Agentifai

01/07/2025

Proud to have been part of Google Cloud Day Lisbon' 25 as an official Google Cloud partner and exhibitor.

A great day surrounded by innovation, insightful conversations and the energy of those shaping the future of AI and cloud technology across industries.

At AgentifAI, we’re focused on transforming Healthcare and Banking through voice-first AI Assistants— and it was an honour to share how we’re doing that with the Google Cloud ecosystem.

Thank you to everyone who visited our booth, and to Google Cloud for the opportunity.

30/06/2025

📊 CX in 2025: It’s not just about speed. It’s about resilience, empathy, and precision.

According to a recent CMSWire article, the most effective AI strategies in customer experience today focus on:

✅ Automating repetitive tasks (like appointment handling or password resets)
✅ Equipping agents with full context to avoid frustrating re-explanations
✅ Using real-time data to personalize every interaction
✅ Detecting and fixing system issues before they impact service

These are no longer “nice to haves.” In healthcare and banking, they're essential.

What stands out? The idea that AI should amplify human service—not replace it.
It’s about creating space: for clinicians to focus on care, for staff to handle complex requests, for customers to feel heard, not queued.

At AgentifAI, we’ve seen this shift up close. From voice-first accessibility to intelligent routing, every step matters when you're serving real people—not just data points.

CX is evolving. Automation isn't about less contact—it's about better moments.

📖 Full article below.

This isn’t future talk — these real-world AI strategies are already driving measurable CX impact.

20/06/2025

🚀 We're heading to Google Cloud Days!

On June 26, AgentifAI will be at Convento do Beato to show how we’re transforming customer service with voice-first AI that actually delivers.

From healthcare to banking, our AI Agent is automating millions of conversations — humanized, multilingual, and always available. Trusted by leading institutions like Lusíadas Saúde, Banco BPI, Caixa Geral de Depósitos, Santander Portugal - we’ll be sharing real-world results and what’s next in AI-powered customer experience.

Let’s talk about what works — and what’s already live.

📍 Visit us at booth 17
📅 June 26 | Convento do Beato

Maior evento da Google em Portugal, que reúne especialistas da Google, parceiros, clientes, e profissionais do sector, num dia dedicado às últimas novidades, tendências e soluções da Google Cloud.

03/06/2025

🔴 Live from the APCC - Associação Portuguesa de Contact Centers 2025 stage with Santander to share a real case of what happens when Voice AI is truly banking-grade — and customer-facing.

🎯 In just a few weeks:
• 60,000+ calls fully automated
• +60% outbound capacity — same team
• Migration from legacy systems to 100% AgentifAI
• Results from day one, improving in real time

🚀 Delivered on time. On budget. Beyond target.

This isn’t a proof of concept. It’s production. It’s live.
And it’s changing how banks talk to their customers.



Rui Negrões Soares

03/06/2025

📍 We’re at APCC 2025 – Lisbon
AgentifAI is at the APCC - Associação Portuguesa de Contact Centers Lisbon event, where the future of customer operations and AI takes the stage.

🎙️ At 11:50, we’ll be live on the Main Stage with Santander, sharing how Voice AI is transforming critical banking operations — in production, with measurable results.

Join us to discover what banking-grade, customer-facing AI really looks like.

🕚 June 3 | 11:50 | Main Stage | Centro de Congressos do Estoril

28/05/2025

🩺 Healthcare leaders in 2025 aren't just going digital — they're going strategic.

According to Deloitte's latest Global Health Care Outlook, operational efficiency, workforce productivity, and patient engagement are top priorities for health systems this year. And the common enabler? Smart use of technology.

It’s not about adding more tools. It’s about using AI to:

⚙️ Eliminate repetitive admin work
📈 Free up clinical time
🤝 Create meaningful, human-centered patient experiences

From referral flows to appointment scheduling, automation is no longer a side project. It’s becoming the backbone of care delivery — scalable, safe, multilingual, and always on.

At AgentifAI, we build AI agents designed for real pressure: overloaded systems, high-volume calls, strict compliance, and rising expectations.

The future isn’t bots. It’s intelligent conversations that actually work.

Discover the health care trends that executives in six countries are prioritizing for 2025. Read the full survey insights now.

22/05/2025

Just off stage at the US Northeast Healthcare Innovation Summit at the Hilton Boston Back Bay.

Our VP of Sales, Rui Negrões Soares joined leaders from Northwell Health, CenterWell, Hackensack Meridian Health and others to explore how we can elevate patient care through meaningful, human-first innovation.

The takeaway? Real impact doesn’t start in the system — it starts in the experience. In how we remove friction, create clarity, and support teams where it matters most.

👥 With: Joseph Moscola, Erika Pabo, Tara Mahoney, Kjrk Reyerson, and moderator Sandra Powell-Elliott.

