24/03/2024
LATEST UPDATE INFORMATION FROM THE DATA CENTER
We want to provide you with the latest update regarding the ongoing restoration efforts following the recent outage at the data center in Strasbourg.
Our teams have been tirelessly working around the clock, 24/7, to bring back the systems online. We are pleased to inform you that there have been notable improvements in the DNS situation.
However, we must also inform you that the external company tasked with removing the damaged batteries found that power cables were destroyed due to the burn in the Battery room. These power cables connect to the DC room where your server is located.
To address this setback, we have engaged a company to bring new power cables. The weight is 19 tons, and they will need to be transported by truck. Unfortunately, due to mobility restrictions and the inability for special vehicle types to move on the roads during Sundays, we are forced to wait until Monday morning at 8 am for their arrival.
Regrettably, this means that we do not expect power to be fully restored before Tuesday morning. We sincerely apologize for any inconvenience this delay may cause and assure you that we are doing everything possible to expedite the process.
Please be assured that we will continue to provide updates as soon as new information becomes available.