GoContact

Empowering operations with a last generation Contact Center Software that provides all features in a complete, robust and integrated way.

In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions. With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group,

with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa. It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology. GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Business Process Outsourcing (BPO), reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.

12/03/2026

🤩 Where Productivity Meets Fun!

Who says work and play don't mix? In our Los Angeles office, we've always taken Employee Experience seriously, and one of our favorite ways to play hard is with our beloved Shuffleboard table! 🎯

The math is simple:

* Break + Shuffleboard = Fresher Minds.
* Fresher Minds = More Creativity.
* More Creativity = Incredible Projects.
* Incredible Projects = Happy Clients.
* Happy Clients = A team that deserves a break (and more Shuffleboard!).🏆

This is where the real strategy happens! Our famous puck duels are the perfect way to recharge and strengthen our team spirit. If your career needs a place where fun and friendly competition are part of the daily grind, maybe you should check out our openings! 👀

➡️ Tag a colleague who would crush you at this game!

11/03/2026

When did you last analyze your company's customer experience in a structured way? We're talking about more than just response times and satisfaction levels; we're talking about the entire customer journey. 🛣️

Today, organizations know that CX is not just an "extra." But many of them still ask themselves, "Where should we start?"

This article provides a step-by-step guide to help you transform customer experience into a competitive advantage in a structured and practical way that aligns with everyday challenges.

Read now 👉 https://www.gocontact.com/blog/customer-experience-2/step-by-step-guide-to-making-customer-experience-your-competitive-advantage/

09/03/2026

In the healthcare sector, every interaction counts.👨🏻‍⚕️🏥 When systems don't communicate, information is scattered and teams become overwhelmed. And it's the patient who feels the impact.

Broadvoice | GoContact's solutions can help you to automate processes, monitor KPIs in real time and improve the patient experience.

Talk to us and find out how to transform your healthcare Contact Center. 💬👉 https://www.gocontact.com/demo/

25/02/2026

Sometimes, the most productive meeting of the day skips the calendar. You know the one: the spontaneous 5-minute huddle next to the coffee machine or the quick chat in the hallway. ☕

The best strategy is fueled by caffeine and instant collaboration, leading to "accidental alignment." We value the formal agenda, but we celebrate the power of office spontaneity! 🤝

Where does your team do its best informal problem-solving? 👇

24/02/2026

Are you feeling overwhelmed by the 2026 goals you set for your Contact Center? We know daily routines can delay objectives, such as long wait times, agent stress, and complex processes. 📊❌

However, with the right technology, you can automate interactions, support agents, and make data-driven decisions without compromising quality or efficiency.

Find out how Broadvoice | GoContact can help you turn your goals into real results. Talk to us 🚀👉 https://www.gocontact.com/demo/

20/02/2026

The combination of AI, context, and well-supported agents is redefining how brands interact with their customers. 🤝

In this infographic, we've compiled five CX trends for 2026 and explained how you can implement them in practice. If you work in CX, operations, or a Contact Center, this guide will help you turn trends into a competitive advantage.

📥 Download it now: https://www.gocontact.com/infographics/5-cx-trends-for-2026-and-how-to-implement-them/

18/02/2026

Have you ever felt that your gym is losing customers even before their first workout? 📉

The truth is simple: in fitness, those who respond faster, communicate better, and facilitate contact convert more sign-ups and reduce dropouts. 🏋️

In this article, we share practical advice on Customer Experience applied to the reality of the fitness business, which you can't miss. If you manage a gym, discover all the essential steps from first contact to loyalty 👉 https://www.gocontact.com/blog/contact-center-2/is-your-business-in-fitness-dont-miss-these-tips-on-customer-experience-to-win-customers/

11/02/2026

For years, the success of a Contact Center was measured by response speed and cost reduction. However, this logic is no longer enough today. ❌

The real challenge in 2026 will be to define an integrated strategy for technology, data, and people so that the right tools can be chosen and a real impact can be made on each organization. 📊🚀

This eBook reveals the top Contact Center trends for 2026 and explains how to apply them strategically to take full advantage of technology, data, and artificial intelligence.
Read now 👉 https://www.gocontact.com/ebooks/contact-center-trends-for-2026/

04/02/2026

With the growth of the Humberpeças Group, the Contact Center faced a critical challenge: a high volume of unanswered calls and difficulty in distributing them among stores, in a sector where everything is urgent. 🚗📞

With the GoContact solution, a single point of contact was created, with intelligent call distribution and more efficient service management.

The result?
📉 Significant reduction in unanswered calls
⚡ Faster responses
📈 Greater efficiency and customer satisfaction

As João Lopes, CEO of Humberpeças, said, they can now “serve better, faster, and with the quality that has always been part of Humberpeças' DNA.” 🤝

📥 Download the case study and find out all the details: https://www.gocontact.com/pt-pt/clientes/humberpecas/

28/01/2026

For a long time, talking about AI in Contact Centers was synonymous with mistrust. But as we enter 2026, reality shows us a very different scenario: AI is becoming a strategic support for agents, supervisors, and leaders. 🤝🧑🏻‍💻

In this article, we analyze how AI is transforming the Contact Center agent experience in 2026, with a special focus on positive impacts, but without ignoring the challenges and what must be done to mitigate them.

Read the article here ➡️ https://www.gocontact.com/blog/contact-center-2/the-psychological-impact-of-ai-on-contact-center-agents-what-changes-in-2026/

22/01/2026

What CX metrics do you really need to track in 2026? 📊🤔

In this infographic, we've compiled 10 essential Customer Experience metrics into a simple and practical visual guide to help leaders make more strategic and data-driven decisions. 🧑🏻‍💻✍🏻

Discover what these metrics are and how each one directly impacts your Contact Center's performance. Download the free infographic now ➡️ https://www.gocontact.com/infographics/10-crucial-cx-metrics-in-2026/

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http://www.gocontact.com/

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