Uspacy

Uspacy Uspacy is a single digital AI workspace for organizing daily processes of SME's. Communication, collaboration, and CRM. All-in-one.

January turned out to be cold, dark, and long. The kind that makes you crave warmth, light, and for everything to work w...
02/02/2026

January turned out to be cold, dark, and long. The kind that makes you crave warmth, light, and for everything to work without extra effort. We felt that at Uspacy, too — and instead of pausing, we did what we do best. So we’re sharing the January product updates digest — as another way to add a bit of warmth to everyday work.

Real-time task comments are the first step toward a broader direction of making the product truly “come alive,” without requiring a page refresh. Comments in tasks now update dynamically and appear instantly as they’re added — similar to a live conversation rather than a static page. Other Uspacy entities are next.

Task checklists in Conditional Actions allow you to configure their automatic creation, giving this tool even more flexibility.

Custom task fields in Conditional Actions can now be used as triggers or within automation actions, making it possible to build unique business processes that are fully tailored to the specifics of your work.

The ability to add any entity fields to forms is a long-awaited update to the Marketing section! You can now add not only text fields to a form, but also fields of any other type: tags, lists, monetary amounts, dates, numbers, and more.

Preset field values for forms allow you to add hidden fields with predefined values. This is especially useful for automatically tagging pages where a form is embedded, capturing registration events, lead sources, and other parameters that need to be saved without user intervention.

Smart Objects in the mobile app open access to your custom entities. You can now view, edit, and create Smart Object records directly from your smartphone, which is especially important for companies with non-standard business processes.

The CRM filters update in the mobile app is a major improvement for working with data on mobile devices. Their functionality has been expanded: you can now select any entity fields for filtering and use saved filters from the web version. Working with CRM on the go becomes just as powerful as in the office.

We also fixed an issue with opening links in the mobile app. Now, links to Uspacy entities open the mobile app to the relevant page, ensuring smooth navigation between sources.

Most of the January updates are already available — enjoy them, build your company processes, and focus on what really matters.

The New Year is not about a new digit at the end of the date.It’s always about hope. About an inner “we can.” About the ...
01/01/2026

The New Year is not about a new digit at the end of the date.
It’s always about hope. About an inner “we can.” About the decision to keep moving forward, even when the path isn’t easy.

We sincerely congratulate our customers and partners on the New Year!
Today, entrepreneurship is not just about business. It’s about responsibility, resilience, and belief in the future. We wish you both loud and quiet victories this year, bold steps, new ideas, and stronger teams that keep pushing you forward.

May the New Year bring greater clarity in decisions, strength in action, and people by your side with whom you truly want to build. May new ideas, opportunities, and victories emerge — even where things felt difficult just yesterday.

Thank you for walking this path together with us.
Happy New Year! May it be a year of growth, new meaning, and light.

The end of the year is a time for summaries and planning. Still, at Uspacy, we don’t put the product on pause: the team ...
31/12/2025

The end of the year is a time for summaries and planning. Still, at Uspacy, we don’t put the product on pause: the team continues to release updates, polish details, and lay the foundation for a compelling year ahead.

Quick replies for external channels are an effective way to save time when answering common inquiries. Create templates for frequently used responses and apply them with a single click across Facebook, Instagram, WhatsApp, Telegram, Viber, and the website widget.

We fixed an issue with linking multiple external-channel chats to a single lead. The system now correctly handles cases where a customer contacts you through various channels, keeping the entire communication history in one place.

Advanced task filters take flexibility to a whole new level! You can now use a wide range of matching operators: equals, does not equal, is filled, is not filled, contains, does not contain, and more. You can also group fields and define custom logical operators (AND / OR) between them, enabling highly complex and precise task selections.

Task filter updates in the mobile app are an essential step toward feature parity between the mobile and web versions of Uspacy. The mobile app now supports custom fields and saved filters from the browser, enabling you to manage tasks efficiently on the go.

A new filter by custom fields in Products lets you filter items not only by standard parameters but also by any fields you’ve created — handy for specific attributes of your product catalog.

Custom task fields are now available in analytics reports, enabling deeper analysis of team performance based on key parameters.

Support for selecting report currency in analytics is an essential update for global companies and businesses operating with multiple currencies.

