09/12/2023
Summary:
A recent Salesforce survey of around 4,000 consumers from the US, UK, Australia, and India found that about half have tried large language models (LLMs) like ChatGPT, and a third of those use them daily. However, there's a generational divide with Gen Z and millennials constituting 65% of users. Despite its early popularity, ChatGPT experienced a 10% drop in traffic between May and June. A significant portion of respondents expressed concerns about AI's security, its impact on their daily lives, and companies achieving customer service goals with AI. Notably, 63% said they'd use AI more if it was safer or more secure, and about half demanded more transparency from tech companies. Gen Z especially seems to favor AI, possibly due to ChatGPT being popular as a college essay writing tool.
NGX Point of View:
The findings from the Salesforce survey highlight the incredible potential and pe*******on of AI-driven tools like ChatGPT. Even with concerns and drops in traffic, a considerable portion of users engages with these tools daily, pointing to their utility and relevance. Younger generations, especially Gen Z and millennials, are leading the adoption, signaling a promising future for AI as these generations become the dominant consumer base. The varied use cases - from shopping recommendations to career planning - suggest that AI has the versatility to integrate into numerous aspects of daily life, offering both convenience and value. As tech companies address concerns around security and transparency, the adoption and trust in AI are likely to grow even further.
The companyโs survey found that people are using chatbots to not only draft emails but get shopping recommendations.