Lynes Technologies

23/06/2026

Summer does something strange to the switchboard. Half the team is on holiday, the phone rings just like always, and whoever happens to be in ends up holding all of it at once. 🤷‍♀️

We know the pattern, and we'd guess you do too.

That's exactly why our AI-telephonist earns its keep when staffing is at its thinnest. It answers incoming calls, helps callers get where they need to go, and handles what would otherwise pile up into a growing queue.

Not to replace anyone, but so the people who are actually in can focus on the right things instead of chasing the phone all day.

The result is simply a summer where:
- Customers get answers even when half the office is by the sea
- Your team skips the feeling of never quite catching up
- Nobody comes back in August to 200 missed calls

Happy summer, and let the AI take the calls that can't wait until you're back. ☀️

19/06/2026

Happy Midsummer from all of us at lynes 🌸

Today most of Sweden trades their inbox for a pole in a field, herring on the table and that one relative who insists everyone joins in on "Små grodorna." We hope your weekend is full of exactly that.

Phones will be quieter, out-of-office replies will be working overtime, and that's exactly how it should be. Rest, recharge, and dance like nobody's watching (even though everyone is).

See you on the other side of the long weekend.

Glad midsommar! 💙

08/06/2026

Everyone in our space is talking about AI right now. We went all in years ago, on AI agents, Contact Center and one single platform, and the bet is paying off.

lynes has been awarded the UC Nordic Growth Certificate. Only the top 5% of Swedish companies qualify, measured on the numbers that don't lie: revenue, growth, EBITDA margin and equity ratio.

In 2025 our EBITDA more than quadrupled, from SEK http://3.3M to SEK http://13.1M, and our margin went from negative to positive.

Talking about AI is easy. Growing profitably because of it is the hard part.

Customers and partners: this one's yours too. And we're just getting started. 🥳

Let's goo! 🚀

Curious about the details? Link's in the comments 👇

02/06/2026

"I already told you this."

It might be one of the most tired things a customer can say. And it almost never happens because someone dropped the ball – it happens because the information got stuck in the wrong system, with the wrong person, on the wrong team.

The customer talks to sales, then to support, then to someone else entirely. Every time, the conversation starts over from zero. Not because nobody cares, but because the data lives in silos – and the customer pays for it by repeating themselves.

We built lynes so that doesn't have to happen. When a customer calls in, everything lands in one place:

- The call is recorded, transcribed and summarised straight onto the contact
- You see the customer's CRM data the moment the phone rings – latest deals, notes and who owns the relationship
- If an AI agent takes the call, the next person gets a ready-made summary and sees exactly what was discussed
- And the whole conversation syncs back to your CRM automatically

The result is that the latest information always sits on the customer contact – no matter which channel or team the customer happened to reach. The data follows the customer, not your org chart.

No more silos. And hopefully no more customers sighing "I already told you this".

How many times do your customers have to repeat themselves before you have the full picture? 👇

27/05/2026

The other day we wrote about why Outlook and Gmail aren't enough as a ticketing system. Here's our take on the way forward. Not a revolution, just three logical steps.

Step 1. Leave the inbox. 🏃‍♂️‍➡️
Customer service needs a tool built for customer service. Not an email client with a few extra folders. That means traceability on every case, clear ownership and a history you can actually search.

Step 2. Bring your channels into one interface. ⏬
Your customers reach out by phone, chat, email and social. Your agents shouldn't have to jump between five tabs to reply. A contact center brings it all into one place, so you see the full customer journey and can collaborate in the same view regardless of channel.

Step 3. Add AI where it genuinely helps.🤖
Once the foundation is in place, AI becomes a lift rather than an experiment. It can handle the simple stuff, summarize long cases, suggest replies and take load off the team so the humans get time for what actually needs a human. That's when you scale without hiring at the same pace as you grow.

The good part is that each step works on its own. You don't have to do everything at once. But you do have to start somewhere. 🚀

Where on the ladder are you today?

25/05/2026

Hand on heart: how many of your support tickets are living in a shared Outlook or Gmail inbox right now?

We get why it started there. It was easy, everyone already had email, and in the beginning it was enough. But somewhere between customer number 50 and customer number 500, it stops working.

Emails answered twice. Emails not answered at all.

Tickets sitting unread under a colleague's out-of-office.

No idea who took that call on Tuesday, or what was actually said. And the recurring question "did we ever get back to them?" that nobody can quite answer.

It's not the team. It's the tool.

