17/06/2026
Commercial banking has a client experience problem, and it is becoming a competitive problem. While banks continue to increase technology investment, many commercial clients still experience fragmented journeys, slow onboarding, inconsistent digital experiences, and disconnected service models.
That is because of these 3 big mistakes: more banking IT spend goes to maintenance rather than innovation, onboarding takes months rather than minutes, and RMs spend less than a third of their time talking to clients.
The issue is not a lack of digital investment. It is fragmentation. The experience gap in commercial banking report explores why experience gaps are widening, how legacy architecture impacts growth, where AI succeeds and where it fails, slow onboarding, inconsistent digital experiences, etc.
Download the report: https://hubs.ly/Q04lB1Q90