and automation.

AI is only powerful if you can learn how it thinks.As AI adoption accelerates, more organisations are waking up to the r...
21/04/2026

AI is only powerful if you can learn how it thinks.

As AI adoption accelerates, more organisations are waking up to the risk of black box models that cannot be explained, audited, or trusted. You would not sign off on a financial report you cannot trace, so why trust AI decisions you cannot see.

At iCXeed, we build AI you can audit. Our analytics, AI, and automation journeys are built on AWS Bedrock and Amazon Connect so every interaction is logged, every step is traceable, and every outcome can be explained. That means transparency to AI reasoning, not just the final output.

This is cognitive CX with guardrails. Our team of experts design journeys with safety controls, data protections, and observability so your organisation can work smarter, with trust. You get world class enterprise-grade services infrastructure from AWS combined with deep contact centre and AI design expertise of iCXeed.

If you want AI your risk team and customers can all stand behind, visit our website and see how you can work smarter with analytics, AI, and automation.

Start strong this Monday. means you do not wait for permission. You spot the gap, take independent initiative, and move...
12/04/2026

Start strong this Monday.

means you do not wait for permission. You spot the gap, take independent initiative, and move ideas into action that actually shifts outcomes for your team and your customers. Mondays are not about easing in. They are about choosing to lead the change you want to see in how work gets done.

At iCXeed, kusa turns ideas into implemented workflows, new ways of working, and smarter use of analytics, AI, and automation that deliver better business results. This week, do not just attend the meeting, own the agenda. Do not just raise the issue, bring a plan. Learn. Innovate. Repeat.

2026 ushers in the year of the Fire Horse, a time of passion, courage, and rapid change. At iCXeed, this energy matches ...
16/02/2026

2026 ushers in the year of the Fire Horse, a time of passion, courage, and rapid change. At iCXeed, this energy matches how our cognitive experts work smarter with analytics, AI, and automation to help clients turn complex customer interaction workloads into opportunities for growth.

This is the year to dare to dream, lead by example, and unleash your potential to accelerate what matters most in your business. Together with our clients, we think independently and innovate together to strive to make an impact with the next wave of cognitive customer experiences we create.

Welcome to the year of the Fire Horse.

Address

V Corporate Center, 125 L. P. Leviste Street
Makati
1227

Telephone

+639176888464

Website

http://youtube.com/@iCXeed, http://linkedin.com/company/iCXeed/

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