Improved migrations from Pipedrive, Bitrix24, Kommo, and AmoCRM represent major work on reliability and speed when switching to Uspacy. Data transfers from these CRM systems are now more stable, faster, and more comprehensive, ensuring a smooth migration with no data loss.

You can now change the mobile app's language directly in its settings, independent of the device’s system language.

And finally, dynamic background colors based on the workspace color theme — an elegant design detail that makes working with Uspacy even more personalized. The background now adapts to your chosen color theme to match your preferences and mood.

Most of December’s updates are already live — enjoy them, build your company’s processes, and stay focused on what truly matters!

Merry Christmas 🎄Thank you to everyone who was with Uspacy this year:to our customers — for your trust,to our partners —...
25/12/2025

Merry Christmas 🎄

Thank you to everyone who was with Uspacy this year:
to our customers — for your trust,
to our partners — for the collaboration,
to our team — for the daily work, resilience, and belief in our shared mission.

May this Christmas bring light, peace, and warmth to your homes.
May there be more humanity, support, and simple joys.
And most importantly — may peace come. For every family, every city, and the whole world.

For the third consecutive year, Uspacy has been included in the “Top 100 Rising Ukrainian Startups” catalog by Techosyst...
11/12/2025

For the third consecutive year, Uspacy has been included in the “Top 100 Rising Ukrainian Startups” catalog by Techosystem and the Ukrainian Startup Fund. This time, 95 industry experts reviewed almost 3,000 product companies and compiled a fresh list of promising teams.

For us, this is a clear sign that our efforts in developing the startup ecosystem in Ukraine are being noticed — and a chance to be seen by even more people 💜

Thank you to the experts who recognize Uspacy as part of Ukraine’s economic future, and to the clients who choose our product every single day!

Three weeks ago, we celebrated 1,000 days since the launch of Uspacy and unveiled radical product changes. Our team has ...
02/12/2025

Three weeks ago, we celebrated 1,000 days since the launch of Uspacy and unveiled radical product changes. Our team has already begun implementing them — but that’s far from everything we released in November.

The new Workspace Home — an AI-powered dashboard — completely reinvents the start of your workday!
Now, when you open Uspacy, you immediately see a summary of everything planned for today: tasks, deals, leads, and activities. The system also displays upcoming events separately and provides smart, non-obvious suggestions to improve your workflow. Everything is designed to keep your focus on what matters most and help you begin the day as productively as possible.

You’ve probably already noticed Uspacy’s updated design. The gradient background, sleek "glass" elements, and numerous thoughtful details revitalize the appearance of your workspace, rendering it more contemporary and fashionable.

The updated mobile app is a key part of Uspacy’s evolution. The new home screen with key actions and the redesigned interface now create a consistent user experience across all devices.

The Requests Log is a powerful tool for administrators and support managers. It now provides a full list of all customer chats, showing who is responsible for each conversation, which channel the customer used, and allows instant access to the chat for quick follow-up.

Custom fields in Task filters now allow you to filter not only by standard parameters but by any fields you’ve created — making task search incredibly flexible.

Analytics using UTM tags are a long-awaited feature for marketers and sales leaders!
You can now generate detailed reports on ad campaign performance using UTM tags coming in with new leads. This gives you a precise understanding of each channel’s effectiveness and helps optimize marketing spend.

Correct calculation of deal and lead totals in Kanban columns when filters are applied ensures that your analytics are accurate. The totals now fully reflect filtered data, giving a clear picture of funnel potential at every stage.

Uploading photos and company logos — a visual enhancement that makes working with CRM more personal and intuitive. Add contact pictures or company logos and navigate your database faster.

Filtering by ID (record number) is especially useful for large databases. You can now select ranges such as “first 1000 contacts” or “the third ten-thousand leads,” which is invaluable for growth analytics or bulk operations.

We also significantly improved CRM export for companies with large datasets. Now, users can export even huge client bases without issues, limits, or failures, ensuring data availability for analysis, backup, or migration.

Most of November’s updates are already live — enjoy them, streamline your company’s processes, and stay focused on what truly matters!

AI stopped being just a “question-answer machine” long ago. Today, Agentic AI is taking the lead — a new evolution in wh...
25/11/2025

AI stopped being just a “question-answer machine” long ago. Today, Agentic AI is taking the lead — a new evolution in which artificial intelligence doesn’t wait for instructions but completes work autonomously.

