06/10/2026
Kind of a long winded post today...
Devon and I spent a combined 7 hours getting a pair of WiFi garage doors working today. It’s not that we don’t know how, we have this exact model ourselves. Connecting to routers we have hundreds of. At the end of the day we had a customer who had garage door openers that did not work and that needed fixed. Around 6pm tonight it was finally fixed.
We get many calls “The Internet is not working!” and not just our Internet customers. 90% of the time those problems are inside the home or business.
This is where I am proud of the customer service level we provide above anyone else. We built every single inch of this network ourselves. Installed almost every single customer together. When you call we know you have a Sony TV in the living room that can’t keep time, and so do your folks… we know exactly where Tommy’s xbox is in the house and he likes to stack the games on top of the antenna blocking the WiFi signal. Thousands of devices connecting to the Internet every minute hundreds of times a day.
I know to some it’s an odd concept we don’t measure our business on the number of customers we have but the relationship we have with each and every one of you. We understand when problems do come up and we will invest 7 agonizing hours solving a simple problem so we can solve it again with someone else who is stuck… and not just say “Internet is fine, call someone else.”
Thank you everyone who trusts us to be their connectivity partner. We know you have choices and we could have gone the “go millions in debt route” to be a gigantic company who does not have meaningful relationships with their customers and just keeps rasing prices to pay for it. That’s not us. Not today and not tomorrow.
Don’t think a technology or price is better than NISHNANET. Just ask and we will be happy to discuss what we do differently and if it’s not working how we can help. It’s not always “The Internet” sometimes it’s something simple, sometimes it takes 7 hours to figure out.
We never upsell more than you need and we have never raised prices on customers who signed up directly with us. The price you paid in 2018 is the same price you pay in 2026 and hopefully 2030 for that matter. No contracts, no extra “gotchas” just honest local service.
Thank you Devon, Brycen and Chris for everything you do for our friends.
– Scott
PS: About those TV's that can't keep time. Totally breaks Netflix. Little trick of the trade for ya there. I think about 5 of our customers own these luckily Sony finally fixed the software. :)
