Bent Ear Solutions

Bent Ear Solutions Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Bent Ear Solutions, 1530 Wilson Boulevard, Suite 650, Alexandria, VA.

We work hand-in-hand with our clients to develop innovative solutions to address your complex challenges and help you get the most out of your technology investments.

The worst time for your system to slow down is when everyone logs in at once. KYEM lived through that during COVID. Kent...
06/25/2026

The worst time for your system to slow down is when everyone logs in at once. KYEM lived through that during COVID.

Kentucky Emergency Management coordinates across 120 counties. When COVID hit, concurrent users exceeded what their legacy platform could handle. PPE and resource requests got lost. Records got overwritten. The connector that was supposed to feed data into ArcGIS failed.

They needed something that could hold up under a statewide activation, without bolting on another standalone system.

So they looked at what they already owned.

ArcGIS was already the shared language across Kentucky's agencies. Microsoft 365 already ran their approvals and notifications. During the pandemic, they proved the model worked, moving request intake into Survey123 and routing approvals through Power Automate.

That became KERMIT: a cloud platform built on ArcGIS and shaped around how KYEM actually operates. One operating picture for all 120 counties, the same on a quiet Tuesday as it is during a disaster.

In KYEM's words, Esri built the foundation, and BES helped remodel the house.

If you're not getting what you need from your crisis management system, the fix may already be sitting in the tools you own.

Read the full case study, including how the shift happened and what we're building with KYEM next:
đź”— https://bit.ly/4vyHxxb

Kentucky Emergency Management connected emergency operations across all 120 counties without buying a single new platfor...
06/25/2026

Kentucky Emergency Management connected emergency operations across all 120 counties without buying a single new platform.

When a crisis hits, most teams are still building situational awareness by hand. Separate dashboards, spreadsheets, phone calls, texts, and maps that don't talk to each other. The data exists. Getting it into one place fast enough to act on is the hard part.

On July 8, two practitioners will show how Kentucky closed that gap.
Doug Eades runs the systems behind Kentucky's statewide operations. He'll walk through what a connected operating picture looks like in practice, built on tools the state already owns.

Chris McIntosh, CEO and Co-Founder of Bent Ear Solutions, will demonstrate the true capabilities of the technology you already own and how to get the most out of it.

It's practitioner-led with a live Q&A, so you can ask Doug and Chris how it actually worked.

What you'll leave with:
âś… The blueprint Kentucky used to build a statewide common operating picture from existing systems
âś… The first practical steps to get more out of the technology your EOC already owns
âś… Where agencies lose the most time during an activation, and how to close it

Built for state and local emergency management and public safety leaders, enterprise business continuity managers, and the GIS and IT staff who keep operations running.

đź“… Wednesday, July 8th, 12 to 1 PM ET.
Free, online, and recorded if you can't make it live.

đź”— Limited seats, register today: https://bit.ly/43YtMvx

If your team is still stitching the picture together during an activation, repost this to share with your network.

🎉 We're proud to announce Jamie Jacobs is joining the BES team as Director of Technical Services!Most people who lead te...
06/24/2026

🎉 We're proud to announce Jamie Jacobs is joining the BES team as Director of Technical Services!

Most people who lead technology have never been a paramedic on a special operations team, but Jamie Jacobs has.

She spent two decades on the front lines of emergency response. First as a firefighter and EMT, then as a paramedic leading teams through wildland fire, swiftwater, high-angle, and mass-casualty missions. Then she built the technology that those missions depend on.

From Rocky Top Medical to Esri, she developed GIS applications for emergency medical deployments and supported public safety agencies in turning satellite, aerial, and drone imagery into decisions that protect lives during large-scale disasters.

Today, Jamie Jacobs joins Bent Ear Solutions as Director of Technical Services.

In this role, she will lead our technology vision: Helping clients optimize the technology they already have, turning GIS and real-time data into the situational awareness their decisions depend on.

What makes her right for it is simple. She has lived the missions our clients are responsible for.

"Every solution I've built started with listening to the responder, the dispatcher, or the person who has to live with the system at 3 a.m.," Jamie said. "That's at the core of Bent Ear Solutions, and why I'm proud to join this team."

Welcome to BES, Jamie!

đź”— Read more about Jamie's new role: https://bit.ly/4erkNsU

📢 Bent Ear Solutions is hiring! Our team continues to grow across domains, and we're seeking operational leaders, GIS wi...
06/22/2026

📢 Bent Ear Solutions is hiring! Our team continues to grow across domains, and we're seeking operational leaders, GIS wizards, and OSINT experts to join the team.

We're hiring for four roles right now:
â–¸ Senior Project Manager
â–¸ Senior GIS Manager
â–¸ Senior GIS Analyst
â–¸ OSINT Analyst / Consultant

What ties them together is the kind of person we want in them and the impact they'll have. People who can take complicated, fast-moving information and turn it into something a decision-maker can actually use. These roles will directly support operations and resilience across emergency management, public safety, and critical infrastructure nationwide.

If that sounds like you, then click below or repost to your network.
đź”— Apply today: https://bit.ly/40Z1wYB

Most crisis exercises end the same way: an After-Action Report in the filing cabinet, a clean set of objectives met, and...
06/16/2026

Most crisis exercises end the same way: an After-Action Report in the filing cabinet, a clean set of objectives met, and a leadership team that spent the whole day solving the wrong problem.

That's the argument Jim Featherstone makes in the newest piece of Ground Truth. After three decades running emergency management at the city level, he has watched it happen in room after room.

The issue is a framework mismatch. HSEEP is built to answer one question well: Can the organization perform its expected functions?

That is the right test for operational coordination, multi-agency response, and the EOC floor. But it has migrated up into the C-suite, where it was never designed to operate.

