05/06/2025
Many SaaS providers - whether vertical or horizontal - (under the burden of their ARR / MRR objectives and their investors pressure), secretively impose vendor lock-in, withhold control over intellectual property (IP), and engage in practices that prioritize their own product roadmaps over the real needs of retail clients, as well as end-customers.
Let's dive into how these tactics specifically disadvantage retail companies, with concrete examples illustrating the long-term impact on their operations and customer relationships.
As a VP of Sales at a global systems Integrator software company, I’ve seen how the Software as a Service (SaaS) model, while promising scalability and ease of deployment, often comes with hidden drawbacks for retailers. Many SaaS providers - whether vertical or horizontal - (under the burden of t...