Levelfive specialized in providing a Cost Effective, Multilingual and Intuitive Complete Software Suite for Retail, Food and Beverage (F&B) businesses. We understand the fine line that seperates what you want and will involve you closely in every step of the process to ensure that things work the way it should for you. Service
Service and support is the single most important factor at POS Systems
. We understand when something goes wrong with your POS system, the down time can not only be inconvenient but can cost you money, and even jeopardise your entire operation, so we have taken stringent measures to ensure our customers never have to realise the above by:
7 day service and support;
Comprehensive maintenance plans that offer regular preventative calls-preventing problems before they occur, in turn saving money and downtime;
Structured comprehensive back-up routines specific to the application, ensuring loss of data never occurs to our customers;
Our field and workshop technicians are constantly trained to back-up and enhance any system we market;
We operate a state-of-the-art service management program, allowing us to monitor all customer activity and prioritise responses according to urgency;
Mobile communications is standard with all our staff, allowing for instant connectability;
Constant version upgrades – ensuring the latest technology is available to our clients for functionality & security. Additional services include: online modem & TCP/IP support, national coverage via accredited dealer network, licensed government scale certifier for scale stamping and verification. Most importantly, we believe in personal customer service and advice by qualified support staff. This service is available any time by telephone or onsite visits when required. The Future
LEVELFIVE POS Systems will continue its philosophy of advanced systems thinking, ensuring our customers have the latest integrated POS solutions to maintain business efficiency and profitability. This will be achieved by utilizing the latest technology available and offering the highest level of service and support to you, our customer.
