06/18/2026
When a machine stops, work orders need to move fast.
For a leading energy company in Texas, field operators needed a simpler way to receive work order requests, report progress, and load daily information into the maintenance process.
Their challenge: urgent work does not leave much room for complex screens, long forms, or paper-based reporting.
The company operates at major scale, supporting a large energy infrastructure and a broad retail fuel network across multiple locations.
At that scale, delayed updates or manual errors can quickly affect visibility, coordination, and continuity across teams.
Inclusion Cloud created a mobile-first solution connected to SAP Plant Maintenance (PM), helping operators:
✅ Receive and update work orders from the field
✅ Report progress while work is happening
✅ Work offline in areas with limited connectivity
✅ Synchronize field data with the daily log
✅ Reduce paper-based reporting and manual loading
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