27/08/2026
Your biggest competitor might be your buying experience. In B2B, deals are often lost before sales even enters the room. Not because of price or product, but because buyers can’t research, compare or place an order smoothly.
In this article, our Head of Sales Emil explains why friction in the buying journey is so costly, and how unclear product information and manual steps make customers choose someone else without ever telling you.
If buyers can’t move forward with you, they move on from you.
Read Emil’s perspective:
How friction in the B2B buying experience leads to unseen lost revenue and why modern digital sales and customer portals are now essential for growth.