01/09/2026
Contact centers are no longer just cost centers, they’re a strategic lever for growth, and the data now proves it.
Forrester’s latest study, commissioned by Microsoft, projects the three-year impact of Dynamics 365 Contact Center with Teams Phone, and shows what’s possible when fragmented systems become one intelligent platform:
-345% projected ROI, driven by $362,400 in annual tech cost savings by Year 3.
-Up to 50% less telephony/CCaaS admin, and 34% less IT effort to support reps.
Devsinc partners with enterprises to design, implement, and optimize Dynamics 365 and Teams Phone integrations, built to deliver exactly this kind of measurable ROI.
Ready to rethink what your contact center costs to run?
Talk to Devsinc: https://www.devsinc.com/contact