MSPGrowthLabs

MSPGrowthLabs Sales and Marketing solutions designed for MSPs and IT companies looking to increase revenues, create more leads, and lower attrition.

Stop Wasting Money on Generic IT Marketing: Why '5 Cybersecurity Tips' Isn't Growing Your MRR. MSPs, let's have an hones...
12/10/2025

Stop Wasting Money on Generic IT Marketing: Why '5 Cybersecurity Tips' Isn't Growing Your MRR.

MSPs, let's have an honest conversation about your marketing spend.
We see the content you’re pushing: the bland, recycled, often vendor-supplied templates promising "5 Ways to Back Up Your Data" or "Top Security Habits." While these tips aren't wrong, they are fundamentally ineffective at driving serious revenue.

Here is the brutal truth: That generic content is NOT growing your Monthly Recurring Revenue (MRR). In fact, it's costing you qualified leads.
Why Your Current Marketing is Failing to Convert

Noise Pollution, Not Thought Leadership: Your target Small to Mid-sized Business (SMB) client is bombarded by generic IT advice. When your content sounds exactly like the five other MSPs in their city, your message is instantly filed under "Junk." You need to be the signal, not just more static.

The Authority Vacuum: Generic content establishes you as a generalist who can Google basic information. It fails to convey the unique, specialized expertise you bring. A prospect looking for a strategic partner needs to see evidence of deep industry knowledge, not universal platitudes. Where is the differentiation?

Undermining Your Value Proposition: You are not a repair shop; you are a strategic business enabler protecting critical operations. Yet, your marketing positions you as a commodity. When you focus on basic tips, you invite price shopping. When you focus on mitigating industry-specific risk, you become irreplaceable.

The MRR Driver: Embracing the Niche

To secure premium contracts and truly stand out, you must ditch the cookie-cutter approach and develop a niche-focused, problem-centric message.

This means shifting your focus from what you do (manage IT) to who you serve (specific vertical) and how you solve their biggest, most expensive problems.

Generic Approach - Niche Focused Approach (The MRR Driver)

Topic: "How to Prevent Phishing Attacks - "Topic: "The Financial Impact of Email Compromise on Regional Construction Firms"

Focus: Universal IT concept - Focus: Specific, quantifiable risk for a defined vertical

Outcome: Basic lead download, low intent - Outcome: Creates urgency, positions you as a vertical expert, generates high-intent conversation

We specialize exclusively in sales and marketing consulting for MSPs. Our mission is to help you cut through the noise by building highly unique, compelling, and revenue-driven messaging that targets your ideal client’s specific compliance, security, or operational pain points.

If your marketing looks like everyone else’s, you will be treated like everyone else—a replaceable commodity. It's time to market like the strategic partner you truly are.

Actionable Question for MSP Owners:
What is the single most generic, over-recycled piece of marketing you see constantly flooding the MSP channel? Name it in the comments! Let's expose the noise together.

The December 1st Cyber-Shockwave: Why the Day After the Holiday Weekend is the Riskiest Time for Your ClientsThe Thanksg...
12/01/2025

The December 1st Cyber-Shockwave: Why the Day After the Holiday Weekend is the Riskiest Time for Your Clients

The Thanksgiving holiday hangover isn't just about fatigue—it's about elevated security risk. For MSPs, the first full work day back (often December 1st, or the Monday after) is statistically one of the most vulnerable periods for your clients.

This isn't theory; it's a predictable human-factor weakness that cybercriminals exploit.

🧠 The Human Firewall is Weakened
The core of the problem is human psychology and behavior:

The Inbox Avalanche: Employees return to hundreds, if not thousands, of unread emails. The primary goal becomes achieving Inbox Zero as fast as possible. This overwhelming pressure causes them to scan, not scrutinize.

Cognitive Distraction: They are mentally processing the holiday, adjusting to the routine, and rushing to meet deadlines. Attention is split, leading to a critical drop in Phishing Vigilance.

Urgency as an Attack Vector: Threat actors know this. They capitalize on the perceived urgency of the backlog by sending highly sophisticated emails posing as:

"Urgently review this overdue invoice."

"Your package delivery was missed—click here to reschedule."

"HR: Mandatory benefit update—click now before the deadline."

