BUNCH

BUNCH BUNCH is a modern outsourcing house for high-growth tech companies

16/01/2022

Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!

As a Customer Support Specialist, you will play a pivotal role in helping our client build world-class customer experience by providing thoughtful and personalized support in each of your user interactions.

What’s in it for you?
• 100% Remote Work
• Be a part of a dynamic start up in the high tech growth space ????
• Monthly compensation of up to PHP 25,000
• Monthly performance-based incentives and annual merit-based bonus
• A lot of hard work and a lot of fun

What makes you qualified?
• Minimum 6 months - 1 year of experience as a Customer Support Specialist for a digital product, communicating with international clients through email and live chat
• Outstanding written communication skills
• Aptitude for learning new technologies quickly
• Extremely detail oriented and highly organized

What will make you stand out?
• Hands-on experience in troubleshooting user issues of SaaS products (i.e. issue diagnosis via probing, testing different scenarios, impersonating users, etc.
• Working knowledge of customer support tools i.e. Zendesk, Freshdesk, Intercom, etc.

What does a typical day look like?
• Provide tier 1 customer support via live chat and email by impersonating users and reproducing/testing software usage scenarios
• Own resolution of customer interactions at various stages of completion
• Proactively identify repetitive issues or requests that are not resolved to the client’s satisfaction and escalate issues as needed
• Update internal databases with information about technical issues and useful discussions with customers

16/01/2022

Be part of our client’s Customer Success team and make a direct impact on building a more customer-centric organization!

As a Customer Success SME, you will play a pivotal role in helping our client build world-class customer experience by providing a thoughtful and personalized approach in each of your customer interactions.

What’s in it for you?
• 100% Remote Work
• Be a part of a dynamic start up in the high tech growth space ????
• Monthly compensation of up to PHP 35,000
• Monthly performance-based incentives and annual merit-based bonus
• A lot of hard work and a lot of fun

What makes you qualified?
• Minimum 2 years of experience in a Customer Success role for a digital product, focused on either onboarding new users and/or providing product demonstrations to prospective customer
• At least 1 year of experience serving US or Canadian-based customers
• Impeccable presentation and storytelling skills, both verbally and in writing
• Neutral and/or North American accent
• Extremely detail oriented and highly organized
• Aptitude for learning new technologies quickly

What will make you stand out?
• Extensive experience in educating customers in navigating through SaaS products
• At least 6 months of experience leading and/or mentoring a team of Customer Service Specialists

What does a typical day look like?
• Conduct product demonstrations of our client’s software platforms to end users
• Produce presentation scripts and product video tutorials
• Connect daily with internal stakeholders to discuss customer issues and concerns on product features, usage, and adoption
• Review and optimize processes to drive efficiency and higher levels of customer satisfaction
• Assist with live chat support as needed

16/01/2022

Be part of our client’s leadership team and make a direct impact on building a young, high-growth tech company!

As a Project Manager, your primary goal is to drive accountability across all teams to ensure the broader goals of the organization are achieved.

You will report directly to the CEO and will be an all-around resource for managing multiple projects both internally and externally. You will be responsible for tracking and reporting performance of various areas of the business, including but not limited to Sales, Marketing, Customer Success, and Product Development.

What’s in it for you?
• 100% Remote Work
• Be a part of a dynamic start up in the high tech growth space ????
• Opportunity to continuously reinvent a new role in a tech startup company
• Monthly compensation of PHP 50,000 - 70,000
• A lot of hard work and a lot of fun

What makes you qualified?
• Minimum 2 years of experience in a project management or multi-function generalist role
• Prior experience in leading cross-functional teams in a 100% remote work setup
• Ability to develop, dissect, and interpret KPIs
• Top-notch data presentation and reporting skills
• Outstanding verbal and written communication skills
• Aptitude for learning technologies quickly
• Hands-on mentality, readiness to start big things small

What will make you stand out?
• Prior experience in SaaS startups or consulting firms
• Working knowledge of PM tools such as Jira, Asana, Monday, etc.
• Moderate proficiency in using Excel and/or Google Sheets (i.e. pivot tables, vlookup, charting, simple & nested formulas, etc.)
• Strong knowledge of SaaS (software-as-a-service) products
• Experience working directly with C-suite roles

What does a typical day look like?
• Collaborate with Customer Success team in identifying and acting on key customer feedback regarding their onboarding experience and product usage
• Partner with Product Development team in monitoring status and overall progress of product deployments
• Track and report results of sales and marketing initiatives
• Act as CEO’s thought partner in identifying issues and driving solutions

07/12/2021

Be part of BUNCH as a Community Moderation Specialist to join our technology team.

