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Vicinity Group

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United States
Anchorage, AK
Vicinity Group

Our mission is to provide exceptional outcomes for our clients, enabling organizations and individuals to lead productive, healthy, and fulfilling lives.

When you need help with a technical issue, are looking to upgrade IT infrastructure, or want to explore new technology options, our team of experts is available to provide support and guidance. We want to be in your Vicinity, which means being close at hand, establishing close-knit partnerships with your organization (and its people), gaining a deeper understanding of your specific challenges and helping everyone win together. We offer expertise, skills, and insight that organizations may not have access to in-house, and provide these as a service to our clients, frequently saving them resources, time, and hassle.

11/02/2026

When you call your IT provider, do you reach a real person who knows your business, or a chatbot and an overseas help desk you were never told about?

Using AI or offshore techs isn't automatically bad. The issue is being charged for local, accountable support and quietly getting something cheaper instead.

A few plain questions clear it up fast: Who answers the phone? Where do they sit? Does AI or an offshore team touch our data? Who's accountable by name if things go wrong at 2 a.m.? An honest provider answers without flinching.

Read more:
https://www.vicinity.team/resources/announcements/is-your-msp-secretly-ai-or-offshore/

10/30/2026

Will AI replace your IT help desk? Short answer: no, but it will change which parts are done by a machine and which stay with a person.

AI is great at sorting tickets, watching for odd logins at 3 a.m., and drafting answers a technician checks first. What it should never do on its own: handle a security incident, make compliance calls, or decide what to do when a server goes down on payroll morning.

The difference comes down to accountability. A chatbot can't be held accountable. A local provider with people in your state can.

https://www.vicinity.team/resources/announcements/will-ai-replace-it-support/

10/28/2026

The waiting room is full and your EHR just froze. Do you call the software vendor or your IT company?

Here's the simple rule: the vendor owns the software itself. Your IT company owns everything the software needs to run, the server, network, workstations, and internet. From the front desk both failures look identical, which is why practices lose 45 minutes bouncing between support lines.

Having one local team that knows your setup means the first call goes to the right place. We also share a downtime plan template you can adapt in an afternoon.

https://www.vicinity.team/resources/announcements/who-fixes-your-ehr-when-its-down/

10/23/2026

Old server, a vendor pushing the cloud, and one nagging question: which one actually costs less over three to five years?

It's trickier than it looks. A server is a big cost up front, then quiet. The cloud looks cheap monthly, then adds up with storage, licensing, and the bandwidth to reach it all day.

We walk business owners in Alaska and Hawaii through this honestly, no predetermined answer. Here's how we compare the two fairly:

https://www.vicinity.team/resources/announcements/on-prem-vs-cloud-cost/

10/22/2026

If your business site runs WordPress or another PHP platform: two critical PHP flaws called PHP2Shell were patched this week, and attacks have started. The problem is in PHP itself, not your site's code, and updates are not automatic on many servers.

Today, ask your host or web agency whether your site is on a fixed PHP release.

Then ask whether your site needs to run code for every visitor. We explain the alternative, and why our own site was never exposed. 🔒

https://www.vicinity.team/resources/announcements/php2shell-and-the-case-for-modernizing-your-website/

10/21/2026

Compliance acronyms blur together until they all feel like the same vague duty to "be secure." But HIPAA, CMMC, FTC Safeguards, and SOC 2 each apply to different businesses and protect different data.

The good news: figuring out which ones reach you mostly comes down to two questions. What data do you handle, and who do you do business with?

We sort them out in plain language, including the one that isn't a law at all.

https://www.vicinity.team/resources/announcements/which-compliance-applies-to-you/

10/19/2026

One quiet fear keeps businesses stuck with an IT provider they've outgrown: what happens to my data and backups if I leave?

The honest answer is that a switch can be handled with no lost data and no gap in protection, as long as a few things are planned deliberately. Your data is yours. The backup system is usually the provider's. And the going-forward protection starts fresh with your new team.

We walk through who owns what and how a careful, overlapping handoff works so you never feel exposed.

https://www.vicinity.team/resources/announcements/data-backups-when-you-switch-msp/

10/16/2026

The monthly IT fee is the number everyone fixates on, and it's the one that rarely tells the whole story.

A real IT budget is five lines, not one: support, licensing, onboarding, project work, and hardware. Miss any of them and you'll get surprised on an invoice, not because anyone hid anything, but because those costs were always going to happen.

We break down each line, plus why hardware costs more in Alaska and Hawaii, right here.

https://www.vicinity.team/resources/announcements/all-in-cost-of-managed-it/

10/14/2026

The scariest part of a managed IT contract usually isn't the monthly price. It's what the contract is vague about.

Watch for a quote that's suspiciously cheap, "unlimited" support with quiet limits, auto-renewal with a long cancellation window, and steep penalties for leaving early. And the one most people miss: who actually owns your data and admin access when the relationship ends.

We'd rather you read the fine print and sign with your eyes open. Here's what to look for before you sign.

https://www.vicinity.team/resources/announcements/managed-it-contract-red-flags/

10/12/2026

"How much should we budget for cybersecurity?" There's no universal number, and anyone who quotes one without asking about your business is guessing or selling.

A better approach: use the 8 to 15 percent of IT spend range as a sanity check, but build your actual figure from the controls you truly need. Then weigh it against what an incident would really cost, including a failed insurance renewal.

We break it down here:
https://www.vicinity.team/resources/announcements/cybersecurity-budget-small-business/

Address

405 West 36th Avenue Suite 107
Anchorage, AK
99503

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

https://www.vicinity.team/

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