Customer Synergy

10/31/2011

http://www.businessinsider.com/tell-the-truth-where-are-you-most-productive-2011-10

Interesting post today where Steve King at Small Business Labs asks Is The Traditional Office the...

10/20/2011

Is your call center a madhouse of crazed agents who never seem to stay on track with scheduling? Do you find it difficult to schedule every bathroom break, coaching activity and e-mail that will take an agent away from the phones? Have you thought about the potential benefit you could enjoy with the...

10/11/2011

http://www.ucstrategies.com/unified-communications-expert-views/social-media-in-the-contact-center-hype-or-strategy.aspx

Now is the time to determine if the use of social media as a contact center channel is hype or the right strategy for your company.

10/05/2011

http://www.callcentrehelper.com/call-centre-manager-releases-new-book-to-support-call-centre-agents-24048.htm

‘How to Survive (& Thrive) in a Call Centre’ is a solution-filled book designed to improve the careers of call centre agents. The call centre is the

09/14/2011

http://www.deseretnews.com/article/705389820/5-tips-for-developing-a-synergized-family.html

In 2008, the New York Giants were not supposed to win the Super Bowl. The undefeated New England Patriots were considered the favorite. But the wild-card

09/07/2011

http://www.callcentrehelper.com/the-call-center-school-goes-on-tour-23303.htm

The Call Center School in conjunction with Invision Software are holding two half-day workshops on 4th October 2011 in Stirling, Scotland and 5th October

08/25/2011

http://www.bclocalnews.com/business/128085123.html

08/19/2011

http://www.exhibitoronline.com/news/enn-display.asp?counter=10209

Exhibitor News Network - IFES welcomed EXPOCENTRE to its office in Brussels to kick off the joint IFES Annual Meeting to be held on June 13 15, 2012 at EXPOCENTRE Fairgrounds in Moscow, Russia within the framework of the 6...

08/01/2011

http://thenextweb.com/socialmedia/2011/07/27/seek-and-convert-getting-sales-and-marketing-firing-on-all-cylinders/

In today’s B2B market, the alignment of sales and marketing has never been more crucial. The old school approach puts vendors in the solution provider seat, and customers in the ...

07/18/2011

http://www.business2community.com/social-media/the-synergy-between-social-and-seo-044061

I am very grateful to Cyrus Shepard of SEOmoz for doing the work that explains a little better how social media, online social networks, and the real-time Web

07/06/2011

http://www.themonitor.com/news/edinburg-52479-growth-job.html

Edinburg sees job losses, growth from call centers | edinburg, growth, job, losses, call, sees, centers

06/27/2011

http://www.thestar.com/opinion/letters/article/1002659--partnerships-key-to-improving-productivity

Key to productivity is innovation, not invention, Opinion, June 1