The result? A tired, distracted employee is far more likely to click a malicious link or open an infected attachment.

🛡️ Three Critical Actions for MSPs to Take Before the Next Holiday
As a trusted MSP partner, your job is to automate and educate against this risk. Don't wait for the incident—prepare now.

Strategy Pillar Recommended Action for Your Client Base Key Technology/Service

Proactive Defense Ensure email security has robust attachment sandboxing and advanced URL rewriting to neutralize threats before they reach the inbox. Advanced Email Filtering, Threat Intelligence Feeds

Employee Readiness Deploy a mandatory, hyper-focused "Welcome Back" security awareness training module the morning of the return day. Focus on recognizing urgency tactics. Targeted Phishing Simulations, Micro-training Videos

Incident Response Increase endpoint detection and response (EDR) sensitivity and monitoring capacity for the first 72 hours back. Prioritize alerts from users who return early. 24/7/365 SOC Monitoring, EDR/MDR Services

This vulnerability is systemic, not accidental. It's why MSPs must move beyond basic filtering and become strategic consultants on the human element of security.

👉 Are you communicating this critical, predictable risk to your clients, or waiting for them to learn about it the hard way?

We specialize in helping MSPs clearly define and package their advanced security offerings so your clients understand the value of proactive defense against predictable threats like the post-holiday surge.

The Era of Reactive IT is Dead: Your MSP Needs to Master Cyber Risk Management (CRM).The market has crossed the tipping ...
11/20/2025

The Era of Reactive IT is Dead: Your MSP Needs to Master Cyber Risk Management (CRM).

The market has crossed the tipping point. Your clients—SMBs and mid-market companies—no longer see IT as a cost center or a luxury; they see IT, specifically security, as their primary business risk.

For MSP owners: This is the biggest, most profitable pivot you will ever make. But it requires moving beyond selling products and learning to sell measurable business outcomes.

The Three Irrefutable Shifts Driving MSP Profitability:
1. The Compliance and Insurance Mandate
It's no longer enough to offer a basic security stack. Cyber insurance carriers and industry regulations (HIPAA, CMMC, GDPR) are now demanding proof of continuous risk management.

The Opportunity: MSPs must position themselves as the necessary partner for Compliance Readiness and Cyber Resilience. This mandates selling high-margin services like:

vCISO-as-a-Service: Strategic consulting and ongoing risk assessment (high-touch, high-value).

Automated Compliance Tooling: Offering continuous monitoring and evidence collection for audit-ready reporting.

2. The Margin Crisis vs. The Security Premium
The legacy MSP model (labor-heavy, break-fix, low-margin RMM/PSA) is under extreme pressure. Security, however, offers insulation.

The Solution: The highest margins come from SaaS-driven, unified security platforms (MDR/XDR). MSPs must pivot from selling hours of labor to selling predictable monthly licensing and automation.

Focus on Efficiency: AI and automation cut down on manual alert fatigue and triage time, which is the main expense in a security practice. By reducing operational overhead, you drastically increase gross margin (up to 30%+ is achievable).

Sell Outcome, Not Tool: Stop selling EDR. Start selling "99% Faster Threat Detection and Response." This language sells value to the CEO/CFO.

3. Shifting the Conversation from Cost to Risk Mitigation
The moment you mention a firewall, the client thinks "overhead." When you mention their business continuity following a successful ransomware attack, the conversation shifts to strategic necessity.

Our Playbook: At MSP Growth Labs, we train MSPs to use Risk-Based Selling:

Lead with Assessment: Offer a framework-based security assessment (e.g., CIS Controls) to quantify the client's risk score and uncover urgent gaps. This provides an unbiased reality check.

Highlight Business Impact: Frame every security service in terms of Revenue Protection, Operational Uptime, and Customer Trust. (Example: "This BCDR solution guarantees your staff is back online in 4 hours, protecting your $5,000/hour revenue stream.")

Bundle and Tier: Package your security offerings into clear tiers (e.g., Bronze/Silver/Gold) that map directly to escalating levels of risk tolerance and compliance needs.

Ready to stop chasing low-margin clients and start dominating the high-value Cyber Risk space?