Executives have to ask a different question: what do we do when our expectations no longer apply?

You cannot validate your way to that answer. A scripted scenario with a known correct response and no real consequence pulls a leadership team straight back into tactical questions, and what you get is a polite executive version of an EOC drill.

Ground Truth is a five-part series we're publishing with Jim on the structural problems that emergency management keeps working around.

đź”— Read the latest issue: https://bit.ly/43CD54c

đź”—Check out the Ground Truth series: https://bit.ly/3S9LKsm

We get asked a lot: how does an outage polygon actually get built?It’s not drawn from a utility report. It’s not estimat...
06/16/2026

We get asked a lot: how does an outage polygon actually get built?

It’s not drawn from a utility report. It’s not estimated from outages in a ZIP code. And it’s not a county boundary with a customer count pinned to it.

We built this graphic to show the step-by-step process, from the electrical safety network to data enrichment, down to delivery as an Esri ArcGIS Feature Layer through a REST endpoint.

This is the real science behind every feature currently built into our power outage layer with Ting Insights: street-level outage boundaries, Census-enriched population estimates, critical facility overlays, and a real-time refresh cycle.

If your team works in emergency management, critical infrastructure, or enterprise resilience, and you’ve never seen power outage data at this resolution, it’s worth 15 minutes of your time for a quick demo.

đź”— See the data yourself: https://bit.ly/grid-intelligence

When the grid went dark across Illinois yesterday, with impacts still hitting today, the first question wasn't how many....
06/13/2026

When the grid went dark across Illinois yesterday, with impacts still hitting today, the first question wasn't how many.

It was who.

563 outages and 1.8 million residents without power are where most maps stop. For the people running the response, that's where the real work starts: which hospitals, which fire stations, which neighborhoods, and how fast power is coming back.

Ting Insights detects each outage in under 30 seconds and maps it against the critical facilities and population inside the footprint.

The result is a live view of exactly who's affected, updating as the grid recovers.

Moments ago, that view of Illinois showed:
âś… 4 hospitals & 1 ambulance facility inside the outage footprint
âś… 46 fire stations & 11 cellular towers affected
âś… 162 schools across impacted areas
âś… 39% of affected residents are children or seniors

Resilience starts with awareness. And awareness means more than a number. It means knowing where the first calls need to go.

đź”— Read how we deployed this data during severe winter storm Fern: https://bit.ly/4eeaTJB

📢 We're hiring a Senior GIS Analyst! The work is simple to describe but hard to do well: turn complex spatial data into ...
06/06/2026

📢 We're hiring a Senior GIS Analyst!

The work is simple to describe but hard to do well: turn complex spatial data into a clear picture that decision-makers trust when the stakes are highest.

Here's what comes with it:
đź’» flexibility in the D.C area & Alternate Work Schedule ( )
🏖️ Generous at a top growing U.S. company
đź’ˇ Paid training & advanced learning opportunities

đź”— Apply today or share with your network: bent-ear.com/careers


A threat team can sit on thousands of signals and still miss the one that matters.The data is usually there. The problem...
06/05/2026

A threat team can sit on thousands of signals and still miss the one that matters.

The data is usually there. The problem is that it lives in systems that don't talk to each other, analysts spend the day toggling between tools, and the full picture often comes into focus only after an incident, when it's too late to change the outcome.

We built BES to help close that gap.

Today, we work with federal agencies to create GIS-based tools that identify, analyze, and track hazard and threat events affecting facilities nationwide. Analysts get a live macro view of their operating environment, flagging immediate risks and spotting emerging trends in one place.

We pair that with natural language processing and sentiment analysis that reads threat and risk information at scale, turning thousands of data points into reports that an operator can act on in the moment.

The part that matters most: we built it all into the platforms our clients already use. No new system to learn. No uncomfortable workflow. The right information reaches the right person at the speed this environment demands.

That work is why we're a proud sponsor of the 2026 Joint Threat Assessment Training – East, presented by the Washington D.C.–MidAtlantic, Northeast, and New England chapters of the Association of Threat Assessment Professionals.

đź“Ť Hilton Philadelphia at Penn's Landing
🗓️ Tuesday, June 16 – Thursday, June 18

The agenda takes on the hardest problems in this field: mass attacks, workplace and campus violence, domestic violence, and the protection of public figures, taught by people who work these cases for a living.

If you're in the threat assessment community, this is a must-attend.

We’ve spent months explaining how Ting Insights works.The electrical safety network, powered by 1.3 million sensors. The...
05/30/2026

We’ve spent months explaining how Ting Insights works.

The electrical safety network, powered by 1.3 million sensors. The outage polygons. The Census enrichment. The ArcGIS integration. The five-minute refresh cycle.

But there’s a moment that none of that explains, and it happens in almost every demo we give.

It’s the moment someone sees their own jurisdiction on the map for the first time.

They’re used to viewing outage data at the zip code level, including the county name and customer count. They’ve seen that view for years.

Then we show them the same event as an outage polygon, drawn from Ting Insights power outage data, overlaid on their infrastructure layers. They can see which neighborhoods are dark. Which hospitals are inside the boundary. Which evacuation routes cross the impacted area. How many people are estimated to be affected based on Census block-group data.

And the reaction is almost always the same:

“Why didn’t we have this before?”

That’s not a sales pitch. It’s a genuine question. And the answer is that until recently, independent grid intelligence at this resolution didn’t exist.
Now it does.

If your team manages outage response, infrastructure resilience, or emergency operations — and you want to see what your data could look like, we’ll show you.

No slide deck. Just the live feed, on your geography.

đź”— Start the conversation: https://bit.ly/4j7K4sT

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1530 Wilson Boulevard, Suite 650
Alexandria, VA
22209

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