02/05/2023
Job Description
Summary of Duties: Administrative Customer Representative at Level One performs general office clerical work, which may include customer service, basic word processing, data entry, filing and organizing and any other related work requested by supervisors.
Distinguishing Features: The incumbents in this classification perform work which varies from routine and repetitive tasks to those requiring some independent judgment. They normally follow an established procedure as illustrated in their initial training; they may also help to train other clerical employees.
Example of Duties:
Does general office clerical work were in some cases independent judgment will be required; these duties are but are not limited to the following:
• Managing the Cash Draw, Requests via WhatsApp, Bookings of Customers at Counter, Payments of (PAC) Private Attention Customer payment management (ensuring that the PAC time is logged for start and end of visit, tallying all prints and cost of service as per time spent)
• Assisting customers with Typing services, Printing, Scanning, Binding, Laminating and Copying documents;
• Assisting customers in person or by telephone, Email or WhatsApp, providing necessary information and/or referring them to superiors if necessary;
• Answering questions and recording requests and complaints, in person, via phone Email or WhatsApp; and
• Creating documents such as Resumes, Quotations and Invoices, Small Contracts and Sales Agreements and checking them for errors.
• Restocking of Refrigerators and Reporting low stock of Drinks, Snacks and Stationery for reordering.
• Housekeeping of the work area which includes but is not limited to the Customer Reception Area and behind the counter.
• Updating order request logs for items e.g. Orders for call cards, online shopping, phone repairs, etc.
• Any other necessary duties as specified by your supervisor.
Requirements
- Computer Literate
- Experienced in Microsoft Office (Word and Excel)
- Customer Service Oriented
- Quick Learner
- 5 Subjects Including Math and English
- 25 years and over
- Secretarial Experience will be an asset.
We exist to assist you personally and professionally achieve your goal.