➡️ We transform your sales message and operational strategy for security success. Book your Growth Lab Strategy Session today: https://www.mspgrowthlabs.com/contact-us

Stop Checking Boxes: How Strategic QBRs Can Unlock 30% or More in MSP Monthly Recurring Revenue (MRR) 💰           For ye...
10/22/2025

Stop Checking Boxes: How Strategic QBRs Can Unlock 30% or More in MSP Monthly Recurring Revenue (MRR) 💰


For years, the Quarterly Business Review (QBR) has been the cornerstone of the Managed Service Provider (MSP) client relationship. Unfortunately, for most MSPs, it remains a passive exercise—a necessary reporting function where a technician shows a client how well the systems didn't fail.

This approach is costing your business serious money.

A QBR should be the single most powerful sales engine in your company. When executed correctly, a QBR transforms from a technical chore into a strategic consultation that deepens client trust, justifies your value, and generates predictable Monthly Recurring Revenue (MRR) growth through strategic upsells.

Here is the strategic framework for turning your QBRs into MRR Growth Machines.

1. Pivot from Uptime to Risk and Resilience

The moment your QBR begins with ticket reports and server temperatures, you lose the C-Suite's attention. High-level business owners and executives care about one thing: business continuity. Your goal is to reframe the conversation around their greatest fear.

The Actionable Strategy: The Risk Scorecard

Stop using vague language like "best practices." Instead, quantify your client's exposure using a simple, visual scorecard.

The Diagnostic Hook: Open the meeting by presenting a Cybersecurity Risk Score (e.g., 65/100) or a Compliance Gap Assessment. This creates immediate, quantifiable urgency. The lower the score, the higher the risk, and the clearer the need for action.
Identify the Gap: Point out a specific high-impact risk—e.g., "Since the last review, we've seen a 40% increase in sophisticated ransomware attempts targeting businesses in your sector, and we project your current security stack will fail to prevent 70% of new attacks."
The Upsell as Mitigation: Immediately present your recommended service (MFA, advanced EDR, security training) as the direct, non-negotiable step required to mitigate that risk and move their score to a safe zone (e.g., 90/100). This shifts the perception of the service from an optional cost to a mandatory business investment
2. Master the Financial Conversation: ROI and Cost of Inaction

Technicians sell features; consultants sell financial outcomes. Your ability to articulate value in dollars and cents is the difference between an approved proposal and a client pushing back on price.

The Actionable Strategy: The Financial Anchor

Every upsell needs to be anchored to a clear financial justification.

Quantify the Value: Do not simply quote the cost of a new service (e.g., "$1,500 per month"). Instead, frame the discussion as a return on investment (ROI) by highlighting the Cost of Inaction. Use credible, third-party data.
Example: "The average cost of downtime for an SMB is $5,600 per minute. By investing in this high-speed Business Continuity and Disaster Recovery (BCDR) solution for $300 per month, we reduce your expected recovery time from 48 hours to 4 hours, effectively insuring against a potential $300,000 loss."
Leverage Compliance and Insurance: With cyber-insurance carriers tightening requirements, use external demands to do the selling for you. If a new service is required to maintain their policy, the decision is no longer about technology—it’s about insurability and liability. Highlight these requirements to remove price resistance.
Show Incremental Investment: If the price is a hurdle, show the client their total IT spend as a percentage of revenue and compare it to their industry benchmark. This proves they are receiving expert service at a competitive rate, justifying the incremental investment for a critical upgrade.

3. Standardize and Document the Sales Playbook

Your QBR success shouldn't rely on the charisma of a single vCIO. The process must be repeatable, scalable, and focused on predictable outcomes.

The Actionable Strategy: The Structured Template

Create a universal QBR template that forces the sales conversation.

Segment I: The Review (Look Back): Keep this short. 10% of the meeting time. Highlight positive metrics (fast resolution times) and tie them to the value of your existing service—not to technical details.
Segment II: The Strategy (The Sell): This is the core. 70% of the meeting time.
Present the Risk Scorecard and key industry trends.
Present 1-3 highly targeted Recommendations (the upsells), justifying each with the financial anchor (Cost of Inaction/ROI).
Review the Technology Roadmap: Show how these new services fit into their next 12-24 months of planned IT maturity.
Segment III: Next Steps (The Close): End with a clear Call-to-Action (CTA). Never conclude with "Think it over."
Strong CTA Example: "To mitigate the identified high-priority risk, we need to move forward with the EDR implementation. I've sent the proposal for e-signature, and our team is ready to schedule the deployment next Tuesday."

