Wavenet

Wavenet Wavenet is a leading global ISV driving AI-first digital transformation across the telecommunications and digital enterprise sectors.

A leading global ISV driving AI-first digital transformation across the telco & digital enterprise sectors - influencing billions of users worldwide, we focus on helping enterprises optimize, monetize & secure their digital future in a connected world. With a mission to influence billions of users worldwide, Wavenet focuses on helping enterprises optimize, monetize, and secure their digital future

in an increasingly connected world. Headquartered in Singapore, with a key technology hub in Sri Lanka, Wavenet's global presence extends across 30 countries on four continents. Strategic offices in Colombia, Africa, Australia, Malaysia, and Romania underscore Wavenet's commitment to delivering cutting-edge solutions to its global clientele. Wavenet empowers some of the largest and leading global Communication Service Providers (CSPs) and mobile operators across continents, firmly positioning itself as the 'Amazon of Digital Services' for telcos in the business monetization space. We enable telcos to unlock their digital potential and transition to intelligent operations in an era of connected intelligence. This vision is brought to life through our multi-asset marketplace-Hypermart, representing the next big shift in telco marketplaces; our AI customer experience solution-Sense AI; our next-gen developer portal-Compose; and our unified and cloud VAS portfolio and expertise. Wavenet's in-house experts specialize in crafting adaptive, new-age technology that pushes the boundaries of what’s possible in the digital landscape, ushering in a future where customer experience is intelligent and immersive. Are you eager to move the world forward? Join our team of innovators and help billions of people connect and communicate better: [email protected]

Customer resolution is rarely contained within one channel. A subscriber may start in IVR, move to AI SuperAgents, conti...
28/08/2026

Customer resolution is rarely contained within one channel. A subscriber may start in IVR, move to AI SuperAgents, continue through chat, escalate to a human agent, and still return later if the issue was not fully resolved.

Sense AI Insights gives CX teams journey-level resolution intelligence across IVR, AI, and human-assisted interactions. It helps operators track whether issues are actually resolved — not just closed within a single channel report.

That means teams can identify unresolved journeys, repeat contacts, and handoff gaps that create friction, increase contact center load, and weaken customer experience.

Learn more: https://bit.ly/49Vlmbt

Modern contact centers are not managing single-channel conversations anymore. A customer journey can move across voice, ...
25/08/2026

Modern contact centers are not managing single-channel conversations anymore. A customer journey can move across voice, chat, messaging, digital channels, AI agents, queues, transfers, and human-agent handoffs before it reaches resolution.|

Sense AI Agent 360 brings interaction management into one AI-first workspace. Teams can handle multi-channel interactions, lifecycle stages, transfers, queues, and concurrent sessions while keeping customer context and journey history visible.

That means fewer disconnected handoffs, better queue control, smoother session management, and more operational visibility across both AI-handled and human-handled interactions.

Explore more: https://bit.ly/3PiKkul

Telecom CX teams are managing more than voice flows. WhatsApp journeys, USSD menus, SMS automation, webchat, AI assistan...
21/08/2026

Telecom CX teams are managing more than voice flows. WhatsApp journeys, USSD menus, SMS automation, webchat, AI assistance, backend actions, and new service launches all need to work across the same customer journey.

Sense AI Compose gives teams one workspace to build, test, and orchestrate these journeys across digital and legacy channels — using reusable flows, components, templates, and backend integration logic.

This helps CX and IT teams with faster rollout, less duplicated work, and more control as CX demand, backend complexity, and AI use cases grow.

Learn More: https://bit.ly/44Ttvu4

Not every subscriber interaction should become agent workload.Sense AI SuperAgents use AI Deflection to intercept routin...
20/08/2026

Not every subscriber interaction should become agent workload.

Sense AI SuperAgents use AI Deflection to intercept routine contacts before they reach the queue, identify the right self-service path, and guide subscribers to resolve through digital, web, app, or legacy channels.

