ChatGenie

21/11/2025

ChatGenie made it to QBO’s Top 100 Startups for 2025! 🚀💙

Our team has been busy building AI features that help businesses automate, respond instantly, and work more efficiently. It’s great to see that work recognized.

Here’s to more innovation and more breakthroughs for Filipino tech. 🙌

20/10/2025

We're excited to share that ChatGenie is attending the ASEAN Inclusive Growth Summit and ASEAN Business and Investment Summit (ABIS) 2025 in Kuala Lumpur this week! 🇲🇾

As ASEAN continues to champion inclusive growth, we’re looking forward to meeting leaders, innovators, and changemakers to discuss how AI and automation can help businesses grow sustainably across the region.

At ChatGenie, we help enterprises in the Philippines automate customer service operations through AI, improving productivity, consistency, and customer experience at scale. More importantly, we believe automation should create equitable opportunities, support local teams, and allow businesses to focus on what truly matters — people.

We can’t wait to connect, collaborate, and explore how technology can drive both innovation and inclusion in the ASEAN community. 🌏


🔗 https://asean-bac.org/activities
🔗 https://globalinclusivegrowthsummit.com/summit/asean-2025/

17/09/2025

🔐 Big news! We’re now officially ISO/IEC 27001 certified—the global gold standard for information security.

This milestone reflects our deep commitment to data protection, risk management, and operational excellence.

Thank you to our team and partners who helped make this happen. Your trust is our priority. Click the link below to learn how this supports AI-powered Customer Engagement: 👇

https://chatgenie.ph/post/trust-is-king-in-ai-deployments-chatgenie-secures-iso-iec-27001-certification

Manila — September 16, 2025 — ChatGenie is now ISO/IEC 27001 certified. This means that an independent auditor has reviewed our information protection practices and confirmed that our security measures meet a widely recognized international standard.

05/09/2025

“If you’re not using AI actively, you’re losing a lot.”
This was the bold message from our CEO Ragde Falcis at the Bizkarteng Pinoy 2025 MSME Convention, organized by Converge ICT.

Ragde joined a panel on next-gen tech to share how ChatGenie empowers MSMEs to scale using AI-driven solutions—allowing businesses to run lean yet stay highly competitive.

🔍 From smart design platforms to predictive marketing, AI is becoming a game-changer for SMEs looking to thrive in a fast-paced digital landscape.

We’re proud to be part of this movement—helping local businesses sell, respond, and grow using AI-powered tools directly inside Messenger and Instagram.

💡 Thank you, Converge, for bringing together innovators and changemakers to shape the future of MSMEs.

Let’s keep building forward.
Learn more at https://chatgenie.ph

The event put together forward-thinking plenary talks, practical panel discussions and live demos of business-ready tech solutions.

17/07/2025

Happening today! ChatGenie is at Bizkarteng Pinoy 2025

Discover how our AI-powered tools can help your business deploy AI-powered customer support with confidence.

📍 Visit our booth at Converge SME Solutions’ Bizkarteng Pinoy 2025, Megatrade Hall 2, SM Megamall

🕘 We’re here all day—let’s talk about upgrading your customer service with AI!

🎟️ Registration is FREE: https://bizkartengpinoy.signupspace.com

Ngayon na 'to, mga Ka-Biz! — BIZKARTENG PINOY 2025!

The ultimate one-day learning conference for MSMEs, freelancers, aspiring founders, and digital creators. Join top minds in business, AI, digital tools, franchising, and online growth — all in one powerful, free event.
Featuring:

✅ Dennis Anthony Uy (Converge ICT)
✅ Sherwin Pelayo (Analytics & Artificial Intelligence Association of the Philippines)
✅ Ronaldo Puno (Rev 21 Labs Inc.)
✅ Ronald Niño Obach (Sweldo Mo)
✅ Jaypee Morales (Association of Filipino Franchisers Inc.)
✅ Jojo Abundancia (Comise Solutions Inc.)
✅ Donni Gamboa (Whitecloak Technologies Inc.)
✅ Armielyn Obinguar (Gen AI Philippines)
✅ Karla Legazpi (QBO Innovation Hub)
✅ Ed Arboleda (Taxumo Inc.)
✅ Ragde Falcis (ChatGenie)
✅ Tina De Guzman (Pinay Girlboss)
✅ William Jones (Rank Fortress)
✅ PJ Lanot (AI for Creatives)
✅ Arnold Bagabaldo (Packetworx)
✅ Chris Lim (Philippine Franchise Association)
✅ Ruben Jimenez Pascual (Philippine Chamber of Commerce & Industry)

📍 Megatrade Hall 2, SM Megamall
🗓️ July 17, 2025 | 9:00 AM onwards
📣 REGISTRATION IS FREE

KONEK NA: https://bizkartengpinoy.signupspace.com
Details: https://bizkartengpinoy.com

10/07/2025

Catch ChatGenie at BIZKARTENG PINOY 2025!

