07/31/2026
I share a guide teaching my customers how to leave our platform safely whenever they want:
Step 1: On-prem deployment so the software outlives my company.
Step 2: Open data formats so migration is always on the table.
Step 3: APIs so their engineers can build what we don't.
Why, you may be asking?
The incentive is cleaner than it looks: A customer who feels trapped is just churn with a delay timer.
The customers who chose us with clear eyes are the ones who scale with us, extend us, and tell other people.
But there's a bigger reason:
Software for hardware engineering stagnated for two decades, partly because buying was terrifying. Nobody switched, so nobody had to improve.
Making it genuinely safe to try new tools, architecturally safe, not pinky-promise safe, is how the whole category gets better.
That's a world I'd rather build in.
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I'm Serge Kadjo, founder of ProductFlo.io.
I am building the coordination layer that helps design and build physical hardware products 100x faster. I've spent 10+ years building hardware, from consumer robotics to medical wearables, and I write about the intersection of AI and hardware engineering.