10/11/2024
To merge walking and appointments into a seamless queue management system, OnlineToken can introduce a hybrid model that allows users to both walk in and book appointments in a single, integrated queue.
This system would prioritize based on real-time availability and appointment schedules, enabling a smooth flow of both types of customers. The interface would notify walk-in users of their estimated wait time, while also allowing those with appointments to adjust timing as needed. This model ensures everyone is served efficiently, whether they’ve scheduled or are on the go.