04/17/2026
Most multifamily teams don’t realize how much revenue is lost to something that feels completely normal: response time.
This chart makes it clear. Respond within five minutes and conversion rates are around 28%. Wait 90 minutes, and that number is cut in half. By four hours, you’re down to roughly 8%.
Nothing else changed. Just the delay.
That’s what makes this so easy to miss. It doesn’t feel like a broken process—it feels like a busy day. But renters aren’t waiting. They’re moving on to the first property that responds.
So what looks like a lead problem is often just a speed problem hiding in plain sight.
We broke down what that delay is actually costing portfolios—and how top operators are fixing it in our latest blog: https://bit.ly/4cxmpPs