Thank you to Bamberg Health for curating a space for honest conversation.

19/05/2025

At AgentifAI, we’ve spent the last 8 years working side-by-side with hospitals to fix what most patients actually complain about: long waits, unanswered calls, and confusing processes.

On May 22, our CEO Rui Lopes will be on stage at the US Northeast Healthcare Innovation Summit Bamberg Health in Boston, joining leaders from Northwell Health, CenterWell, Hackensack Meridian Health to explore how innovation can genuinely improve the patient journey — without adding more complexity.

The panel, “Elevating Patient Care through Innovation and Workforce Resilience”, will explore how digital tools are reducing burnout, enabling smarter workflows, and supporting care teams in what they do best: caring for people.

Proud to represent the team, our partners, and the 12+ million users we’ve already helped.

15/05/2025

From calls to clicks — one AI Agent handles it all. This is Alice.

From long wait times to unanswered calls, healthcare and banking organizations are under pressure to deliver fast, human-like support—without burning out their teams.

AgentifAI offers a proven alternative:

🚀 Launch in just 6 weeks — no long implementation cycles.
🌍 Speak your users’ language, on any channel, any time.
🧠 Automate 50% or more of incoming requests with natural, human-like conversations.
🔄 Customize flows without writing code — built for business teams, not just developers.

🏥👛 From booking a doctor’s appointment to managing a bank transfer, our AI Agent is already part of everyday life for over 12 million people.
And it’s done the job more than 400 million times — with no waiting, no friction, no limits.

🏆 Trusted by Lusíadas Saúde, Banco BPI, Caixa Geral de Depósitos and more

Conversational AI isn’t the future—it’s happening now.

📩 Let’s talk about automating your customer care → https://eu1.hubs.ly/H0k57yG0

08/05/2025

💡 Healthcare needs solutions that actually work — for both patients and professionals.

At AgentifAI, we’ve built the most recognized voice-first AI agent. Why? Because 11-hospital network like Lusíadas Saúde don’t have time for “nice to have” features. They needed:

✅ 24/7 availability across all channels
✅ Zero unanswered calls
✅ Full appointment management by voice, web or messaging
✅ Immediate ROI and reduced cost per call

The result?
📞 52% of calls fully automated
💰 50% cost reduction per interaction
🏆 Winner of the European Private Hospital Innovation Award

You can’t solve modern healthcare problems with outdated systems. AgentifAI is how you deliver intelligent, empathetic and multilingual patient experiences at scale.

Let’s talk: https://eu1.hubs.ly/H0jV7YQ0

05/05/2025

Now imagine what that means for your hospital operations.

At peak hours, your contact center is flooded.
Patients are waiting. Some hang up.
Some don’t reschedule.
Meanwhile, your team is overwhelmed — again.

This isn’t just a CX issue.
It’s an operational bottleneck.

📉 Long hold times = lost revenue
🔥 Burned-out teams = turnover
📞 Missed calls = missed care

Now here’s what reality looks like with AgentifAI:

✅ Every inbound call answered instantly
✅ 24/7 availability — voice, web & mobile
✅ 50%+ of requests fully automated
✅ Appointments rescheduled or canceled without human intervention
✅ No voicemails. No pressure. No chaos.

Leading healthcare providers are already using our AI assistants to reduce costs, unlock capacity, and serve patients faster — without sacrificing empathy.

Let’s show you how it works.
👉 Book a demo and experience it live: https://eu1.hubs.ly/H0jR3vD0

24/04/2025

The Healthcare Experience is Shifting—and AI is Leading the Transition

According to a recent McKinsey & Company report, the US healthcare industry is entering a critical phase of transformation. While financial pressures persist—from inflation to labor shortages—the shift toward non-acute care, digital platforms, and specialized services is creating space for something new: technology-enabled efficiency.

One of the fastest-growing segments? Health Services & Technology (HST). Fueled by automation, data-driven workflows, and generative AI, this segment is expected to grow at 9% CAGR through 2028. And over 70% of organizations are already experimenting with generative AI.

📌 Key takeaways from the report:
- Providers are investing in AI to reduce complexity and boost care delivery.
- Home health and ambulatory care are expanding rapidly, supported by automation.
- Tech platforms tailored to healthcare needs—especially those that combine voice, data, and service automation—are gaining ground.

The most valuable HST players? Those who deliver efficiency at scale and integrate seamlessly into clinical and operational workflows.

At AgentifAI, these aren’t just forecasts—they’re already our reality. From automated appointment management to intelligent voice agents, our solutions are supporting healthcare leaders in delivering accessible, humanized, and data-smart care.

🧠 Read the full McKinsey & Company article by Shubham Singhal, Neha Patel, and Ankit Jain for an executive view of the road ahead.

Healthcare industry economics are shifting toward non-acute care delivery, healthcare software, data, analytics, and specialty pharmacy segments.