CCR

CCR Gold Genesys & Microsoft partner, state-of-the-art technology solutions globally for contact centers

CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed S

ervices (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers:
• Genesys Engage, PureConnect and Genesys Cloud platform offerings
• Business and technical consultancy for contact centers
• Outsourced technical support & project management as Dynamic Managed Services (DMS)
• Genesys technical, administrator and supervisor trainings
• Technical project analysis, design, development and management services
• Call center infrastructure monitoring and reporting
• Turnkey custom software development for Genesys platforms
• Genesys 24/7 support and maintenance services
• Salesforce and MS CRM Integrations with Genesys platforms
• Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers
• Unified Communications Collaboration with Microsoft Teams

🇹🇷 Cumhuriyetimizin 101. Yılında Gurur ve Minnetle! 🇹🇷Cumhuriyetimizin 101 yıllık gururunu geleceğe taşımak ve Atatürk’ü...
29/10/2024

🇹🇷 Cumhuriyetimizin 101. Yılında Gurur ve Minnetle! 🇹🇷
Cumhuriyetimizin 101 yıllık gururunu geleceğe taşımak ve Atatürk’ün bize miras bıraktığı Cumhuriyet’e sahip çıkmak için azimle çalışıyoruz. Başta Gazi Mustafa Kemal Atatürk olmak üzere, bize Cumhuriyet’i armağan eden kahramanlarımızı saygı, minnet ve rahmetle anıyoruz.
Yaşasın Cumhuriyet!

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Stay ahead of the competition with Konnect Insights' Social Listening! Monitor competitors, identify industry trends, an...
23/10/2024

Stay ahead of the competition with Konnect Insights' Social Listening! Monitor competitors, identify industry trends, and leverage data-driven insights to make informed decisions that set your brand apart.

In a fast-paced digital landscape, being proactive is key. Equip yourself with the right platform to understand the market dynamics and position your brand for success.

Ready to elevate your strategy? Discover the power of Social Listening today!

🤖💬 İşletmenizin yarının dilini konuşmasına fırsat tanıyın! Her zaman aktif, her zaman öğrenen ve her zaman müşterilerini...
22/10/2024

🤖💬 İşletmenizin yarının dilini konuşmasına fırsat tanıyın! Her zaman aktif, her zaman öğrenen ve her zaman müşterilerinizin yanında olan yapay zeka sohbet robotlarımızla müşteri deneyimlerini geliştirin! 🌐🚀
https://ccr.group/chatbot/
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🤖💬 Let your business speak the language of tomorrow! Elevate customer experiences with our smart AI chatbots that are always on, always learning, and always there for your customers! 🌐🚀
https://ccr.group/en/chatbot/

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Unify your customer care and marketing with an all-in-one solution. With Konnect Insights, manage all tickets and analyt...
16/10/2024

Unify your customer care and marketing with an all-in-one solution.

With Konnect Insights, manage all tickets and analytics in one place, ensuring a seamless omni-channel customer experience. Simplify, streamline, and elevate your customer interactions today!

Book a Demo with Konnect Insights Today: https://i.ki.show/2F86F6D9

Bulut tabanlı çağrı merkezleri, kusursuz entegrasyon ve esneklik sunarak, şirketlerin müşteri etkileşim kanallarını daha...
15/10/2024

Bulut tabanlı çağrı merkezleri, kusursuz entegrasyon ve esneklik sunarak, şirketlerin müşteri etkileşim kanallarını daha verimli yönetmesini sağlar. CCR uzmanlığıyla müşteri memnuniyetini artırarak daha iyi iş sonuçları elde edebilirsiniz. https://ccr.group/iletisim/
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Cloud contact centers offer unmatched flexibility and seamless integration, making it easier for businesses to manage multiple customer interaction channels efficiently. With CCR’s expertise, you can achieve better results and enhance customer satisfaction. https://ccr.group/en/contact/

Working with many brands, we’ve observed certain mistakes they make when selecting social listening tools, which they ev...
09/10/2024

Working with many brands, we’ve observed certain mistakes they make when selecting social listening tools, which they eventually have to replace.
👉🏼 Here are 6 common mistakes brands make when choosing social listening tools:

𝟭. Opting for tools with a narrow approach
𝟮. Focusing only on basic platforms
failing to integrate care and marketing teams
𝟰. Overlooking the need to integrate call centers, chatbots, CRMs, or marketing automation
𝟱. Choosing platforms without an app marketplace
𝟲. Sacrificing data coverage and security to save costs

𝗞𝗼𝗻𝗻𝗲𝗰𝘁 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 stands out as a leading 𝙐𝙣𝙞𝙛𝙞𝙚𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢, offering comprehensive social listening capabilities and more. With seamless integration across CRMs, marketing automation, call centers, chatbots, and a robust app marketplace, Konnect Insights ensures that brands remain competitive without compromising data security or coverage.

👉🏼 Looking to elevate your brand’s customer experience? Explore a demo of Konnect Insights today!

Every customer interaction matters! 💬Delivering personalized service is the key to creating lasting connections and fost...
08/10/2024

Every customer interaction matters! 💬
Delivering personalized service is the key to creating lasting connections and fostering loyalty. Personalized Service Solutions help you ensure that each customer receives the attention and care they deserve, with support tailored to their unique needs.

Build stronger relationships that encourage your customers to choose you again and again! 🚀

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Her müşteri etkileşimi önemlidir! 💬
Kişiselleştirilmiş hizmetler, kalıcı ilişkiler kurmanın ve sadakati teşvik etmenin anahtarıdır. Kişiselleştirilmiş Hizmet Çözümleri ile her bir müşterinin hak ettiği ilgi ve özeni görmesini ve benzersiz ihtiyaçlarına göre uyarlanmış şekilde destek almasını sağlayabilirsiniz.

Müşterilerinizi sizi tekrar tekrar seçmeye teşvik eden daha güçlü ilişkiler kurun! 🚀

Dive deep into the conversations across all social media platforms, all from one powerful platform. Gain a comprehensive...
02/10/2024

Dive deep into the conversations across all social media platforms, all from one powerful platform. Gain a comprehensive understanding of what’s being said about your brand in real-time, and turn those insights into actionable strategies.

With Konnect Insights advanced analytics and social listening capabilities, you can track sentiment, identify trends, and respond quickly to customer feedback, helping you stay ahead of the competition and elevate your brand’s reputation.

Address

Bostancı

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00

Telephone

+902165043754

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