Wards Professional Center LLC

01/29/2021

Wards Professional Center is hiring immediately for Inbound Customer Service & Software Tech Support.

Pay is $14-$15/hr

Start Date 2/22/2021

Must have computer or laptop!!!

This position is INDEPENDENT CONTRACTOR NOT W2 EMPLOYEE!

If interested please send a message to get started on the hiring process.

01/29/2021

Position: Inbound Customer Service & Software Tech Support

Start Date: 02/22/2021

Training: 02/22/2021- 03/16/2021

Course Fee: FREE

Background check: Must Pass

Payrate: $14/hr UP TO $15.00/hr

Qualify for $300 incentive

Flexible Shifts: Sunday - Saturday 8:00 a.m. – 12:00 a.m. ET

Hiring Full Time (40+ hours) & Part-Time (20 - 25 hours)

*Weekend requirements: 4 hours required on Sat, Sun, or a combination of both. 3 hours required on Mondays.

Available Training Times:
Monday – Friday
9:00 a.m. – 1:00 p.m. ET
10:00 a.m. – 2:00 p.m. ET
1:30 p.m. – 5:30 p.m. ET
4:00 p.m. – 8:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET

Hours of Operations & Duration:
01/01/21 – 04/30/21
Sunday - Saturday
8:00 a.m. – 12:00 a.m. ET

Short-term contract

1099 Independent Contractors only

Must have own computer & meet equipment requirements
Logitech C170 We**am (PROVIDED)
• Web around Banner Round Ocean Blue (PROVIDED)

Agents must also have:
• Noise Cancelling Headset
• i5 (or equivalent), i7 recommended
• Win 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred
• Current OS patches (last 15 days)
• Anti-malware solution with current definitions (15 days)
• Active firewall
• Global Protect 5.0.2

12/02/2020

Position: Tax Support & Tech Support

Start Date: 12/14/2020

Instructor-LED-12/14/2020 - 12/31/2020

Paid Training: 01/04/2021 – 01/08/2021

*NO Class on 12/25, 12/31 & 1/1

Course Fee: $4.99

Background check: Must Pass

Payrate: $12/hr (Full & Part-time)

Flexible Shifts: Monday - Friday
(5 hours) required on Fridays

Training Hours Available (Monday - Friday)
9:00 a.m. – 1:00 p.m. ET
2:00 p.m. – 6:00 p.m. ET

Operation Hours:
Monday – Friday
9:00 a.m. – 8:00 p.m. ET

ALL YEAR ROUND OPPORTUNITY
1099 Independent Contractors only

Must have own computer & meet equipment requirements
• A USB headset with phone quality audio will be required, examples include:
• Logitech h390 USB headset & Plantronics
• Model C320
• I5 Processor (or AMD equivalent) required (i7 processor preferred)
• 4GB memory required, 8GB memory preferred
• Windows 8.1 64-bit or Windows 10 64-bit

08/22/2020

Position: Inbound Sales & Customer Service

Start Date: 9/21/2020

Instructor-LED-9/21/2020 - 10/1/2020

Paid Training: 10/2/2020 - 10/15/2020

Course Fee: $49.99

Background check: $9.99 *must pass*

Payrate: $13/hr (Full-time) $10.50 (Part-time)

Flexible Shifts: Monday - Sunday

(5 hours) required on a Saturday or Sunday or a combination of both.

Training Hours Available (Monday - Friday)
8:00 a.m. – 11:00 a.m. ET
10:00 a.m. - 1:00 p.m. ET
1:00 p.m. - 4:00 p.m. ET
3:00 p.m. – 6:00 p.m. ET
6:00 p.m. – 9:00 p.m. ET
8:00 p.m. – 11:00 p.m. ET

