SPOC - ServiceNow Experts

28/05/2026

A well integrated team can only benefit from a bit of healthy competition. Our Wroclaw team proved that by putting themselves to the test in a variety of bar games, including table shuffleboard and crazy golf. 🎯

We know that strong partnerships in client projects are also built through relationships developed beyond working hours, which is why we make a regular effort to be a great team not only at work, but after hours as well. 🤝

And sometimes, a little competition is simply a very good way to bring people even closer together. 🎉

26/05/2026

AI Act compliance is not something organizations can prepare for at the last minute.

Before policies, audits, and controls can work, companies need a clear view of where AI is used, who is responsible for it, and how decisions can be documented.

Adam explains why visibility, ownership, and evidence are the foundation of audit ready AI governance, and how ServiceNow can help bring that structure into daily operations.

🔍 Read more
👉 https://www.spoc.eu/knowledge-hub/ai-act-audit-ready-readiness-starts-with-visibility-ownership-and-evidence/

The question about AI Act lands on your desk. It comes to you because AI systems are already running inside your processes: recommending actions, organizing

19/05/2026

Another look at ServiceNow Knowledge 2026 from Las Vegas.

Marcin and Karol share their perspectives on this year’s event, the conversations that stood out, and the ideas worth taking forward.

15/05/2026

What stood out at ServiceNow Knowledge 2026?

Karol and Adam share their main impressions from Las Vegas and the key takeaways they brought back from this year’s event.

29/04/2026

A long career at SPOC? For us, that is a very real scenario, and we have the best proof of it. Adam Bernaś, our Chief Product Officer, has just celebrated 15 years on board with us. 🎉

For the past few years, we have been celebrating our employees’ work anniversaries, but this was the first milestone like this in our company, so the occasion felt especially special. 🥂 Adam has played an important role in many of SPOC’s successes in the ServiceNow market, and we are convinced that this is not the last milestone of his that we will have the pleasure of celebrating together. 🚀

27/04/2026

AI is moving fast. Governance needs to keep up.

Some AI systems directly affect decisions, people, and outcomes. That is why visibility and structure matter more than ever.

With ServiceNow, organizations can bring more clarity to AI governance. At SPOC, we help make that practical.

Because today, using AI is only the starting point. The real value comes from knowing it, tracking it, and managing it with confidence.

17/04/2026

AI is moving faster than most organizations are prepared to handle.

The challenge is rarely the technology alone. It is the structure around it. Clear ownership. Real accountability. Better decisions.

This is usually where the gaps begin to show.

The organizations making real progress with AI are doing more than testing new tools. They are building the right foundation early.

The goal is not to limit innovation. The goal is to make AI practical, scalable, and trustworthy.

💬 How is your organization approaching AI governance today?

13/04/2026

Deploying AI is the easy part. The real challenge is answering a single question: who is responsible for this specific decision?

This is where the governance gap becomes visible. It is the shift from merely running technology to managing accountability at scale.

As Karol points out, this is the exact moment where organizations lose control over their processes. A structured approach is no longer an option - it is a requirement for operational continuity.

Explore the framework for bringing AI into a governed structure: https://www.spoc.eu/knowledge-hub/which-ai-are-you-already-using/

10/04/2026

Are repetitive HR requests slowing down your team’s ability to deliver value?

ServiceNow HRSD Knowledge Management and Request Deflection help organizations create a structured, self service experience where employees can quickly find answers without raising tickets. Instead of handling the same questions over and over, HR teams gain time to focus on more impactful work.

At SPOC, we design knowledge and service structures that reflect real employee needs, making support faster, clearer, and easier to navigate.

🚀 Discover how to reduce HR workload and improve employee experience
👉 https://www.spoc.eu/solutions/servicenow-hrsd/knowledge-management-and-request-deflection/