By moving the QBR away from mere reporting and toward strategic consultancy and quantifiable risk mitigation, you not only secure higher MRR but also solidify your position as an indispensable business partner, making your client relationships far more sticky and resilient against competitors.

Beyond Buzzwords: How MSPs Can Leverage AI to Revolutionize Sales & Personalize Marketing               In today's hyper...
09/24/2025

Beyond Buzzwords: How MSPs Can Leverage AI to Revolutionize Sales & Personalize Marketing



In today's hyper-competitive landscape, Managed Service Providers (MSPs) are constantly seeking innovative ways to stand out, attract ideal clients, and drive sustainable growth. While "AI" might seem like a distant future concept, it's rapidly becoming a practical, powerful tool for MSPs to significantly streamline their sales processes and deliver truly personalized marketing outreach.

It's no longer just about having great technical services; it's about how effectively you communicate that value and connect with your audience. Here's how AI can transform your sales and marketing game:

1. AI-Powered Lead Qualification & Prioritization: Focus on What Matters
Stop chasing every lead and start pursuing the right leads. AI tools can analyze vast amounts of data – website visits, engagement with past content, industry trends, company size, and even technographic data – to:

Score Leads Automatically: Assign a numerical value to leads based on their likelihood to convert, helping your sales team focus their energy on the warmest prospects.

Identify Ideal Customer Profiles (ICPs): Learn what characteristics define your most profitable clients and flag new leads that match these criteria.

Predict Churn Risk: For existing clients, AI can analyze usage patterns and sentiment to proactively identify those at risk of leaving, allowing you to intervene before it's too late.

The Benefit: Increased sales efficiency, higher conversion rates, and a more strategic use of your sales team's valuable time.

2. Hyper-Personalized Content Generation & Outreach: Speak Directly to Your Audience
Generic marketing messages rarely cut through the noise. AI allows MSPs to create incredibly relevant and timely communications:

Dynamic Email Campaigns: Generate personalized email subject lines, body content, and call-to-actions based on individual prospect behavior, industry, and expressed pain points.

Tailored Social Media Content: Craft posts and ads that resonate with specific segments of your audience, addressing their unique challenges related to IT security, cloud migration, data backup, etc.

Automated Content Summarization & Creation: Use AI to quickly generate blog post outlines, summarise complex whitepapers, or even draft initial versions of marketing copy, freeing up your team for strategic oversight.

The Benefit: Enhanced engagement, stronger brand affinity, and marketing messages that truly convert.

3. Intelligent Sales Automation & Nurturing: Never Drop the Ball
AI isn't about replacing human interaction; it's about making it more effective.

Automated Follow-ups: Beyond simple autoresponders, AI-driven tools can send smart, context-aware follow-up emails and messages at optimal times, ensuring leads are consistently nurtured without manual effort.

Chatbot Integration: Deploy AI-powered chatbots on your website to answer common questions, qualify visitors, and even schedule initial consultations 24/7, providing instant support and capturing leads even outside business hours.

CRM Augmentation: AI can update CRM records, identify cross-sell/upsell opportunities within existing accounts, and provide sales reps with real-time insights during client interactions.

The Benefit: Consistent lead nurturing, improved customer experience, and increased sales velocity.

4. Predictive Analytics for Strategic Planning: See Around Corners
Go beyond reactive decision-making. AI can offer a crystal ball for your business:

Sales Forecasting: Accurately predict future sales performance, allowing for better resource allocation and financial planning.

Service Demand Prediction: Anticipate future service needs based on client growth patterns, technology trends, and industry shifts, enabling you to staff up or skill up proactively.

Market Opportunity Identification: AI can analyze vast datasets to spot emerging trends or untapped market segments where your MSP can gain a competitive advantage.

The Benefit: Smarter business decisions, reduced risk, and a clear roadmap for growth.

The Future is Now:
Implementing AI doesn't require a massive overhaul; it's about strategic adoption of tools that integrate with your existing processes. For MSPs, this means dedicating more human expertise to complex problem-solving and relationship building, while AI handles the repetitive, data-intensive tasks.