ALL YEAR ROUND OPPORTUNITY

1099 Independent Contractors only
Must have own computer & meet equipment requirements

04/10/2020

Position: Inbound Customer Service Chat

Start Date: 4/20/2020

Training: 4/20/2020 - 4/23/2020

Course Fee: $9.99

Background check: $9.99 *must pass*

Payrate: $8/hr

Flexible Shifts: Monday - Sunday

ALL YEAR ROUND OPPORTUNITY

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
• This is a chat support program where agents will take 3 concurrent chats while assisting customers.
• Agents will answer, manage, and document inbound customer contacts to initiate, verify, change or cancel orders, and other general inquiries regarding the Client’s product and services
• Represent company brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, and personalizing the experience.
• Demonstrate a customer obsessed attitude and do whatever is needed to ensure total customer resolution.
*There is a full course cost reimbursement program*

03/21/2020

Fun Facts: Under the Arise platform some training is not paid for it could range from 3 days to 2 and half weeks unpaid training. After the Phase I of unpaid training you will be in Phase II of paid training. This is done to secure no one time is getting wasted. This time frame also depends on the client you select to service. So make sure you find out this information before selecting a client to work for!

Have a blessed Saturday everyone!!!!!

03/18/2020

We are still hiring! More of our clients are needing more agents to work from home due to the COVID-19 pandemic.
Must provide your own equipment and have a quiet work space! Please inquire within.
Wards Professional Center LLC is based off the Arise platform!
Course fee ranging from $9.99 to $49 (One-time fee)
Start date ranging from 3/31 to 4/13

Total legitimate business 1099 independent contractors position only.

01/08/2020

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01/08/2020

Position: Inbound Support & Mediation Program

Start Date: 3/2/2020

Training: 3/2/2020 - 4/30/2020

Course Fee: $149.00

Background check: $9.99 *must pass*

Payrate: $12/hr UP TO $16.00/hr with incentives

Flexible Shifts: Monday - Sunday 7:00am - 11:00pm EST
*Weekend requirements: 15 hours required on Sat, Sun or a combination of both.

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
• Handle inbound calls and messages from guests and hosts with issues relating to
activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly platform support to the worldwide vacation rental community and properly resolve guest and host challenges as needed by phone and/or
messaging
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages

*There is a full course cost reimbursement program*

01/08/2020

Position: Customer Service

Start Date: 2/24/2020

Training: 2/24/2020 - 4/30/2020

Course Fee: $39.99

Background check: $9.99 *must pass*
Must pass a drug test!

Payrate: $10/hr

Flexible Shifts: Sunday - Saturday 7:00am - 12:00am EST
*Weekend requirements: 5 hours required on Sat, Sun or a combination of both.

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
- Serve on the front lines of the guest and Travel Agent partners
experience
- Interact with guests and Travel Agent partners via phone; focusing on
questions related to cruises, destinations, ship amenities, and
many other pre-cruise related items
- Provide consistent, high-quality support to all guests and Travel Agent
partners
- Research, navigate and locate answers to guests and Travel Agent
partners questions and concerns
- Leverage cruise’s website, internal web-based knowledge service,
system tools, and other resources to independently respond to
inquiries
- Document all calls, detailed resolution, and follow-up to actions

*There is a full course cost reimbursement program*

01/08/2020

Position: Inbound Customer Service & Software Tech Support

Start Date: 2/3/2020

Training: 2/3/2020 - 2/21/2020

Course Fee: FREE

Background check: $9.99 *must pass*

Payrate: $12/hr UP TO $13/hr with incentives UP TO $250

Flexible Shifts: Sunday - Saturday 6:00am - 2:00am EST
*Weekend requirements: 5 hours required on Sat, Sun or a combination of both.

1099 Independent Contractors only
Must have own computer & meet equipment requirements

Job description:
• Inbound phone and video customer
service/technical support. Handle technical support
questions via phone, with video capability.
• Research, analyze and determine an appropriate
course of action for customers.
• Interact with customers via phone focusing on
software navigation questions as well as assisting
the customer with locating prior years’ returns and
amendments.
• Serve as an ambassador for the Intuit brand; take a
caring and empathetic approach to customer
interactions and/or escalation to a higher level of
expertise.
• Document all issues, resolution and follow up
action.

*There is a full course cost reimbursement program*