For inquiries, contact [email protected] ALTITUDE is one of the most trusted providers of unified omnichannel solutions that deliver great customer experiences to the Asia Pacific region. Its unified omnichannel solution is highly customizable and scalable — perfect for any type and any size of business. Altitude Software solutions can be fully integrated to and with any of your existin
g hardware and software, giving your business an easy set-up operation. ALTITUDE SOFTWARE has a track record of 23 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents and a network of 160 strong worldwide partners. It is also ISO 9001 certified for its worldwide support. CONTACT US
Telephone number: +632 275 0041
Email: [email protected]
(Pauline Mendoza, Altitude APAC Marketing Manager)
WHAT CAN ALTITUDE BRING TO YOUR BUSINESS? Memorable Customer Journeys – See how we can help you engage with customers to make their interaction with your company a memorable experience: https://www.youtube.com/watch?v=CSeRrW4ncl8&index=1&list=PLZ6K6MZ_vj1ZXBpZ2mlC-Zlddt1ctd0T8
Campaign Optimization – Make the most out of your sales and marketing campaigns to improve business results while providing the most excellent customer experience: https://www.youtube.com/watch?v=zmO0Euq-0Tc&list=PLZ6K6MZ_vj1ZXBpZ2mlC-Zlddt1ctd0T8&index=2
Agent Empowerment – Motivate and empower agents to be more efficient, productive, and customer-oriented: https://www.youtube.com/watch?v=63GWBxOo4qU&list=PLZ6K6MZ_vj1ZXBpZ2mlC-Zlddt1ctd0T8&index=3
Customer Retention – Know and understand your customer to design a successful customer journey where customers are satisfied and loyal to your products and services: https://www.youtube.com/watch?v=88GR4bJxUTE&list=PLZ6K6MZ_vj1ZXBpZ2mlC-Zlddt1ctd0T8&index=4
PRODUCTS
Altitude uCI (Altitude Unified Customer Interaction) – This unified communications solution connects all touch points to have a complete unified view of the customer journey. It breaks company siloes to perform data consolidation of all company departments and all customer records into a single place. It is a modular software platform that allows you to have full customization that suits your business needs. Xperience – This is a complete solution that comes with different subscription plans adapted to your needs. Get outstanding contact center functionality on the cloud at the level of the best on-premise solutions. PRODUCT CAPABILITIES
Omnichannel. Engage with your customers through the channel of their choice, whether it is over the phone, email, or app. We've got the solution for integrating these channels in one place. Unification. We provide a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization so that you can offer a consistent customer experience from anywhere at anytime. Multiple devices. Our software supports a smooth shift when changing contact devices (PC, laptop, smartphone, tablet, etc). Business intelligence. Use real-time business analytics based on customer information, big data, and smart algorithms. Improved analytics. Go beyond simple reporting to reporting with actionable data. State-of-the-art technology. Our enhanced suite of solutions can provide your business mobility, voice biometrics, augmented reality, intelligent routing, virtual assistance, smart segmentation, and more. DO YOU NEED A DIFFERENT SOLUTION? If you have other needs that are not on the plan or products we are offering, please contact us. Our team will work with you to find or customize a solution that fits your needs. SERVICES
Exclusive Support. We provide an exclusive assistance to all of our Altitude Software users.
> Issue resolution - Handling of common technical questions and inquiries related to the performance of the products; the diagnosis and solution of technical problems. You can choose between standard business hours support or a 24x7 support.
>Technical support - A team of Altitude Software product specialists ready to answer and help with any questions regarding our solutions.
>Delivery of new releases – New software versions, correction of defects detected in previous versions and functional improvements introduced by the Altitude Software.
>Software correction - Correction of software defects related to its configuration.
>Altitude Upgrade Manager – Automated online mechanism to upgrade customer installations to the appropriate level, based on the customer profile and the deployed products.
>Technical documentation online – Access through Meeting Point* all available training documentation on Altitude products.
>Knowledge base access – In a self-service mode, customers are able to log in into Meeting Point and access the Customers Assistance knowledge base.
>Altitude Remote Hands On – Remote assistance performed by Altitude Software experts into the customer´s system for faster issue resolution (if the system provides authorization and remote access).
*Meeting Point is the welcome center for our customers for all items related to technical support and customer assistance. Through the Meeting Point support portal you can:
-Open a support ticket
-Track the status of your tickets from their submission until closure
-Search the knowledge base for most frequent issues
-Browse the product technical documentation
-Upload system logs
-Download the most recent software updates (access the Altitude Update Center Tool)
Worldwide Implementation Services and Consulting. To support the implementation of Altitude uCI, our customers can rely on a highly skilled and motivated team of experts and consulting professionals from Altitude and from our worldwide network of partners. The profile of Altitude Global Professional Services resources covers the entire implementation cycle, from the early phase of analysis and consulting to project management. Technical consulting is combined with a business approach that maps customer requirements, assuring the delivery of a next generation contact center. Our extensive experience delivering Altitude solutions has helped us to build a strong methodology that guarantees a smooth and safe project management and delivery. This methodology is divided into 6 stages covering the core areas related to the implementation of Altitude uCI. Altitude Software Global website: www.altitude.com
Telephone number: +632 275 0041
Email: [email protected]
(Pauline Mendoza, Altitude APAC Marketing Manager)
LinkedIn: www.linkedin.com/in/altitudeapac
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Twitter: https://www.twitter.com/altitudeapac
Youtube: https://www.youtube.com/channel/UCnP7pOZwce_rsIKj2bjq0vw