This approach is changing how teams operate. If earlier we manually launched processes, gathered data, created reports, searched for anomalies, and controlled every tiny step, now these cycles can be handled by a digital colleague. Not a chatbot. Not an assistant. A true colleague — with a plan, a goal, and access to tools.

Agentic AI receives a task and builds its own route: collects the needed information, analyzes it, plans next steps, checks itself, adjusts actions, and reaches the outcome. This is no longer prompting — it’s collaboration at the level of “set the goal, receive the completed work.”

Such agents work with data, tools, communication channels, and business processes. They can update CRM statuses, prepare reports, check conversions, identify bottlenecks, and automatically suggest solutions. And the key is the continuous cycle: action → verification → self-correction.

When such a “digital coworker” appears in a team, not only does speed change, but the entire work structure does as well. Routine steps disappear, and people focus on strategic decisions, creativity, and business growth. And this isn’t a distant future — this paradigm is already becoming the standard for companies working with data, sales, customer processes, and operations.

Agentic AI is the step from a “smart tool” to “autonomous action.”
And those who adopt agents early gain an unfair advantage that shapes the market for years to come.

A few days ago, we introduced the market to Uspacy’s new development concept — along with the updates our users will soo...
13/11/2025

A few days ago, we introduced the market to Uspacy’s new development concept — along with the updates our users will soon experience.

From now on, the priority is focus and concentration on processes, rather than routine operations that distract, consume time, and scatter attention. Almost all existing entities and features remain and will continue to evolve, but we are changing the core interaction scenarios with our product. Uspacy now guides users toward key actions and activities, highlights what’s not immediately obvious, and suggests what should be done in specific situations.

Uspacy also has a new homepage fully aligned with this concept. It greets users based on context and displays the tasks that should be completed first.

A new activities block displays everything related to the workday: missed calls, leads requiring attention, comments on tasks or posts that need a response, and tasks that must be completed today.

Next to it is the essential items block, essentially a schedule containing all key events for today and the upcoming days.

We also highlight significant company dates, including birthdays, work anniversaries, and corporate holidays.

A completely new feature in Uspacy is insights. From now on, AI can identify and surface things that aren’t immediately obvious — for example, pinpointing customer segments, detecting unnecessary stages in the sales pipeline, highlighting lost communication with a promising client, or uncovering a deal that is stuck for unclear reasons.

Equally important, we are fully updating the design of the product interfaces. Uspacy’s look has always been positively received — friendly and intuitive — but we want to remain modern and relevant, so we began refreshing our visual approach.

The notifications block in the upper-right corner has also been redesigned. We’re merging messages from different channels under one button and adding an icon for your work assistant.

We’re also updating the mobile app. Both the main screen and the overall design are changing. Additionally, a button will be available to activate the voice assistant, which can instantly recognize your speech and create a lead or task on the fly.

Of course, these changes cannot be implemented instantly or even within just a few months. This is a long and complex journey that we will go through together with our users and partners.

Today, the Uspacy team celebrates 1,000 days since the launch of our product.In the darkness of blackouts and under the ...
10/11/2025

Today, the Uspacy team celebrates 1,000 days since the launch of our product.

In the darkness of blackouts and under the sound of air raid sirens, we created a new online service — driven by faith in the strength of Ukrainian entrepreneurship.
Over the past 1,000 days, we’ve evolved from the initial version of the product to a robust solution used daily by thousands of companies worldwide. We’ve developed a tool that has become an integral part of business management, transforming everyday work.

Thousands of clients use Uspacy every day — among them are Diia.City, Made in Ukraine, AIN, Optima Hotels & Resorts, Ronald McDonald House Charities Foundation, UnitB, Weblium, Dobrobat, Revisior, Spell, SYNERGY, Flagma, and many other organizations.

But for us, this is only the beginning.

We’ve reimagined how people interact with business tools. We’ve realized that every notification, message, and decision matters. We have come to understand that the foundation of success lies in staying focused on what truly matters.

Today, we introduced the concept of the new Uspacy — a product that plans activities and distributes workloads, guides users toward key actions and priorities, and helps them focus on what’s most important.
From now on, Uspacy evaluates the potential of deals and team members, suggests effective sales strategies, uncovers hidden insights, and identifies weak points in processes. It flexibly adapts to different use cases and acts as an intelligent companion for employees in various roles.