Are you ready to stop guessing and start leveraging the power of AI to elevate your MSP's sales and marketing efforts? Let's discuss how your company can harness these innovations to unlock unprecedented growth.

The "AI Hype" is over. The "AI Reality" is here.           Part 1: The Internal Shift - Making Your MSP More EfficientAI...
09/18/2025

The "AI Hype" is over. The "AI Reality" is here.


Part 1: The Internal Shift - Making Your MSP More Efficient
AI is a force multiplier. For MSPs, the first and most impactful place to use it is to improve your own business operations. This isn't about replacing people; it's about freeing up your most skilled technicians to focus on complex, high-value tasks.

Automated Ticketing & Triage: Imagine a ticket coming in from a client. An AI system can instantly read the ticket, identify the issue ("password reset," "server down," "new user setup"), and automatically route it to the right technician or even a pre-built automated workflow. This eliminates manual sorting, ensures tickets get to the right person, and drastically reduces resolution times for common issues.

Predictive Maintenance: AI-powered monitoring tools can analyze data from your clients' systems (servers, network devices, endpoints) and predict potential failures before they happen. For example, an AI might detect unusual CPU usage patterns on a server and alert your team, allowing you to perform a preventative reboot or patch update before the client even experiences an outage. This moves your MSP from a reactive "break-fix" model to a proactive, "fix-it-before-it-breaks" model.

Knowledge Management: AI can turn your entire knowledge base into a powerful resource. It can analyze past tickets and solutions, making it easy for technicians to find the right fix for a new problem. This reduces the time spent on research, ensures consistent solutions, and makes new team members productive much faster.

Part 2: The External Shift - Offering Enhanced Services to Clients
Beyond improving your internal processes, AI is creating entirely new service lines that your MSP can offer. This is how you differentiate yourself from the competition and increase your value proposition.

AI-Powered Cybersecurity: AI is essential for a modern security stack. It can analyze network traffic and user behavior in real-time, detecting anomalies that a human would miss. An AI system can automatically flag a user account that suddenly starts accessing unusual files or sending a high volume of emails, indicating a potential compromise. This provides a level of protection and speed of response that traditional security tools can't match.

AI-Driven Business Intelligence: Your MSP sits on a goldmine of client data. With the right AI tools, you can turn this data into actionable insights for your clients. For example, you can use AI to analyze a client's network usage, identify bottlenecks, and recommend a network upgrade. This not only improves their operations but also positions your MSP as a strategic partner, not just a service provider.

Custom AI Solution Consulting: Many clients want to use AI for their own business operations but don't know where to start. Your MSP can become their trusted guide. You can offer services to help them choose the right AI tools, integrate them into their existing systems, and provide ongoing management and support.

The Takeaway
The AI revolution for MSPs isn't coming—it's already here. The MSPs that are investing in AI right now, both to improve their internal operations and to enhance their client offerings, are the ones who will lead the market and build a sustainable, profitable future.

What are the first steps you're taking to make AI a reality in your business?

Do you feel it is important to have an escalator clause in a contract?       In the fast-paced world of tech, where merg...
07/29/2025

Do you feel it is important to have an escalator clause in a contract?


