Alfa Support Services

Alfa Support Services Alfa Support is an IT Outsourcing company located in Moscow, Russia.

We Provide wide range of IT Services based on both traditional and new high-tech method of deploying IT Infrastructure using hardware and software from leading manufacturers.

16/04/2021

Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins and remotely
Good troubleshooting and problem solving experience
Handle, triage and troubleshoot faults and service requests, perform First in fix and engage the right resolver groups
Ability to communicate clearly and concisely both verbally and in writing to customers and internal stakeholders
Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
Ensure all technical processes and security protocols are correctly followed
Manage and monitor team responses for jobs assigned to queues
Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents as directed
Demonstrate commitment to improve knowledge base and service quality improvements on regular basis

SKILLS AND EXPERIENCE:

Proven experience in a Service Desk environment performing first in fix, triaging and also resolving level 2 and 3 technical issues (where possible)
Experience with desktop support, hardware, network and software installation and troubleshooting
O365 experience is essential for this opportunity due to the nature of the environment
Working in a large enterprise environment supporting customers over the phone and supporting the team with various desktop tickets
Excellent customer service is key
Good troubleshooting and problem solving experience
A proactive nature, an enthusiastic attitude and a genuine desire to help people;
IT Service Desk or other IT Clients Support role
Supporting a corporate Windows environment
Ability to work in a complex environment with clients and colleagues located across multiple sites

Desktop troubleshooting and request fulfilment:

Windows 10, Windows 7
Office 365 & Standalone Support
Printing
Software installation and troubleshooting
Network troubleshooting
Remote troubleshooting (where required)
Software and Hardware diagnostic skills and building/upgrading PC's

16/04/2021

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

-Provides on-site and remote technical service support, installation, configuration and problem resolution in Apple / MAC / Network environments.
-Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
-Diagnoses mechanical, hardware, software and system failures using established procedures.
-Determines most cost effective repair resolution to minimize customer downtime.
-Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
-Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
-Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
-Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
Coordinate support and repair activities with select third party vendors.

Qualifications:
Skill/Ability Knowledge:

-Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Apple / Mac OS issues.
-Must be a proficient user of personal computer tools for word processing, decision support and communication.
-Must be skilled in problem solving techniques and supporting financial customers.
-Proficiency in the following areas – Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

04/01/2021

Resume at [email protected]

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.

WE CARE ABOUT YOUR BUSINESSOur goal is to become a reliable partner for you, ensuring a stable and comfortable work of y...
20/12/2020

WE CARE ABOUT YOUR BUSINESS
Our goal is to become a reliable partner for you, ensuring a stable and comfortable work of your business, so that you do what you love and know how, without being distracted by technical issues.









/Help Desk





















20/12/2020

Alfa Suport provides end-to-end IT solutions, support and consultancy in the IT Support and Networking .We have experienced team of Level I, Level II and Level III Technical Support Engineers ready to support your needs.

20/12/2020

QA Required in Indonesia, Japan, Korea, Russia, Bengal, USA, Vietnam, Canada, Australia, Netherland, Sweden, Belgium, Egypt, UAE, Saudi Arabia.

Resume at [email protected]
Please mention your current location.

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred

20/12/2020

Job Position Description:

● Work on technical and functional test strategy and methodology setup
● Perform various duties related to software quality assurance, function testing,
performance testing
● Find and track the issues that will cause bad user experiences with supporting
for localization.
● Collaborate with global RD and operations team to verify bug fix and recreate
issues from user feedback
Required Qualifications: (Education, Technical Skills /
Knowledge)
● More than 1 years of in designing/writing clear, concise and comprehensive
test plan and test cases
● A good understanding of iOS and Android application and UI functions
● Clear communicator in English and relevant local language both written and
oral, self motivated, team player and quick learner.
Desired Qualifications: (Education, Technical
Skills/Knowledge)
● Experience on Python, Shell
● Experience in test tools/framework such as Charles, uiautomator and Appium.
● Willing to learn new technology and open mind for sharing is a plus
● Bachelor in computer science, Master Degree considered as a plus
● Possessing compliance awareness, familiar with such as GDPR or other data
privacy regulations.
● Has a profound understanding of the local culture
● Native local language speaker preferred

Address

Street Suschevsky Val 5c1A
Moscow
127018

Opening Hours

Monday 08:00 - 21:00
Tuesday 08:00 - 21:00
Wednesday 08:00 - 21:00
Thursday 09:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 21:00

Telephone

+79267956243

Website

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