Outlook and Gmail are built to send email.
They're not built to collaborate on customer cases.

And that's fine. It just means it's time for the next step.

Visit for https://eu1.hubs.ly/H0vzNYD0

20/05/2026

Imagine a bakery that sells breakfast rolls but closes at 7am. 😱

Absurd, right? And yet that's roughly how most businesses still treat their phone lines. Voice is the channel customers reach for when something actually matters, but it's staffed by humans with working hours, coffee breaks and annual leave. So when Monday morning hits, support drowns. When Sunday at 3am hits, no one picks up.

The interesting shift right now is that voice is reclaiming its place as the primary interface between companies and customers. Not out of nostalgia, but because AI has finally made it possible to scale voice without scaling headcount.
A few things we're seeing across our customers:

AI telephonist answer incoming calls, understand intent and route with full context. No seven-option menus, no queues.
AI support agents resolve full cases, not just receive them. Routine questions get handled instantly. The hard stuff lands on a human who already knows what the customer said.
The line between UCaaS and CCaaS is quietly disappearing. Internal calls, customer cases and collaboration end up in the same flow, with the same AI helping out in the background.

The result? Voice stops being something you staff and starts being something you operate. The bakery opens at 4am and closes at 11pm, and nobody had to be hired to make it happen.
Voice doesn't win because it's old. It wins because it's still the fastest way to solve a problem a customer can't solve alone.

Link

Read Your next customer service hire never calls in sick on Lyne's blog. Stay up to date with the latest insights in telecom and corporate communications.

04/05/2026

March and April in lynes Contact Center.
Here’s what we shipped. And yes, the list got pretty long. 👇

– Undo sent email
– Automatic ticket assignment
– Unassignment when resolving tickets
– Treat reopened tickets as new
– New ticket handling settings per channel
– Automatic assignment on resolve per channel
– Smarter ticket titles from Answer Group calls
– AI-generated ticket titles based on call content
– Personal email signatures
– Variables for agent name, phone number, email and ticket number
– Drag & drop attachments directly into the email composer
– Attachment counter directly in the email editor
– Improved spam handling
– Spam score and custom threshold values
– Batch actions for spam
– Faster ticket navigation
– Shift-click to add a ticket to My Workspace
– Ctrl/Cmd-click to open a ticket in a smaller view
– Ticket title tooltip in the ticket list
– Warning and notification when emails are not delivered
– AI Suggest Reply directly in the email composer
– New metrics in Analytics
– Transferred calls in Analytics
– Waiting times in Analytics
– Call durations in Analytics
– Export to Excel and PDF

And yes, this is just for the Contact Center.

We are building lynes Contact Center at full speed, with one clear ambition:
to create the best Contact Center solution on the market for customer conversations.

March and April are done.
May is already in motion. 🚀

23/04/2026

We’ve signed a strategic partnership with Telenor, who will offer lynes as a communication platform to their business customers. The collaboration marks the beginning of a long-term ambition to rethink how companies communicate, collaborate, and create better customer experiences. 🚀

Over the years, we’ve built lynes from the ground up as one unified platform, where telephony, contact center, video, chat, and AI work seamlessly together. Not stitched together, but designed as one from day one. That approach gives us a level of control and development speed that is difficult to achieve with traditional setups.

This is also what makes the partnership with Telenor a strong fit. By combining their customer relationships and distribution with our fully integrated, AI-native platform, already proven in production, we see a clear opportunity to raise the standard for business communication. 💙🩷

If you want to learn more about the partnership and what it means going forward, you can read the full press release below.

🔗 https://eu1.hubs.ly/H0tMlq60

English version in the comments.👇

Lynes tar ett stort steg framåt genom partnerskapet med Telenor. Med en egenutvecklad plattform som samlar telefoni, kontaktcenter och AI i ett gränssnitt,...

16/04/2026

Your CRM isn’t missing data. It’s missing reality.

Customer conversations are spread across inboxes, calls and notes, handled by different people in different tools. Somewhere along the way, parts of the story get lost, which makes it hard to see the full picture. 🖼️

With lynes contact center, everything is gathered in one place.
All customer interactions are logged, summarized and automatically pushed into your CRM, so everyone works from the same information. 🚀

That means:
• Sales understands what customers are actually reaching out about
• Support doesn’t have to ask the same questions twice
• The whole company works from the same customer view

No silos, no guesswork. Just a clearer understanding of your customers and better conversations across the entire team.

Mer info here 🔗 https://eu1.hubs.ly/H0tynL00