As a Community Moderation Specialist, you should be excited at the prospect of cultivating professional relationships online with people from all over the world, and have an ability to clearly communicate in writing.
Crypto community moderators are tasked with taking care of the most important aspect of any crypto community, the community members themselves. You will not only be the voice of the community, but you will also be responsible for engaging with the followers to maintain and manage the desired community experience by enhancing community happiness. Does this sound like you? If so then keep reading…

What’s in it for you?
• 100% Remote Work
• Be a part of a dynamic start up in the hi tech growth space 🚀
• Great benefits and a desirable compensation package.
• Career advancement
• Be a part of an exciting team in a fast paced industry
• Monthly compensation of PHP 25k-30k
• A lot of hard work and a lot of fun

What makes you qualified?
• Minimum 6 months - 1 year of experience as a Community Moderation Specialist or equivalent role, communicating with international clients via chat
• Outstanding written communication skills
• Aptitude for learning new technologies quickly
• Extremely detail oriented and highly organized
• Ability to work shifting schedules as required

What will make you stand out?
• Basic knowledge of blockchain technology and cryptocurrency
• Personal experience in trading crypto, either short-term (day trading) or long-term (investing)
• Working knowledge of community-building platforms such as Telegram and Discord

What does a typical day look like?
• Interacting with community members via chat
• Active method: Creating and publishing content to boost engagement such as polls, ideas, questions, etc.
• Passive method: Responding to FAQs or chiming in on ongoing discussions
• Enforcing the community’s code of conduct by warning and/or removing members exhibiting bad or fraudulent behavior
• Identifying and reporting trends such as recurrent topics or questions

23/11/2021

As a Vendor & Database Specialist, you are to create incredible travel experiences for our elite clientele. Your responsibility is to maintain our database of records of vendors and clients, to consistently ensure our team has the latest information available at all times.

What makes you qualified?
• Minimum 1 - 2 years of experience in a database maintenance role
• Results-driven, self-motivated individual with the ability to multi-task
• Outstanding written communication skills
• Expert in technology, currently uses and is able to learn most applications
• Extremely detail oriented and highly organized

What will make you stand out?
• At least 1 year of experience working in a vendor management role

What does a typical day look like?
• Vendor Research: Responsible for vetting and collecting information for vendors.
• Database Operations: Maintain vendor database; adding new vendors as needed, ensuring all information is accurate, organized, and up-to-date.
• Vendor Relations: Foster a professional relationship with all vendor representatives including General Managers, Directors of Sales, Reservations, Concierge, etc. Schedule calls between vendors and our founder. Coordinate logistics and travel arrangements with vendors for trips for our founder and our clients.
• Client Profile Updates: Update our CRM regularly with new information as it is gathered or learned and ensure it is correctly captured and added to our CRM.

What’s in it for you?
• 100% remote work
• Monthly performance-based incentives
• Opportunity to build your career in a high-growth, tech start up
• High value employee engagement programs
• Opportunity to provide services for some of the world's richest individuals (top 1%)

23/11/2021

As a Client Services Specialist, you are to create incredible travel experiences for our elite clientele. Your responsibility is to oversee and execute the company’s day-to-day operations of our exclusive travel and lifestyle services team.

BUNCH is an outsourcing house working for global start-ups built on a bold culture based on a flat structure, merit, exposure to new technologies and acceptance of diversity. We offer a full benefits package including HMO, monthly performance-based incentives, paid holidays and 13th-month pay.

What makes you qualified?
• Previous experience providing customer support for high net worth individuals (via email and phone) and/or accounts focused on travel concierge services and luxury products
• Experience in Hospitality and/or Customer Service
• Outstanding verbal and written communication skills
• Expert in technology, currently uses and is able to learn most applications

What will make you stand out?
• At least 1 year of experience working in a high-level Executive Administrator (Virtual Assistant for Founders and CEOs) role

What does a typical day look like?
• Client Request Ex*****on: Responsible for all day-to-day operations related to client travel and concierge requests, ensuring the SLA’s are met and the request is fulfilled accurately. Varying from restaurant reservations, up to complete travel itineraries.
• Client Communication: Responsible for directly communicating with the company’s clients. Acknowledging their requests, sending proposals, and monitoring email and phones for new requests or issues.
• Vendor Management: Partner closely with our approved vendors to make new requests to fulfill our client requests. Following up regularly to make sure SLA’s are met and making sure the product meets our expectations.
• Problem Solving: Ability to think creatively to manage exceptions and issues as they arise from the vendor and client situations.

What’s in it for you?
• 100% remote work
• Employment Agreement, HMO, paid holidays, 13th-month pay
• Opportunity to build your career in a high-growth, tech start-up
• High-value employee engagement programs
• Opportunity to provide services for some of the world's richest individuals (top 1%)

18/11/2021

Be part of BUNCH as a Crypto Community Manager SME to join our technology team.

As a Crypto Community Manager SME, you should be an exceptional ‘people person’ with great customer service skills.

What’s in it for you?
• 100% Remote Work.
• Be a part of a dynamic start up in the hi tech growth space 🚀
• Great benefits and a desirable compensation package.
• Career advancement.
• A lot of hard work and a lot of fun.

