04/13/2023
Nowadays fidelity is not a matter of offering points embedded in a loyal customer card. It is all about comfort of course, but the extra point is given by technology. People expect as always that the place they will be staying is at least at the same level of the places where they actually live. Technology does not escape from that paradigm. But if you really want to make a guest experience in a hotel to be a repeatable wish, you must give the guest the possibility to feel their room as it would be the space where they always want to be. Having access to an endless possibility of amenities, as room service, express check in and check out, but also full control of the room. Cellphone lock opening, curtains, lightning, sound, TV, and also some custom made configuration that gives the guest the feel of total control with one click, is going to be the hotel that will gain more loyalty towards their brand, and also mouth to mouth advertisement has a huge impact on this kind of cutting-edge techno hotels. Everybody will speak about it, and every body will come to see it.
