Devhd

22/10/2026

📈 A good example of what becomes possible when platform foundations, governance rules and integrations are designed to work together.

For this global automotive safety systems enterprise, the journey started with strengthening the ITSM and CMDB foundation, then moved into a repeatable model for governed automation across multiple enterprise systems.

✅ Access requests and approvals became more standardized, lifecycle actions could be automated, and manual work was reduced while keeping control and auditability in place.

The result: 𝟱𝟬,𝟬𝟬𝟬+ 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀 𝗮𝗻𝗱 𝟮𝟱,𝟬𝟬𝟬+ 𝗵𝗼𝘂𝗿𝘀 𝘀𝗮𝘃𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹𝗹𝘆.

Swipe through for a few highlights from the journey. 👇

ServiceNow

15/10/2026

𝗢𝗻𝗲 𝘁𝗵𝗶𝗻𝗴 𝘄𝗲 𝗹𝗶𝗸𝗲 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗶𝘀 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗶𝘀 𝗵𝗼𝘄 𝗶𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱: 𝘄𝗶𝘁𝗵 𝗮 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘄𝗵𝗼 𝗵𝗮𝗱 𝘄𝗼𝗿𝗸𝗲𝗱 𝘄𝗶𝘁𝗵 𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗯𝗲𝗳𝗼𝗿𝗲.

It’s a good reminder that the quality of one delivery can open the door to the next conversation.

This time, the customer was a global financial services enterprise looking to reimplement its ServiceNow ITSM environment. The scope was broader than ITSM alone: core service management processes, CMDB, Asset Management and Employee Center all needed to work as one solid foundation.

From the start, we kept the approach simple: get the requirements clear, use out-of-the-box ServiceNow capabilities where they fit, customize only where there is a real need and keep ServiceNow best practices as the baseline.

Close collaboration with the customer team mattered just as much. Decisions were made together, with the long-term health and maintainability of the platform in mind, not just getting to go-live.

𝗧𝗵𝗲 𝗿𝗲𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝘄𝗲𝗻𝘁 𝗹𝗶𝘃𝗲 𝗶𝗻 𝗷𝘂𝘀𝘁 𝗼𝘃𝗲𝗿 𝘁𝗵𝗿𝗲𝗲 𝗺𝗼𝗻𝘁𝗵𝘀, 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗛𝗲𝗮𝗹𝘁𝗵 𝗦𝗰𝗮𝗻 𝗿𝗲𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗮𝗻 𝗼𝘃𝗲𝗿𝗮𝗹𝗹 𝗜𝗻𝘀𝘁𝗮𝗻𝗰𝗲 𝗛𝗲𝗮𝗹𝘁𝗵 𝘀𝗰𝗼𝗿𝗲 𝗼𝗳 𝟵𝟴%.

Swipe through for a few highlights from the reimplementation and the final health scores. 👇

09/10/2026

𝗢𝗻𝗰𝗲 𝗔𝗜 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝘀 𝘁𝗵𝗲 𝗿𝗲𝗾𝘂𝗲𝘀𝘁, 𝘄𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝗻𝗲𝘅𝘁?

Take a simple request:
“𝘐 𝘯𝘦𝘦𝘥 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘵𝘩𝘦 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘢𝘯𝘢𝘭𝘺𝘵𝘪𝘤𝘴 𝘸𝘰𝘳𝘬𝘴𝘱𝘢𝘤𝘦 𝘶𝘯𝘵𝘪𝘭 𝘵𝘩𝘦 𝘦𝘯𝘥 𝘰𝘧 𝘖𝘤𝘵𝘰𝘣𝘦𝘳.”

Behind that one sentence sit identity, permissions, business context, data, approvals, workflows, tools and the systems that eventually have to do the work.

That is where Part 2 of our ServiceNow AI series goes.
We look behind the conversational experience and connect some of the pieces that are easy to see separately in announcements:
𝗠𝗖𝗣 𝗮𝗻𝗱 𝗔𝟮𝗔. 𝗔𝗰𝘁𝗶𝗼𝗻 𝗙𝗮𝗯𝗿𝗶𝗰. 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗗𝗮𝘁𝗮 𝗙𝗮𝗯𝗿𝗶𝗰. 𝗖𝗼𝗻𝘁𝗲𝘅𝘁 𝗘𝗻𝗴𝗶𝗻𝗲.

And, just as importantly, how they work with the workflows, integrations and service logic already in place.

𝗧𝗵𝗲 𝗴𝗼𝗮𝗹: 𝗮 𝘀𝗶𝗺𝗽𝗹𝗲𝗿 𝘄𝗮𝘆 𝘁𝗼 𝗳𝗼𝗹𝗹𝗼𝘄 𝘁𝗵𝗲 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗳𝗿𝗼𝗺 𝗶𝗻𝘁𝗲𝗻𝘁 𝘁𝗼 𝗴𝗼𝘃𝗲𝗿𝗻𝗲𝗱 𝗮𝗰𝘁𝗶𝗼𝗻.

👉 Read Part 2: Behind ServiceNow AI: From Intent to Governed Action https://www.dev-hd.com/2026/10/08/servicenow-ai-mcp-action-fabric-data-context/

Part 2 of Devhd’s ServiceNow AI series explains MCP, Action Fabric, Workflow Data Fabric and Context Engine — from intent to governed action.

21/09/2026

𝗥𝗲𝘁𝗮𝗶𝗻 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗼𝗿 by Inclusively is a great example of what building for the ServiceNow Store looks like in practice.

Behind the Store listing were thoughtful solution design, scoped architecture, secure integration and close collaboration between Inclusively’s product experts and our ServiceNow team.

