KeyReply

11/01/2023

AI technology is currently used in many ways to enhance the healthcare industry. One of these many ways is AI-powered Virtual Assistants (VA), which can help healthcare providers to improve patient experience and streamline their operations. These assistants can handle administration and routine tasks, freeing up providers to focus on patient care.

While AI-powered virtual assistants can provide numerous benefits to healthcare providers, it's important to recognize that they are only one tool in the broader healthcare ecosystem. They are not meant to replace human care but are designed to augment and support it. By working in tandem with human healthcare providers, AI-powered virtual assistants can help to improve patient care and make the healthcare system more efficient and cost-effective.

Find out how KeyReply AI-powered Virtual Assistants can benefit your business. Talk to us today 👉 https://hubs.li/Q01xtH9t0

24/11/2022

Recently, IDC (International Data Corporation) reported that the worldwide spending on AI-centric systems across 19 industries, including the insurance sector will pass $300 billion by 2026.

So many players are already emerging in the insurance sector by getting on the conversational AI or virtual assistants bandwagon. This approach is a factor that is pushing many traditional insurance providers to follow suit.

AI-powered virtual assistants goes beyond just the automation of direct communication with customers. It also involves enabling seamless communication and processes between multiple stakeholders.
Read more about it here 👇 👇 👇

Looking to automate processes, reduce waiting time, and attract customers? Here are 5 conversational AI use cases for the insurance industry.

08/11/2022

Last week, Meta organised , an industry-driven, large-scale event focused on career paths in the Tech industry in Singapore. Meta hosted this event in collaboration with Digital Industry Singapore (DISG), Google, Grab, and SGTech.

In the 'Move Her Forward' breakout room, Our CEO, Peiru Teo, with Nidhi Bhandari and Sher-li T, exchanged stories with the audience about their personal growth and overcoming barriers in the workplace. These stories highlight the unity of women in promoting greater gender diversity and inspiring confidence in ourselves and the team in the workplace.

26/10/2022

By 2022, WhatsApp recorded over 2.2 Billion monthly users while keeping its position as one of the most popular messaging platforms globally. This statistic makes the platform one of the best communication channels to reach your customers easily.

For businesses, WhatsApp has provided two tools; WhatsApp Business App for small businesses and WhatsApp Business API for medium-large businesses.

Here's how business owners can benefit from them 🔍

24/10/2022

Happy Deepavali !

May the festival of light bring joy to you year ahead

19/10/2022

'90% of CEOs believe the digital economy will impact their industry, but less than 15% are executing a digital strategy.'

Pre-pandemic, many companies were already aware of the need for digital transformation and even had a digital roadmap communicating the intention to become digital. As the pandemic affected the world, it exposed businesses that do not have a connected consumer experience. This accelerator has pushed them to achieve a digital presence with their consumers to be truly connected.

So, why are only 15% of businesses fully executing this when most companies are already on the path of adopting digital transformation?

It is because many do not have a proper implementation strategy internally. Here are a few considerations to include in the strategy 👇

12/10/2022

In recent studies, many researchers have supported the direct link between employee satisfaction to customer satisfaction. This generalization may not look as simple as ABC, but also not that far off.

KeyReply's mission, "To build a virtual workforce for every business", is to empower the workforce. We believe that intelligent automation can help humans to focus on important tasks that require thoughtful responses.

AIA Singapore managed to further improve its customer experience by providing automation support for its employees and agents using KeyReply’s AI-powered virtual assistant.

Read more about it here 👉🏻 https://hubs.li/Q01pw5p70

11/10/2022

What makes Conversational AI different from chatbots? 🤔

Many businesses use virtual assistants (commonly known as chatbots) that are usually the traditional type that doesn't use conversational AI and has limited functions. Most of them are rule-based, meaning they can only answer a specific set of questions, primarily FAQs.

Conversational AI stands out as being the AI-powered virtual assistant that is capable of human-like conversations. It relies on language processing (NLP), automated speech recognition (ASR), and machine learning (ML). This virtual assistant uses deep learning to continuously improve, and learn from every conversation.

Curious? Talk to us today or visit https://hubs.li/Q01pp0mH0!

10/10/2022

06/10/2022

Not many people truly understand the impact of internal communications within an organization. It goes beyond sharing information and updates with your employees.

It is a powerful tool that an employer can utilize to motivate members, shape positive perceptions, and build long-term relationships.

Here are several methods to achieve effective internal communication 👇👇👇

29/09/2022

In 2021, The Ministry of Health of the Republic of Indonesia together with United Nations Development Programme (UNDP), and with funding from the Government of Japan launched the “Blueprint of Health Digital Transformation Strategy 2024”.

HIMSS22 APAC contributes its role in the acceleration of digital transformation as the venue for professionals within the healthcare community to network, collaborate, and create opportunities to transform healthcare in Indonesia and other APAC nations through data and technology.

Pictured below is the HIMSS' guest of honor, Indonesian Health Minister Budi Gunadi Sadikin welcoming attendees and exhibitors at the event.

28/09/2022

To keep up with evolving consumer trends, companies are adopting digital communication channels such as FB Messengers, chatbots, WhatsApp, and more. Now that customers can reach them better, it is another challenge to manage these channels efficiently. 🤷‍♀️

Is this what your business is dealing with currently?
We would love to talk to you!

KeyReply is an omnichannel platform that helps companies provide a consistent customer experience across all channels. 🙌