TTEC Digital

TTEC Digital We bring humanity to business. Learn more at ttecdigital.com.

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.

05/29/2026

"Asking employees, agent assist tools, or self-service bots to literally 'talk like a caveman' to reduce costs is not realistic, and it would hurt the customer experience. The real lesson is that CX leaders can no longer afford to treat AI consumption as a black box, because unchecked usage quietly erodes value and can put entire initiatives at risk."

Ryan Boyer, our Solutions Architect, AWS Practice, covered three places to look right now to quickly surface waste and pressure test your consumption strategy in our newsletter (complete with "The Office" references): https://ttecd.co/3RTXNtz

We’ve been recognized with Amazon Web Services Financial Services Competency designation! Read more here: https://ttecd....
05/26/2026

We’ve been recognized with Amazon Web Services Financial Services Competency designation! Read more here: https://ttecd.co/4f8yMEL

“The AWS Financial Services Competency underscores our commitment to helping financial institutions innovate with confidence while meeting the highest standards for security, compliance, and customer experience. By combining deep financial services expertise with AWS cloud and AI powered solutions, we enable our clients to deliver more intelligent, personalized experiences that build trust and long-term customer value.” – Will Treacy, our Vice President of Global Sales

On Memorial Day, we’d like to honor the brave men and women who made the ultimate sacrifice in service to our country. T...
05/25/2026

On Memorial Day, we’d like to honor the brave men and women who made the ultimate sacrifice in service to our country. Today serves as a reminder of the sacrifice and strength they’ve given on our behalf – may we never forget their bravery.

Moving AI from pilot to production is tough. That’s why we at TTEC Digital are proud to join the new Salesforce Forward ...
05/20/2026

Moving AI from pilot to production is tough. That’s why we at TTEC Digital are proud to join the new Salesforce Forward Deployed Engineering Partner Network! While many orgs are experimenting with AI, scaling past isolated pilots remains a massive hurdle due to complex data structures, compliance, and security challenges. As part of this exclusive elite network, we're leveraging specialized training and deep engineering standards to help clients turn their agentic vision into secure, production-grade reality and empowering businesses to successfully scale Salesforce Agentforce. Learn more in the press release: https://ttecd.co/49TRjRt

In this article from CRM Magazine / DestinationCRM, Robert Wakefield-Carl, our Senior Director of Innovation Architects,...
05/11/2026

In this article from CRM Magazine / DestinationCRM, Robert Wakefield-Carl, our Senior Director of Innovation Architects, explores how the payment card industry is moving away from voice-based data collection toward secure tokenization, especially in light of new standards.

Learn how to maintain seamless, secure customer experience: https://ttecd.co/4d57hul

For CX leaders, the message in Alfredo Rizzo and Larry Mead's latest CMSWire webinar was clear: AI adoption is no longer...
05/06/2026

For CX leaders, the message in Alfredo Rizzo and Larry Mead's latest CMSWire webinar was clear: AI adoption is no longer just a technology procurement decision. It is an architectural and operational one. The orgs that move forward successfully are not waiting for certainty. They’re building flexible foundations that allow them to learn, adapt, and compound value as AI continues to evolve. Read the recap here: https://ttecd.co/42TVhWo

Day 2 at ServiceNow ! In partnership with ServiceNow, we connect contact center operations with the rest of your org an...
05/06/2026

Day 2 at ServiceNow !

In partnership with ServiceNow, we connect contact center operations with the rest of your org and optimize and automate back- and mid-office operations to create frictionless customer experiences. Our deep expertise in contact center technology sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences. Together, we’re closing the loop in creating frictionless end-to-end customer experiences.

Visit the team at , booth 2601 to learn more!

At TTEC Digital, we help you: -Clear backlog fast -Optimize + govern your platform -Accelerate AI adoption -Scale with m...
05/05/2026

At TTEC Digital, we help you:
-Clear backlog fast
-Optimize + govern your platform
-Accelerate AI adoption
-Scale with managed support
See it all in action at ServiceNow in our booth 2601 with Craig Coen, Robin Chadwick, Kelley Jacob, and Kyle Krubeck!

Seven-time-award-winning marketing team? Check! ☑️🏆The TTEC Digital Marketing team has won a total of seven(!) Hermes Cr...
04/30/2026

Seven-time-award-winning marketing team? Check! ☑️🏆
The TTEC Digital Marketing team has won a total of seven(!) Hermes Creative Awards by the Association of Marketing & Communications Professionals.

These prestigious wins speak to the excellence and strategy behind their craft in the creative discipline, and we’re thrilled to celebrate the following:

•Platinum winner: AI is calling – Writing and Content Development – Carolyn Turney, Alejandra Gaitán, and Alfredo Rizzo (SME)

•Platinum winner: TTEC Digital LinkedIn Engagement – Social Media and Creative Content – Keara Klose, supported by Charlie Schrier, Nick Daniels, Jamie Pitts, Kristin Walters, Carolyn Turney, Ellen Kane, Kat Giesar, Greta Schliesman, and Alejandra Gaitán

•Platinum winner: TTEC Digital LinkedIn Profile – Social Media and Creative Content – Keara Klose, supported by Charlie Schrier, Nick Daniels, Jamie Pitts, Kristin Walters, Carolyn Turney, Ellen Kane, Kat Giesar, Greta Schliesman, and Alejandra Gaitán

•Platinum winner: TTEC Digital Social Media Presence – Social Media and Creative Content – Keara Klose, supported by Charlie Schrier, Nick Daniels, Jamie Pitts, Kristin Walters, Carolyn Turney, Ellen Kane, Kat Giesar, Greta Schliesman, and Alejandra Gaitán

•Gold winner: Build Our Brand Toolkit – Public Relations & Communications – Beth Ingebretson

•Gold winner: The CX Trends Campaign – Strategic & Integrated Campaigns – Ellen Kane, Carolyn Turney, and Nick Daniels in collaboration with the TTEC Digital & TTEC team

•Gold winner: Tough CX Questions? Your data has the answers | CX Data Insights – Video Production – Greta Schliesman and Kat Giesar

Join us in congratulating our team in the comments! 🌟

A lot of brands have successfully started to integrate AI into their CX workflows. But orgs who push the boundaries of A...
04/29/2026

A lot of brands have successfully started to integrate AI into their CX workflows. But orgs who push the boundaries of AI will be at the top of the leaderboard, and that was made clear at Google Cloud Next 2026!

Our sessions focused on how our proprietary AI Gateway and Google's GECX are solving high-stakes challenges for government and defense agencies in PubSec. Mark Eichten and Kelley Jacob presented on "Seamless Self-Service with Google AI,” which showcased an AI agent autonomously validating citizen pothole reports, processing photos, and generating real-time service requests to help government workload. Stephen Parowski and Mark Eichten also presented a session called, "AI-Driven Personnel Support: The Path to Agentic CX," where we highlighted a Vertex AI agent designed to parse dense military manuals and promotion requirements, providing quick career guidance to mission specialists. And to top it all off, Jason King was officially recognized as a 2025 All-Star! 🌟

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