Cleod9 Voice

05/27/2026

The FCC is currently reviewing proposed regulations that could significantly impact companies using offshore customer service and contact center operations.

The proposal includes stricter rules around:
• Offshore call center disclosure requirements
• Handling of sensitive customer data
• Language proficiency standards
• Restrictions involving foreign adversary nations
• Support involving sensitive information may be restricted to US based contact centers

Whether these rules ultimately pass or not, one thing is becoming clear: customers increasingly value responsiveness, accountability, security, and US based human support.

At Cleod9 Voice, our support and customer service teams are 100% onshore and local. No outsourced overseas call queues. No bouncing between departments across time zones.

When you call us, you’re talking to people right here in Texas who understand your business, answer the phone, and solve problems quickly.

In a world moving toward automation and offshore support, we still believe local service matters.

04/16/2026

Searching content, attendees, & more across Calls, Texts, Chats, & Videoconferences. Now available in the Cleod9 X-Bees platform.

Book a time for a quick demo: https://zurl.co/jjysk

04/08/2026

It's that time of year BNI Team. Get your RSVP'S in now!

Business isn't always just business. Sometimes it's crawfish, ping pong, and good people. 🦞🏓🎯At Cleod9 Voice, we believe strong business relationships are...

02/12/2026

Healthcare communication isn’t just IT… it’s risk management.

The communication platform we deploy at Cleod9 Voice is supported by a provider operating as a HIPAA Business Associate and aligned with the Privacy, Security, and Breach Notification Rules.

An independent compliance review evaluated access controls, monitoring, risk management, and security safeguards — and no exceptions to HIPAA requirements were identified.

Why this matters to a medical practice:

• Protects patient communications
• Secures ePHI with administrative, physical, and technical safeguards
• Documents incident response and access management
• Supports ongoing security monitoring and review

Your phones and messaging system are part of your compliance posture whether you intended them to be or not.

If your practice is still using consumer texting, legacy VoIP, or a chatbot not designed for healthcare — you may have a hidden HIPAA exposure.

Secure communication is now clinical infrastructure.

02/04/2026

🧠🤖 AI is smart.
👥 But ignoring a customer who's asking for a human? That's just bad business.

When AI bots don't hand off to a human during a critical moment, the attached screenshot happens - frustrated customers, missed opportunities, canceled contracts.

At Cleod9, our AI Voice & Chat solutions know when to step back and let a human take over.

Whether it’s a cancellation request, a sensitive escalation, or just a simple “Can I speak to someone?”, our bots get it. They escalate before the customer walks away.

✨ The result? Fewer lost deals. Happier customers.
Your brand, protected.

🗣️ AI + Human = Customer Service that Converts.

👉 Want to stop losing leads to chatbots with no off-switch?

Let’s talk.
-Rocks

08/20/2025

"Technology, when leveraged properly, is the great equalizer—it allows small businesses to scale, compete, and win." – Mark Cuban

At Cleod9 Voice, we believe communication is the cornerstone of that competitive edge.

When small businesses have access to AI-powered communication tools that were once only available to enterprise companies, they don't just level the playing field—they can dominate it.

Our platform puts Fortune 500-level business communication capabilities in the hands of growing businesses, helping them:
✅ Streamline customer interactions
✅ Automate routine communications
✅ Scale personalized outreach
✅ Compete with confidence

Because when technology meets smart communication strategy, small businesses don't just survive—they thrive.

08/13/2025

Tip of the Day

07/24/2025

Business isn't always just business. Sometimes it's crawfish, ping pong, and good people. 🦞🏓🎯

At Cleod9 Voice, we believe strong business relationships are built on more than good comm's—they’re built on connection. That’s why we recently opened up the Cleod9 Cantina for a good old-fashioned Crawfish Boil to celebrate our amazing partners, clients, and friends.

We shared stories, played a few rounds of ping pong and darts, and most importantly, had a blast doing it.

Big thanks to everyone who joined us. Here's to keeping things human in the world of telecom!

📍 Hosted at our Cleod9 Voice HQ
📹 Watch the 50-second recap video below!

06/24/2025

🏁Start your engines, Arlington!🏁
We’re beyond excited that Grand Prix Arlington IndyCar is coming to Arlington in March 2026! As a local business rooted right here in Arlington, TX, we’re thrilled to see our city take the national spotlight in such a big way.

This is more than just a race—it’s a major win for our community and our economy. Check out the official promo video and feel the adrenaline! 🎥👇
🔗https://zurl.co/bDMPD

At Cleod9 Voice, we’re proud to support and celebrate the city we call home. Let’s rev up some excitement and show the world what Arlington’s made of!

*Disclaimer: Sadly, Cleod9 Voice does not (yet) have its own IndyCar team. But if we did, it’d definitely have great call quality at 220 mph. 😉*

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06/05/2025

Agentic AI isn’t just hype—it’s here, and Cleod9 Voice powered by Wildix is proving it with the first fully embedded agentic AI layer in UCaaS. Purpose-built to act autonomously, adapt in real time, and maintain full context across channels, this release marks a major shift from assistive to truly agentic automation. Excited to see how this transforms service ops at scale.


https://zurl.co/Zv9uu

UCaaS provider offers real-time, codeless automation with shared memory, native privacy controls and ‘proven’ return on investment, live across more than 1,000 environments.