ExecVision

09/20/2019

Learn how to design an employee engagement program that reduces attrition rates and boosts morale -->

Pizza parties used to be all you needed to boost agent morale. These days, you need an effective strategy for your engagement program. Discover these 7 different methods for increasing motivation and keeping call center agents engaged.

09/19/2019

Late calls. Ghosting prospects. Missing targets. It all can lead to burnout. Here are 7 easy ways to fight it, and tips for managers to help employees through it:

Burnout isn't uncommon, but that doesn't mean you can't do anything about it. Learn how to spot it, help someone through it, and create a healthier workplace.

09/18/2019

Teams that implement a coaching program see a 13% lift in call scores on average. See the research --> Implementing a call scoring program increases performance 13% -- Get the data:

We analyzed more than 1 million calls to identify where you should spend your precious call coaching calories. See the results & learn what to do with low activity reps.

09/17/2019

15 Call Libraries You Need Now -->

Saving and organization your calls into libraries provides an easy way to access a number of themes from skills for specific call phases to personas.

09/16/2019

Professional development is an easy benefit to provide your team that also directly impacts your organization in a positive manner. Explore why your company should offer "Me Time" -->

The modern workforce expects their employer to invest in their development. Organizations that prioritize and encourage learning and development see higher revenue, longer rep tenure, and higher customer satisfaction scores.

09/13/2019

A/B testing provides clear objective results. It’s no longer “I think this email is better than this one.” Its: this email had more clicks than that one. Boom, done.

A/B testing should be a part of any sales development strategy. Ditch “I think this email is better than this one,” for “this email had a higher click-through-rate than that one.”

Use objective measures > subjective ones.
https://www.execvision.io/2018/03/20/ab-testing-outbound-lead-gen/

09/12/2019

A call review + scoring program can be very beneficial for your sales development team. The results? A rep who knows what success looks like and how to achieve it.
https://www.execvision.io/2016/06/02/call-review-scoring-program/

09/10/2019

Understanding customer expectations through call recordings is one of the top ways to inform sales and marketing and prevent negative online reviews. Listen closely to the customer's voice and uncover their needs.
https://www.execvision.io/2016/09/23/customer-voice/

09/09/2019

7 Strategies to Motivate Your Contact Center Agents (Aside from Free Food) -->

Pizza parties used to be all you needed to boost agent morale. These days, you need an effective strategy for your engagement program. Discover these 7 different methods for increasing motivation and keeping call center agents engaged.

09/09/2019

Trust is the oldest, most important, and least understood differentiator in the modern sales process. Not everyone knows how to build a solid foundation in a phone-call. Learn how to earn the trust that will get you that sale.
https://www.execvision.io/2016/01/16/building-trust-at-the-top-of-the-sales-funnel/

09/09/2019

Join us on LinkedIn to stay up to date on the latest developments in Conversation Intelligence --> https://www.linkedin.com/company/execvision/

09/06/2019

Getting burn out isn't uncommon. Here are 7 easy ways to help you get reinvigorated:

Burnout isn't uncommon, but that doesn't mean you can't do anything about it. Learn how to spot it, help someone through it, and create a healthier workplace.