Fiberbro - SLR / PCPM / VLC

12/11/2025

Dear Customer,

We sincerely apologize for the inconvenience. Please be informed that we are currently experiencing a fiber cut issue affecting the link from our data center to the Rizal node.

Our telco partner is already on-site and actively working to locate and repair the damaged section of the fiber. We are closely coordinating with them to restore your service as soon as possible.

We will provide updates as soon as restoration progress is made.

Thank you for your patience and understanding.

13/10/2025

We are pleased to inform you that the server maintenance has been completed. Your connection should now be fully restored.

To help ensure everything runs smoothly on your end, we kindly ask that you perform a quick modem reboot by following these steps:
1. Turn off your modem and unplug it from the power source.
2. Wait for at least one full minute.
3. Plug the modem back in and turn it on.
4. Allow a few moments for it to fully reconnect.

This simple step helps refresh your connection and ensures optimal performance.
If you are still experiencing any issues, we recommend restarting your modem/router. Should you need further assistance, please reach out to us.

13/10/2025

Emergency Maintenance Notice

We would like to inform you that we will be conducting Equipment maintenance. This is necessary to prevent further unexpected service interruptions.

🛠 Schedule:
Date: October 13, 2025
Time: 9AM - 5PM
Activity Window: 8 Hours

During this time, temporary service disruptions may occur. We apologize for any inconvenience this may cause and appreciate your patience as we perform this critical work to improve service reliability.

28/06/2025

Dear Valued Customers,
Fiberbro - SLR / PCPM / VLC

We would like to inform you that we will be conducting emergency maintenance today. Please see the activity details below:

Affected Circuit ID: DLL-2024-0011

Activity: Switching from backup fiber to main fiber

Maintenance Window: June 28, 2025, from 9:00 PM to 9:30 PM

Expected Service Impact: 5 to 10 minutes of service interruption

This activity is mandatory and critical for restoring our primary path, which is why it is being carried out as an emergency.

We sincerely apologize for the inconvenience and appreciate your understanding.

Best regards,

27/06/2025

📢 Update: June 27, 2025
MIGRATION COMPLETED!

We have already completed the migration and are now ready to serve you even better!
We appreciate your patience!

To help ensure everything runs smoothly on your end, we kindly ask that you perform a quick modem reboot by following these steps:
1. Turn off your modem and unplug it from the power source.
2. Wait for at least one full minute.
3. Plug the modem back in and turn it on.
4. Allow a few moments for it to fully reconnect.

This simple step helps refresh your connection and ensures optimal performance.
If you are still experiencing any issues, we recommend restarting your modem/router. Should you need further assistance, please reach out to us.

Send a message to learn more

27/06/2025

Emergency Maintenance Notice

We would like to inform you that we will be conducting a server migration and stabilizing our power backup system. This is necessary to prevent further unexpected service interruptions.

🛠 Schedule:
Date: June 27, 2025
Time: 9AM - 6PM
Estimated Duration: 6-9 Hours

During this time, temporary service disruptions may occur. We apologize for any inconvenience this may cause and appreciate your patience as we perform this critical work to improve service reliability.

24/06/2025

We are pleased to inform you that the server upgrade has been resolved. Your connection should now be fully restored.

To help ensure everything runs smoothly on your end, we kindly ask that you perform a quick modem reboot by following these steps:
1. Turn off your modem and unplug it from the power source.
2. Wait for at least one full minute.
3. Plug the modem back in and turn it on.
4. Allow a few moments for it to fully reconnect.

This simple step helps refresh your connection and ensures optimal performance.
If you are still experiencing any issues, we recommend restarting your modem/router. Should you need further assistance, please reach out to us.

24/06/2025

SERVICE INTERRUPTION ADVISORY

We are currently experiencing a service interruption which was monitored at 06/24/2025 04:15 PM.
Affected clients may experience Intermittent to no Internet Connection.
Rest assured our technical team is already working to resolve the issue.
We apologize for any inconvenience this may cause you, and we appreciate your patience and
understanding at this time.

20/06/2025

⚠️INTERNET OUTAGE ADVISORY
June 20, 2025

We apologize that we need more time to repair the on going issue on our supply that caused the outage.
Please expect that you will be experiencing intermittent to no connection for the next 48 hours.
We will make sure that we are on top of the situation and fixing the problem as soon as possible.
You will receive an update once the issue is resolved.
We thank you for your understanding.

ETA June 20th-22nd, 2025

28/04/2025

We are experiencing power interruption.
Please bare with us while we are fixing the issue.

Affected clients may experience no Internet connection.

We appreciate your understanding, and we apologize for any inconvenience this may cause you.