Lynes Technologies

02/06/2026

"I already told you this."

It might be one of the most tired things a customer can say. And it almost never happens because someone dropped the ball – it happens because the information got stuck in the wrong system, with the wrong person, on the wrong team.

The customer talks to sales, then to support, then to someone else entirely. Every time, the conversation starts over from zero. Not because nobody cares, but because the data lives in silos – and the customer pays for it by repeating themselves.

We built lynes so that doesn't have to happen. When a customer calls in, everything lands in one place:

- The call is recorded, transcribed and summarised straight onto the contact
- You see the customer's CRM data the moment the phone rings – latest deals, notes and who owns the relationship
- If an AI agent takes the call, the next person gets a ready-made summary and sees exactly what was discussed
- And the whole conversation syncs back to your CRM automatically

The result is that the latest information always sits on the customer contact – no matter which channel or team the customer happened to reach. The data follows the customer, not your org chart.

No more silos. And hopefully no more customers sighing "I already told you this".

How many times do your customers have to repeat themselves before you have the full picture? 👇

27/05/2026

The other day we wrote about why Outlook and Gmail aren't enough as a ticketing system. Here's our take on the way forward. Not a revolution, just three logical steps.

Step 1. Leave the inbox. 🏃‍♂️‍➡️
Customer service needs a tool built for customer service. Not an email client with a few extra folders. That means traceability on every case, clear ownership and a history you can actually search.

Step 2. Bring your channels into one interface. ⏬
Your customers reach out by phone, chat, email and social. Your agents shouldn't have to jump between five tabs to reply. A contact center brings it all into one place, so you see the full customer journey and can collaborate in the same view regardless of channel.

Step 3. Add AI where it genuinely helps.🤖
Once the foundation is in place, AI becomes a lift rather than an experiment. It can handle the simple stuff, summarize long cases, suggest replies and take load off the team so the humans get time for what actually needs a human. That's when you scale without hiring at the same pace as you grow.

The good part is that each step works on its own. You don't have to do everything at once. But you do have to start somewhere. 🚀

Where on the ladder are you today?

25/05/2026

Hand on heart: how many of your support tickets are living in a shared Outlook or Gmail inbox right now?

We get why it started there. It was easy, everyone already had email, and in the beginning it was enough. But somewhere between customer number 50 and customer number 500, it stops working.

Emails answered twice. Emails not answered at all.

Tickets sitting unread under a colleague's out-of-office.

No idea who took that call on Tuesday, or what was actually said. And the recurring question "did we ever get back to them?" that nobody can quite answer.

It's not the team. It's the tool.

Outlook and Gmail are built to send email.
They're not built to collaborate on customer cases.

And that's fine. It just means it's time for the next step.

Visit for https://eu1.hubs.ly/H0vzNYD0

20/05/2026

Imagine a bakery that sells breakfast rolls but closes at 7am. 😱

Absurd, right? And yet that's roughly how most businesses still treat their phone lines. Voice is the channel customers reach for when something actually matters, but it's staffed by humans with working hours, coffee breaks and annual leave. So when Monday morning hits, support drowns. When Sunday at 3am hits, no one picks up.

The interesting shift right now is that voice is reclaiming its place as the primary interface between companies and customers. Not out of nostalgia, but because AI has finally made it possible to scale voice without scaling headcount.
A few things we're seeing across our customers:

AI telephonist answer incoming calls, understand intent and route with full context. No seven-option menus, no queues.
AI support agents resolve full cases, not just receive them. Routine questions get handled instantly. The hard stuff lands on a human who already knows what the customer said.
The line between UCaaS and CCaaS is quietly disappearing. Internal calls, customer cases and collaboration end up in the same flow, with the same AI helping out in the background.

The result? Voice stops being something you staff and starts being something you operate. The bakery opens at 4am and closes at 11pm, and nobody had to be hired to make it happen.
Voice doesn't win because it's old. It wins because it's still the fastest way to solve a problem a customer can't solve alone.

Link

Read Your next customer service hire never calls in sick on Lyne's blog. Stay up to date with the latest insights in telecom and corporate communications.

