12/26/2024
Well, now that ShankMods' absolutely incredible rescue of what is possibly the last Sony KX-45ED1 / PVM-4300 on Earth has made me famous, it's time for the FAQ for all my new customers!
Q: What are your hours?
A: Most Friday and Saturday evenings from 4PM to midnight by appointment only.
Q: Why the limited hours?
A: Andrew's Electronics is a part time enterprise. My main job is at a large cloud infrastructure provider.
Q: Where are you located?
A: I have two locations, one at my house in Abilene and at a friend's place in Chico (~1hr NW of Fort Worth). Call 325-370-4404 for details. The address Yelp keeps putting back has been defunct for nearly a decade.
Q: I don't live in the DFW or Big Country area. Can I ship it in?
A: Yes, but you need to contact me beforehand so I know what to expect and when and so I can ensure that there's room in the repair queue for you. I also need to instruct you on how to pack it so it won't get completely ruined on the way. I have served customers as far away as Sweden!
Q: How many employees do you have?
A: It's just me but sometimes well qualified friends join in on the fun.
Q: Do you specialize in Trinitrons?
A: No, I'm primarily into the audio side of A/V but I have fixed quite a few including my own PVM-1953MD and countless PC monitors.
Q: OK, so you don't specialize in Trinitrons. What IS your specialty? A: I specialize in Japanese audio gear from 1970-2000 with a secondary focus in home microcomputers including the IBM PC and compatibles, 68k Macintosh and the Apple II. I even dabble in SGI.
Q: Can you fix my TV?
A: Probably....if it's worth repair. Most defective LCD TVs are best recycled due to low replacement costs and huge advances in tech, but your high end CRT or Plasma is welcome here.
Q: Can you fix my PC/Stereo/other widget?
A: Probably. Call me so we can discuss your repair needs!
Q: How much will it cost to perform a given task on a given piece of equipment?
A: Due to the large variety of problems that can affect your devices and the even larger variety of such devices, estimates are on a case-by-case basis and require in person diagnostics. Sometimes I can give a very rough estimate over the phone, but that shouldn't be considered a quote and actual repair costs will likely vary once formal diagnostics have been done.
Q:What's your minimum bench fee?
A: $75 which includes diagnostics on most devices and the first 30 minutes of actual repair labor.
Q: What happens if you can't fix it? Am I out $75?
A: NO! If I cannot fix it, I don't charge the diags fee. Andrew's Electronics doesn't operate like the US healthcare system; I won't kick you when you're down like that.
Q: You can fix it but informed me it's a NER (Non Economical Repair). Am I out my $75?
A: NO! If I decline a repair job for any reason or advise the customer against it and you decline before work starts, there is no charge. Most NERs are identifiable on first sight. Basically, if you can replace it for $75 or not much more, it's probably a NER.
Q: You told me it's a NER but I *LIKE* it and I want it fixed anyway. Do I pay the bench fee?
A: Yes, but if its a quick fix, that may very well be your total bill!
Q: You can fix it, but I changed my mind and *I* don't want it fixed anymore. Do I get my diags fee back?
A: Unfortunately, no. I used to refund it in all cases including cancellations but this resulted in widespread abuse of the policy so I had to protect my shop from that. If I think it has useful parts or I can resell it if its fixed, we may be able to make a deal that reduces or eliminates your monetary expense.
Q: How long will it take to fix my equipment?
A: It depends on several factors including availability of parts, shop load (ie, your place in the queue), and the complexity of the repairs you need. Restorations/rebuilds of gear are extremely time consuming and have to be handled at reduced priority to allow the shop to continue to process repairs as well. Most repairs are turned around in 2-6 weeks while most full restorations take several months to clear the queue.
Q: Do you sell new or used equipment?
A: I occasionally have used equipment for sale but equipment sales are not my primary focus.
Q: Do you sell parts?
A: If I have a huge number of something or it can be ordered in, sure, but you might get it faster from Mouser or Digikey. If it's an old discontinued part I need to complete repairs that I otherwise could not, then no, I hoard those like a dragon hoards gold. (I have some STK modules. I don't sell them outside of a repair!)
Q: I have parts inventory. Will you buy it?
A: Possibly! Contact me, let's make a deal.
Q: I have equipment I don't want. Do you buy it?
A: Maybe. It has to be something I can make money on once it's been fixed up to my standards. Contact me.
Q: I have an old computer I want recycled. Do you do this in an environmentally responsible manner?
A: YES! We do it in the best way...we fix up that old computer for vintage video gaming or use it for parts. Anything left over is sent to a licensed recycler.
Q: What payment methods do you accept?
A: Cash or Paypal.