Enhancesoft

Enhancesoft Enhancesoft is a diverse team of professionals who are passionate about making happy customers.

New tutorial available! Discover the Audit Log Plugin available for your help desk. You can find this video and other tu...
11/09/2021

New tutorial available! Discover the Audit Log Plugin available for your help desk. You can find this video and other tutorials available on our Youtube channel: https://linktr.ee/osticket

The Audit Log tracks activities of both Agents and Users in your help desk. It’s a great accountability tool now available for help desk administrators. (Think about when tickets went missing that one time . . . now you can verify who was the culprit 🕵️‍♀️)

This plugin has many capabilities that are covered in the tutorial; we also have information about this plugin and more on our documentation website (https://linktr.ee/osticket)

We’ve created a quick, simple guide all about the User Portal of SupportSystem. ⁣⁣This guide was specifically created fo...
10/12/2021

We’ve created a quick, simple guide all about the User Portal of SupportSystem. ⁣
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This guide was specifically created for the end-users (clients) of your help desk. This video is available for you to share with your Users; allowing them to become familiar with the User Portal. It guides them through the steps to create tickets, check the status of their tickets, view the public knowledge base as well as how to register and manage their user account.⁣
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You can find this guide and many other SupportSystem tutorials available on our Youtube channel: https://linktr.ee/osticket

Why send multiple responses to one user when you can combine tickets and send one consolidated reply. Ticket Merge and L...
07/27/2021

Why send multiple responses to one user when you can combine tickets and send one consolidated reply. Ticket Merge and Link allows everyone to be on the same page (and ticket!)

Merging allows you to combine two or more Tickets so that their threads will all be in one Ticket.

Linking allows you to group tickets together without actually manipulating any Tickets; It just gives you a quick way to access Tickets that may be related in some way.

To learn more about ticket Merging and Linking, check out our documentation website at docs.supportsystem.com or send us an email so we can show you first hand!

Automatically snooze overdue tickets with the use of Schedules! Setting up a schedule lets you specify hours of operatio...
07/13/2021

Automatically snooze overdue tickets with the use of Schedules!

Setting up a schedule lets you specify hours of operation for your help desk to calculate the grace period of your Service Level Agreement (SLA) plans. Now, you can rest assured that during after hours, weekends, or holidays, the SLA timer is snoozed for those non-working hours. This ensures tickets are not being marked overdue because no one was in the (virtual) office while the timer was ticking during non-working hours.

You can set a default Schedule for your help desk, Department specific Schedules, even narrow it down to each SLA plan as they can have their own Schedule. You can make as many schedules as necessary for various business hours, vacation hours, holiday hours and more.

To learn more about how to configure Schedules in your help desk, check out our documentation website at docs.supportsystem.com or send us an email so we can connect with you to show you first hand.

SupportSystem Plugins 🔌⁣⁣⁣⁣A recent addition to SupportSystem is the ability to install plugins: ⁣⁣⁣⁣-Audit Plugin⁣⁣⁣⁣-P...
05/24/2021

SupportSystem Plugins 🔌⁣⁣
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A recent addition to SupportSystem is the ability to install plugins: ⁣⁣
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-Audit Plugin⁣⁣
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-Password Policy Plugin ⁣⁣
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-SAML Plugin⁣⁣
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-Two Factor Authentication Plugin⁣⁣
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Scroll through to learn about what these plugins can do.⁣⁣
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Stay tuned for additional plugins in future updates to the software!⁣⁣
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For additional information on these plugins head over to our documentation website at docs.supportsystem.com

Happy holidays from our team to yours! ❤️
12/20/2019

Happy holidays from our team to yours! ❤️

Happy Thanksgiving from the Enhancesofties! ⁣⁣We had our gathering at not one, but two Mexican restaurants🌮
11/28/2019

Happy Thanksgiving from the Enhancesofties! ⁣
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We had our gathering at not one, but two Mexican restaurants🌮

In support of our friends at Ugly Mug Marketing whose hero’s are deployed, we wear RED on Friday to support them and oth...
11/22/2019

In support of our friends at Ugly Mug Marketing whose hero’s are deployed, we wear RED on Friday to support them and other families as they await for a safe return. RED stands for Remember Everyone Deployed and as the holidays approach and you are celebrating your loved ones, keep in mind some families are missing a very important member. 🇺🇸

11/13/2019

There are three ways to ultimate success: The first way is to be kind. The second way is to be kind. The third way is to be kind. -Mr. Rogers⁣
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Practice kindness today and everyday 🤝

Exciting news!! We officially have an osTicket YouTube Channel where we are releasing tutorials, just for you! ⁣⁣You can...
11/13/2019

Exciting news!! We officially have an osTicket YouTube Channel where we are releasing tutorials, just for you! ⁣
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You can find us at https://www.youtube.com/c/osTicket_tutorials
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What tutorials are you interested in seeing in the future? Let us know in the comments!

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Alexandria, LA
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Thursday 8am - 5pm
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