04/05/2026

March and April in lynes Contact Center.
Here’s what we shipped. And yes, the list got pretty long. 👇

– Undo sent email
– Automatic ticket assignment
– Unassignment when resolving tickets
– Treat reopened tickets as new
– New ticket handling settings per channel
– Automatic assignment on resolve per channel
– Smarter ticket titles from Answer Group calls
– AI-generated ticket titles based on call content
– Personal email signatures
– Variables for agent name, phone number, email and ticket number
– Drag & drop attachments directly into the email composer
– Attachment counter directly in the email editor
– Improved spam handling
– Spam score and custom threshold values
– Batch actions for spam
– Faster ticket navigation
– Shift-click to add a ticket to My Workspace
– Ctrl/Cmd-click to open a ticket in a smaller view
– Ticket title tooltip in the ticket list
– Warning and notification when emails are not delivered
– AI Suggest Reply directly in the email composer
– New metrics in Analytics
– Transferred calls in Analytics
– Waiting times in Analytics
– Call durations in Analytics
– Export to Excel and PDF

And yes, this is just for the Contact Center.

We are building lynes Contact Center at full speed, with one clear ambition:
to create the best Contact Center solution on the market for customer conversations.

March and April are done.
May is already in motion. 🚀

23/04/2026

We’ve signed a strategic partnership with Telenor, who will offer lynes as a communication platform to their business customers. The collaboration marks the beginning of a long-term ambition to rethink how companies communicate, collaborate, and create better customer experiences. 🚀

Over the years, we’ve built lynes from the ground up as one unified platform, where telephony, contact center, video, chat, and AI work seamlessly together. Not stitched together, but designed as one from day one. That approach gives us a level of control and development speed that is difficult to achieve with traditional setups.

This is also what makes the partnership with Telenor a strong fit. By combining their customer relationships and distribution with our fully integrated, AI-native platform, already proven in production, we see a clear opportunity to raise the standard for business communication. 💙🩷

If you want to learn more about the partnership and what it means going forward, you can read the full press release below.

🔗 https://eu1.hubs.ly/H0tMlq60

English version in the comments.👇

Lynes tar ett stort steg framåt genom partnerskapet med Telenor. Med en egenutvecklad plattform som samlar telefoni, kontaktcenter och AI i ett gränssnitt,...

16/04/2026

Your CRM isn’t missing data. It’s missing reality.

Customer conversations are spread across inboxes, calls and notes, handled by different people in different tools. Somewhere along the way, parts of the story get lost, which makes it hard to see the full picture. 🖼️

With lynes contact center, everything is gathered in one place.
All customer interactions are logged, summarized and automatically pushed into your CRM, so everyone works from the same information. 🚀

That means:
• Sales understands what customers are actually reaching out about
• Support doesn’t have to ask the same questions twice
• The whole company works from the same customer view

No silos, no guesswork. Just a clearer understanding of your customers and better conversations across the entire team.

Mer info here 🔗 https://eu1.hubs.ly/H0tynL00

02/04/2026

Easter is here 🐣

Time to log off a little earlier, enjoy some chocolate (maybe more than planned), and spend time with the people who matter.

We hope you get a chance to recharge, slow down, and come back with fresh energy.

Happy Easter from all of us at lynes 💙

31/03/2026

Still stuck at your desk?

We get it.
Contact centers haven’t exactly been built with mobility in mind…

Until now.

lynes contact center is built mobile first.
Not as an afterthought. Not as a “lite version”.
The real thing. 🚀

Handle tickets
Track performance
Stay on top of everything

…whether you’re at your desk or halfway to your next coffee ☕️

Same experience. Just a different screen. 🙌

26/03/2026

Outlook, we need to talk…

Shared inboxes feel like a smart shortcut.
Until you find yourself asking:

Who replied to that email?
Has anyone picked up the case?
And why are we doing the same work twice… again?

It’s not a people problem.
It’s a system problem.

When multiple people work from the same inbox without structure, history or clear ownership… things break.

Cases fall through the cracks.
Teams get frustrated.
Customers feel it.

More and more companies are realizing this and making a shift.
From shared inbox → to a proper contact center.

Where every case has an owner.
Where history is always there.
Where nothing gets lost.

And yes… that’s pretty much where lynes comes in 😉

Ready to stop sharing inboxes?