Thank you for staying with us!

Last week, our Dmytro and Spartak took part in the TechChill Kyiv conference, which brought together several hundred Ukr...
06/11/2025

Last week, our Dmytro and Spartak took part in the TechChill Kyiv conference, which brought together several hundred Ukrainian startup entrepreneurs.

TechChill is one of the most renowned European events, held annually in Riga. But this time, the Baltic crew landed in the Ukrainian capital — and it was amazing!

The Uspacy team was selected to participate in TechChill Kyiv and is also automatically qualified for the event in Riga, which will take place at the end of March next year. For us, participating in TechChill is always an opportunity to reconnect with old friends, meet new people, present our product to potential users and investors, and recharge with the energy of achievements in a community of like-minded innovators.

We thank the TechChill team for organizing a fantastic event, supporting Ukraine, and having the courage to stand with us during the war!

In October, nature still holds on to warmth — the last sunny days, soft light, and colors that slowly fade away. But at ...
31/10/2025

In October, nature still holds on to warmth — the last sunny days, soft light, and colors that slowly fade away. But at Uspacy, it’s quite the opposite: we’re heating up, launching new features, and preparing the ground for even more powerful updates. While the world around us slows down, we’re picking up speed. For us, October isn’t about endings — it’s about momentum before big things ahead.

Multi-level cards — a revolutionary navigation upgrade that transforms how you work in Uspacy! You can now open multiple entities on top of each other and switch between them just like browser tabs. It makes working with related data much more productive — no need to close one card to open another and lose context.

Automatic user mentions when replying to comments — a small but super handy improvement! When you respond to someone’s comment, Uspacy automatically mentions the author so they get a notification and never miss your response.

AI-powered comment summaries — your smart assistant for instant context. In tasks and the news feed, you can now generate a concise summary of all discussions with a single click. Instead of reading through dozens of comments, get the essence in seconds.

You can now display custom task fields in table view, making it easier than ever to sort, organize, and manage large sets of tasks tailored to your business specifics.

Automatic phone number recognition in External Channels helps you quickly identify clients. If there’s a match, Uspacy suggests linking the existing contact to the chat. If not, you can instantly create a new lead or contact. Incredibly convenient!

From now on, the 'Read status visibility in External Channels' feature shows whether a client has seen your message in messengers.

This autumn, we’ve also made significant progress with migrations from other products! The Bitrix24 migration wizard has been significantly improved, and we’ve added the ability to import tasks and project data from Trello.

Finally, chat performance in the mobile app has been significantly optimized — a technical upgrade every Uspacy user will feel. Communication is now faster and smoother, improving the overall experience.

Most of October’s updates are already live, and some are being rolled out to client workspaces right now — so enjoy them, streamline your company’s processes, and focus on what truly matters!

Everyone who has ever built a business knows that familiar feeling — when everything happens at once.Clients, sales, the...
14/10/2025

Everyone who has ever built a business knows that familiar feeling — when everything happens at once.
Clients, sales, the team, deadlines, paperwork, finances, meetings, new opportunities… and that constant sense that there’s never quite enough of you.

It’s not a flaw. It’s the nature of entrepreneurship.
Every business begins with energy, intuition, and a desire to make something better than yesterday.
Structure comes later — when growth demands it.

The paradox is that chaos drives progress. It pushes you to find solutions, take risks, learn, and adapt.
But to move forward, it must be transformed into order.
Without that, a business grows not because of its system — but despite it.

That’s why successful companies evolve: from improvisation to process, from anticipation to reaction, from manual effort to automation.
And it’s not about cold bureaucracy — it’s about freeing time and focus for what truly matters: strategy, customers, and people.

At that stage, the right tools appear — built to bring structure to the chaos.
Not to replace the entrepreneur, but to empower them to see more, act smarter, and respond faster.

We believe modern business shouldn’t feel like endless firefighting.
When everything is connected, processes flow, and data informs decisions, chaos becomes a force for growth.

Entrepreneurship will always be a challenge. But taming chaos is absolutely possible.
And that’s what separates those who merely survive from those who grow.

Have you reached the point where chaos in your business is calling for structure? Or are you still in the phase where improvisation is your most trusted ally?

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