That means fewer avoidable contacts, lower queue pressure, better use of agent capacity, and more human attention for the interactions that actually need judgment, empathy, or complex support.

Learn more: https://bit.ly/4uu3VXs

Voice still carries the customer’s intent, urgency, and emotion. But too many IVRs are still built around rigid menu tre...
19/08/2026

Voice still carries the customer’s intent, urgency, and emotion. But too many IVRs are still built around rigid menu trees, press-based navigation, and transfers that add effort before resolution even begins.

Sense AI Conversational IVR changes the voice entry point. Customers speak naturally, AI understands intent, routes intelligently, and resolves routine issues automatically — reducing repetitive effort while improving containment and first-contact resolution.

That means operators can modernize the channel customers still depend on most, without turning every interaction into agent workload.

See how Conversational IVR can improve your CX operations: http://bit.ly/4buxC3M

Churn prediction has limited value if the signal stays inside a dashboard.Sense AI's Outbound AI CX helps operators move...
18/08/2026

Churn prediction has limited value if the signal stays inside a dashboard.

Sense AI's Outbound AI CX helps operators move from insight to action. AI identifies churn-risk segments, Campaign Manager launches targeted outreach, and AI SuperAgents engage customers in personalized retention conversations across the right channels.

This helps retention teams to act earlier, protect revenue, reduce avoidable churn, and manage customer lifecycle moments with more intelligence and control.

Explore More: https://bit.ly/4efOPzB

CX teams should not have to wait for a reporting cycle to understand why repeat contacts increased, where containment dr...
17/08/2026

CX teams should not have to wait for a reporting cycle to understand why repeat contacts increased, where containment dropped, or which journey is creating escalation pressure.

Sense AI Insights brings real-time decision intelligence into CX operations. Teams can query interaction data in natural language, uncover root causes, detect intent trends, identify journey bottlenecks, and trigger next-best actions across automated and assisted channels.

That means faster operational decisions, clearer visibility into customer effort, and a more direct path from conversation data to CX improvement.

Learn more: https://bit.ly/49Vlmbt

Technical escalations should not begin with missing context.Sense AI SuperAgents handle the first layer of troubleshooti...
14/08/2026

Technical escalations should not begin with missing context.

Sense AI SuperAgents handle the first layer of troubleshooting across device setup, connectivity issues, and service restoration. They understand the subscriber’s issue, collect fault context, check the journey path, and resolve what can be handled before escalation.

When an engineer or human agent is needed, the handoff already carries the technical context. That means faster triage, fewer repeated questions, better dispatch readiness, and a smoother path to service recovery.

Learn More: https://bit.ly/4uu3VXs

Agent coaching should not depend only on sampled calls, delayed reviews, or generic feedback.Sense AI Insights turns cus...
12/08/2026

Agent coaching should not depend only on sampled calls, delayed reviews, or generic feedback.

Sense AI Insights turns customer conversations into performance intelligence. It identifies behavioral patterns, conversation quality gaps, escalation drivers, compliance risks, and coaching opportunities across agents, teams, and supervisors.

That means coaching becomes more targeted, performance tracking becomes continuous, and supervisors can focus on the specific moments that improve FCR, reduce AHT, strengthen QA outcomes, and create more consistent customer experiences.

Learn More: https://bit.ly/49Vlmbt

In an AI-first contact center, supervisors need visibility across more than human-agent activity. They need to see how A...
11/08/2026

In an AI-first contact center, supervisors need visibility across more than human-agent activity. They need to see how AI agents are performing, where escalations happen, which interactions need intervention, and how service quality is moving in real time.

Sense AI Agent 360 gives supervisors one live control plane across AI-handled, human-handled, and escalated interactions. Teams can monitor interaction quality, track escalation patterns, identify performance gaps, and intervene with whisper coaching or barge-in when the moment requires it.

That means supervisors move from managing agents in isolation to managing outcomes across the full customer journey.

Learn more: https://bit.ly/3PiKkul

Address

Galaxis, 1 Fusionopolis Place, #03-20
Singapore
138522

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00

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