20/07/2021
Would you like to be part of a young, fast-growing company, benefit from flexible working hours and real advancement opportunities, all while gaining valuable experience and having fun?
Then iOS is the right place for you :blush:
As a customer support agent in our company, you will offer 1st line assistance regarding various matters such as account queries, bonus inquiries, complaints, promotions, basic technical support and other various troubleshooting needs, while learning the A-B-Cs of a very profitable industry and opening doors to new career possibilities.
What we offer:
• Flexible working hours
• Monthly, quality-based bonuses and sales-related bonuses
• Company events
• Paid, comprehensive training for new employees
• Career growth – possibility to become a Shift Manager or Account Manager within the first year, based on performance
• Great office location
Requirements:
• Fluent English language skills (written and spoken)
• Fluent German / French (written and spoken) constitutes an advantage
• Customer satisfaction oriented
• Friendly communication style
• Skilled PC and internet user
• Excellent problem-solving abilities
• Heightened attention to detail
• Strong team player
Key Responsibilities:
• Handling the various customer queries through live chat (mostly), email (some) and phone (rarely) to the agreed quality standards
• Working with back-office and internal tools as well as engaging 3rd parties (platform provider) to ensure customer queries are answered and / or resolved in a timely and correct manner
• Following internal procedures and performing required verifications
• Crediting bonuses and promoting the brands’ promotions
• Creating a fun, friendly environment by presenting an empathetic and helpful attitude to the customers
• Actively engaging with customers to increase player activity
We are an enthusiastic & emergent technology company based in Bucharest, Romania. Innovation, Organic Growth & Strength are pivotal factors for us.