In the fast-paced world of tech, where mergers and acquisitions (M&A), talent acquisition, and even securing crucial intellectual property (IP) can be fiercely competitive, understanding tools like the escalation clause are essential. The underlying principles of an escalation clause can be adapted to various tech-related contracts. Whether it's the right move for your specific deal hinges on the unique circumstances and the parties at the negotiating table. It can be a powerful lever in competitive scenarios, but it also carries potential risks that demand careful evaluation.
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When an Escalation Clause Can Be a Strategic Advantage in Tech
Navigating Hyper-Competitive Tech Landscapes
Think about a hot startup acquisition, a bidding war for a top-tier data scientist or vying for exclusive rights to a groundbreaking patent. In these "seller's markets," where multiple suitors are common, an escalation clause can make your offer stand out. It essentially allows your proposed compensation, acquisition price, or licensing fee to automatically increase by a predetermined increment if a competitor submits a higher offer, up to a set maximum. This proactive strategy can help you secure the target without getting bogged down in a protracted bidding war, which can exhaust resources and delay crucial progress.
Projecting Seriousness and Commitment
Including an escalation clause signal to the other party that you're not just exploring options; you're serious about closing the deal and are prepared to pay a competitive price. In a tech landscape where rapid innovation and market dominance are key, demonstrating this level of commitment can make your proposal far more attractive, especially when facing multiple interested parties. It shows you're willing to go the extra mile to acquire the talent, technology, or company you need.
Streamlining Complex Negotiations
An escalation clause can help streamline the often-complex negotiation process in tech deals. Instead of enduring multiple rounds of counter-offers, the clause dictates how your offer will adjust to competing bids. This can lead to a quicker resolution, benefiting both sides—the buyer eager to secure the asset or talent, and the seller looking for an efficient close. In tech, where timing can be everything, this efficiency is invaluable.
Establishing a Financial Boundary
Crucially, an escalation clause allows you to set a clear maximum limit on what you're willing to pay or offer. This cap serves as a vital safeguard, preventing you from getting caught up in a competitive frenzy and potentially overpaying for an acquisition, a key hire, or critical IP. You define your financial ceiling upfront, ensuring you maintain fiscal discipline while pursuing high-value targets.
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Potential Drawbacks and Considerations in Tech Deals
No Guarantee of Success in a Dynamic Market
While an escalation clause can significantly improve your position, it's not a guaranteed path to securing the deal. A competitor might submit an offer that is exceptionally strong on other non-monetary terms (e.g., strategic synergies, cultural fit, or faster integration), or the seller might simply prefer another offer for reasons beyond just the price. In tech, unique value propositions often outweigh pure monetary considerations.
Risk of Misinterpretation in Technical Contracts
The specifics of escalation clauses can sometimes lead to confusion or misinterpretation, especially when integrated into complex tech contracts involving IP, equity, or performance-based incentives. If the terms aren't meticulously drafted and clearly understood by all legal and business teams involved, it can result in disputes, delays, or even a complete breakdown of the transaction.
Reluctance from Sellers or Talent
Not all companies, founders, or top-tier talent are comfortable with or fully understand the intricacies of escalation clauses. Some may prefer straightforward, all-in offers and might decline a proposal with an escalation clause, even if it could ultimately yield a higher return, simply due to perceived complexity or a desire for predictability.
Potential for an Unintended Outcome
In certain niche tech markets or specific negotiation dynamics, an escalation clause might not be the most effective strategy and could even harm your position. For example, if you're the only serious bidder, an escalation clause might inadvertently prompt the other party to push for a higher price than they initially anticipated, even without genuine competition.
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Securing Your Company's Future: The Strategic Power of an Escalation Clause
An escalation clause within your contracts isn't just a protective measure; it's a proactive strategy that directly contributes to your company's future growth and stability. In today's dynamic economic landscape, where costs from vendors can shift unexpectedly and broader market conditions can change on a dime, having a mechanism for a potential increase by a set percentage allows your business to absorb these fluctuations without eroding your bottom line.
A significant, often overlooked, benefit of this clause is its ability to help you keep your own employees happy and fairly compensated. Consider a scenario where you're committed to giving your team annual raises, a crucial practice for employee retention and morale. If, however, you're locked into a five-year client contract with static pricing, you'll find yourself progressively eating into your company's profits with each passing year. This kind of financial squeeze can become incredibly difficult to sustain, potentially forcing tough decisions that impact your workforce. An escalation clause helps bridge this gap, ensuring that as your operational costs (including salaries) naturally increase, your revenue streams have the flexibility to adjust accordingly.
It's vital to communicate the purpose of this clause clearly and transparently to your clients. Emphasize that an escalation clause doesn't mean your prices will arbitrarily go up every year. Instead, position it as a safeguard for your company and its employees against unforeseen market changes. This fosters understanding and trust, showing clients that you're building a sustainable business that can continue to provide high-quality service long-term, without being crippled by external economic pressures.
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Ultimately, integrating an escalation clause into a tech contract is a nuanced decision. It's paramount to make this choice in close consultation with legal counsel and business development professionals who understand the intricacies of tech deals. They can meticulously assess current market dynamics, analyze the specific target or talent, and advise on the most effective strategy to achieve your objectives while mitigating potential risks.
Considering the unique aspects of your current deal, do you think an escalation clause could align with your strategic goals?

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