What makes you qualified?
• Minimum 2 years of experience as a Community Moderation SME/Lead or equivalent role, managing a team of community moderators and communicating with international clients via chat
• Intermediate to advanced knowledge of blockchain technology and DeFi (Decentralized Finance) solutions i.e. cryptocurrency and NFTs
• Solid knowledge of Telegram and Discord
• Outstanding written communication skills
• Aptitude for learning new technologies quickly
• Extremely detail oriented and highly organized
• Ability to work shifting schedules as required

What will make you stand out?
• Personal experience in trading crypto, either short-term (day trading) or long-term (investing)
• Participating as an active member in crypto communities/projects on Telegram and Discord

What does a typical day look like?
• Manage and coach a team of community moderators
• Recommending and improving existing processes and community management guidelines
• Interact with community members via chat
• Active method: Creating and publishing content to boost engagement such as polls, ideas, questions, etc.
• Passive method: Responding to FAQs or chiming in on ongoing discussions
• Enforcing the community’s code of conduct by warning and/or removing members exhibiting bad or fraudulent behavior
• Identifying and reporting trends such as recurrent topics or questions

16/11/2021

As an Operations Executive Assistant, you will have the responsibility to maintain our back-office, completing operations tasks to ensure the business functions properly and on time.

What makes you qualified?
• Minimum 1 - 2 years of experience as an Operations Executive Assistant or equivalent role
• Results-driven, self-motivated individual with the ability to multi-task
• Outstanding verbal and written communication skills
• Strong sense of ownership and accountability
• Outstanding organizational skills and impeccable attention to detail
• Expert in technology, currently uses and is able to learn most applications
• Extremely detail oriented and highly organized

What will make you stand out?
• At least 1 year of experience working in travel concierge services

What does a typical day look like?
• Office Management: Oversee office operations: email inbox management, hire short term contractors, complete internal on and off boarding, calendar, and project management
• Office Support: Support all company departments with operational and marketing tasks including but not limited to: conference room scheduling, internal team travel arrangements, website management, newsletters organization, marketing data gathering, company files organization, creating presentations, and technology quality control,
• Research & Compile Information: Complete research tasks as assigned, be able to thoroughly learn a new topic, review options available, and present a comparison of options to the business owners.

What’s in it for you?
• 100% remote work
• Monthly performance-based incentives
• Opportunity to build your career in a high-growth, tech start up
• High value employee engagement programs

04/11/2021

Opportunity:

• Design your own career in the emerging services economy.
• Position of high trust and high reward, working closely with the founding team and clients.
• Hybrid work model — 80% remote, 20% on-site work.

Duties:

• Ensure timely delivery of campaign deliverables, ensuring adherence to quality standards as agreed upon with clients.
• Manage interaction with client stakeholders in a consulting and technical leadership capacity.
• Manage SMEs and specialists based on internal and clients’ needs.
• Implement and continuously improve quality assurance mechanisms.

Minimum Qualifications:
• 3+ years of experience in leading outsourced teams, preferably in any of the following verticals: Content Moderation, Data Annotation, Customer Support.
• Ability to develop and manage work breakdown structures.
• Ability to generate and analyze customer-facing & internal reports and has in-depth understanding of common • KPIs related to service quality, productivity, and delivery timeliness.
• Hands-on mentality, readiness to start big things small.
• A passion for delivering end to end customer driven solutions.
• Great interpersonal skills.

02/11/2021

As a Recruitment Specialist, you are responsible for supporting the recruitment team throughout the candidate recruitment process.. Ultimately, your responsibilities are to ensure our company attracts, hires and retains the best fit of talents while growing a strong pipeline.

What makes you qualified?
• At least 3 years of experience in end-to-end recruitment
• Solid ability to conduct different types of interviews that can filter a highly qualified talent.
• Hands-on experience in selection processes like phone interviewing, reference checks, and background checks.
• Ability to organize skills assessments
• Familiarity with current trends in HR best practices, Human resource management systems, and other recruiting software.
• Strong decision-making skills.
• Excellent communication and interpersonal skills

What will make you stand out?
• At least 1 year of experience in global recruitment
• At least 2 years of experience in a Tech-based company

What does a typical day look like?
• Leading the growth of a team from 50 to 150 diverse tech profiles
• Ability to map, observe, approach and capture key talent from competitors and from selected target tech companies
• Understanding in depth the specifics in terms of Product and Talent of specific sub-niches of tech-related companies within the following industries:
i) Blockchain and Crypto
ii) AI and Machine Learning
iii) SaaS and eCommerce
iv) Mobile Apps and Social Networks
• Manage and monitor the end-to-end recruitment pipeline for two scenarios:
a) Mass hiring — fresh grads
b) Industry-specific specialists with laser-focused skills
• Adopt a “Semantic Hiring” strategy based on tech career paths and soft skills instead of “Keyword Sourcing” of candidates
• Mastering and maximizing the use of “traditional” sourcing channels; LinkedIn, Jobstreet and Kalibrr
• Incorporate out-of-the-box hiring tactics like social hiring, social ads recruiting, business development, industry events, guerrilla hiring
• Maintain and optimize an existing Referral Program for employees
• Maintaining and nurturing an existing pool of pre-screened candidates
• Maintaining a library of job descriptions based on global standards on the tech space
• Being oriented to details, ability to write English with perfect grammar and sensitive to punctuation, and text formatting

What’s in it for you?
• 100% remote work
• Monthly performance-based incentives
• Opportunity to build your career in a high-growth, tech start up
• High value employee engagement programs

Address

Makati
1229

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