Swipe through for a few of the key decisions and lessons from the build. 👇

𝗗𝗲𝘀𝗶𝗴𝗻 | 𝗕𝘂𝗶𝗹𝗱 | 𝗣𝘂𝗯𝗹𝗶𝘀𝗵

🔎 Retain Connector and the full Customer Success Story in the first comment.

11/09/2026

𝗪𝗵𝗲𝗻 ServiceNow 𝗶𝘀 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗶𝗻 𝗽𝗹𝗮𝗰𝗲, 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝗶𝘀 𝗻𝗼𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗮𝗯𝗼𝘂𝘁 𝗮𝗱𝗱𝗶𝗻𝗴 𝗺𝗼𝗿𝗲. 𝗦𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀 𝗶𝘁’𝘀 𝗮𝗯𝗼𝘂𝘁 𝘂𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗹𝘆 𝗮𝘀 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗻𝗲𝗲𝗱 𝗲𝘃𝗼𝗹𝘃𝗲𝘀.

For one multinational IT services provider, that meant reassessing how ServiceNow could support customer service across multiple operational companies and global clients.

The result was a CSM model validated through a POC, designed around controlled access and connected to the systems already supporting service delivery.

A few lessons from the journey 👇

🔎 Full Customer Success Story in the first comment.

08/09/2026

𝗘𝘃𝗲𝗻 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 ServiceNow 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆, 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗼𝗻 𝘁𝗵𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗮𝗻𝗱 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘂𝗽 𝘄𝗶𝘁𝗵 𝗲𝘃𝗲𝗿𝘆 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗺𝗲𝗻𝘁 𝗮𝗿𝗲 𝘁𝘄𝗼 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗸𝗶𝗻𝗱𝘀 𝗼𝗳 𝘄𝗼𝗿𝗸.

Otto, Employee Slate, AI Agents, MCP, Moveworks, Veza… the names may already be familiar. The harder part is understanding how they fit together and what the bigger shift actually means.

We spent some time connecting the dots and turned the research into a practical overview of some of the newer pieces in the ServiceNow AI landscape.

𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁: 𝗮 𝘀𝗶𝗺𝗽𝗹𝗲𝗿 𝘄𝗮𝘆 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘀𝗲𝗻𝘀𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗶𝗲𝗰𝗲𝘀.

👇 Read the first article in our new ServiceNow AI series.

See how Otto, AI Agents, MCP, Workflow Data Fabric, AI Control Tower, Veza, Armis and AI consumption fit into ServiceNow’s changing AI landscape.

04/09/2026

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄?

ServiceNow’s 2026 Workforce Skills Forecast suggests that, over the next five years, job growth will increasingly reward people who can work alongside technology, not just build it.

The research identifies 59 of the fastest-growing roles and groups them into five emerging job clusters.

The article also looks at some of the roles expected to grow within each area and what this could mean for both workforce planning and individual career development.

An interesting read on where work and skills may be heading 👇.

Over the next five years, job growth will be driven by a need for people who can work alongside technology. Discover the fastest-growing jobs.

27/08/2026

𝗙𝗿𝗼𝗺 𝗲𝗺𝗮𝗶𝗹𝘀 𝗮𝗻𝗱 𝘀𝗽𝗿𝗲𝗮𝗱𝘀𝗵𝗲𝗲𝘁𝘀 𝘁𝗼 𝟳𝟬% 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗜𝗧 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀.

For a global automotive safety systems company, ServiceNow provided the foundation for automating IT service requests, connecting critical systems, improving CMDB quality and strengthening governance.

A few highlights from the journey 👇

🔎 Full Customer Success Story in the first comment.

23/07/2026

🙌 Today in the spotlight: Ion Toma, one of our 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿𝘀 at Devhd.

With a background in Finance and Banking, Ion reinvented his professional path and moved into software development through persistence, self-directed learning and the confidence to take on a new direction.

💫 𝗛𝗶𝘀 𝗦𝘂𝗽𝗲𝗿-𝗡𝗢𝗪-𝗣𝗼𝘄𝗲𝗿𝘀? 𝗖𝘂𝗿𝗶𝗼𝘀𝗶𝘁𝘆, 𝗮𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 and 𝗱𝗲𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻. Known for his analytical mindset and attention to detail, Ion likes to understand how things work and find the right solution.

Outside of work, he enjoys hiking, going to the gym, exploring AI and new technologies, listening to music and spending time with friends.

We’re glad to have his thoughtful and meticulous approach on the team. 🌟
Read Ion’s full Meet the Team on our blog 👇.

Meet Ion Toma, ServiceNow Developer at Devhd, working across ITSM, Workplace Service Delivery and the Now Platform with an analytical mindset and attention to detail.

03/07/2026

It's been great to see the story of Devhd's first decade featured by Ziarul Financiar and covered by several leading Romanian business and technology publications.

While the numbers tell part of the story, what we're most proud of is 𝗵𝗼𝘄 𝘄𝗲'𝘃𝗲 𝗴𝗿𝗼𝘄𝗻: 𝗼𝗿𝗴𝗮𝗻𝗶𝗰𝗮𝗹𝗹𝘆, 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, 𝘁𝗿𝘂𝘀𝘁 𝗮𝗻𝗱 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀.

𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 to everyone who has been part of these first ten years. We're excited about what the next decade will bring.

📖 𝘙𝘦𝘢𝘥 𝘵𝘩𝘦 𝘡𝘪𝘢𝘳𝘶𝘭 𝘍𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘳 𝘢𝘳𝘵𝘪𝘤𝘭𝘦 𝘩𝘦𝘳𝘦: https://www.zf.ro/zf-news/compania-de-servicii-it-devhd-specializata-pe-platforma-servicenow-23186148