Our very own CEO, Ragde Falcis, will be sharing how MSMEs can thrive in a digital-first economy using next-gen tools and technology like .

This is your chance to:
✅ Learn how to future-proof your business
✅ Gain insights from top industry leaders
✅ Connect with other MSMEs and innovators

📅 July 17, 2025 | 10:00 AM
📍 5F Megatrade Hall 2, SM Megamall
🎟️ FREE registration: https://bizkartengpinoy.signupspace.com

Registration

10/06/2025

We’re thrilled to share that 𝗖𝗵𝗮𝘁𝗚𝗲𝗻𝗶𝗲 is part of e27's 𝗧𝗼𝗽 𝟭𝟬𝟬 𝗦𝘁𝗮𝗿𝘁𝘂𝗽𝘀 in Asia-Pacific! https://e27.co/top100/

Catch us today at #𝗘𝗰𝗵𝗲𝗹𝗼𝗻𝟮𝟬𝟮𝟱 in Singapore as we showcase how ChatGenie can help you deploy AI-driven customer support confidently with our advanced multi-agent AI solutions.

𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗖𝗵𝗮𝘁𝗚𝗲𝗻𝗶𝗲?
✅ Multi-AI Agent Solution
✅ Robust Evaluations for Deployment (Evals)
✅ Seamless Integration with Meta APIs

07/04/2025

🚨 ChatGenie Advisory
📅 Updated: April 7, 2025 – 12:37 PM GMT+8

We’ve been made aware of a current high disruption affecting Messenger API link openings. This issue began at 12:00 PM GMT+8 and is causing intermittent errors when users try to open links via Messenger.

🔧 Meta’s engineering teams are actively investigating the situation.
⏳ Another update will be provided within the hour or sooner once more information is available.

We appreciate your patience as we wait for a fix. If your business relies on Messenger links, we recommend informing your customers and offering alternate contact or link options in the meantime.

Thank you for your understanding.

17/02/2025

Excited to see ChatGenie’s CEO/CTO Ragde Falcis speak at eHeads #15 x MongoDB User Group Manila!

Join the discussion on AI in Practice and connect with tech leaders shaping the future.

📅 Feb 21, 2025, 6PM at Guijo Village, Makati City.
📌 RSVP here: https://www.linkedin.com/posts/eheads_eheads-techtalk-aicommunity-activity-7295794076740681728-gxa4

12/02/2025

Discover how Agentic AI is revolutionizing customer interactions! By automating sentiment analysis, ChatGenie processes vast amounts of data in real-time, accurately classifying conversations as positive, neutral, or negative. This empowers businesses to proactively engage with customers, enhance brand loyalty, and seize upselling opportunities. Learn more about this innovative approach at https://chatgenie.ph/post/mood-meet-machine-how-agentic-ai-eliminates-the-guesswork-from-sentiment-analysis

11/02/2025

Ever wonder how brands of the future capture customer moods on social media with pinpoint precision? Our latest article, "Mood, Meet Machine: How Agentic AI Eliminates the Guesswork from Sentiment Analysis," shares a breakthrough in understanding customer sentiment.

Discover how Agentic AI transforms customer service and operates across multiple software categories. In ChatGenie's Agentic AI framework, it goes beyond traditional support by:

- Proactively addressing customer issues: Detect and resolve concerns before they escalate.
- Boosting brand loyalty: Engage customers with personalized, real-time responses.
- Driving conversions and upsell opportunities: Capitalize on moments of positive sentiment.
- Optimizing resource allocation: Seamlessly route interactions for efficient support.

This Agentic AI approach transforms traditional SaaS models: Redefine industry standards as moats of well-entrenched SaaS players soften and new opportunities emerge.

Traditionally, sentiment analysis relied on manual reviews, periodic surveys, and basic keyword matching to gauge customer mood—a process that was both slow and limited in scope. In today’s fast-paced digital landscape, these methods fall short. Agentic AI sentiment analysis now processes vast a...

29/01/2025

Happy Lunar New Year! 🐍 May your year be filled with fortune and good health! Comment with your New Year’s wish below! ⬇️