BigBox Host

09/29/2024

Dear Valued Clients,

As you are aware, our services were down along with many of your services hosted with us for more than 42 hours. This outage had occurred due to Hurricane Helene storm hitting the NC region. Our data center facility was impacted with carrier connectivity because of a power outage within the region.

We ensured that the data center and all your services and servers remained operational during this time. Our backup diesel generators were running as needed. The high-efficiency UPS systems were also functioning as expected to provide stability during any power fluctuations. We wanted to clarify that the facility DID NOT lose power at any point during the storm. The data center's power lines are connected to emergency services, so power for the entire facility was restored as soon as the emergency grids were fixed yesterday.

However, the external infrastructure surrounding the data center has been significantly impacted by the hurricane. This includes widespread power outages and severe damage to carrier networks, which has affected connectivity. Despite our multiple entry points, the external carriers’ infrastructure had not been fully restored.

Currently, all the services and carrier connectivity are restored. All services should be operational now. We request you to check and ensure that all your services running with us are back up and running. If you are still having any connectivity issues, then open a support ticket or write us on [email protected].

We thank you for showing trust in us, and we highly appreciate your patience in this hard time. We are happy to have such valuable clients with us. We once again apologize for this situation and thank you for your support during this hard time.

Sincerely,
BigBox Support Team

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09/28/2024

Dear Valued Customer,

We regret to inform you that due to a severe storm impacting the region, our North Carolina data center has experienced a loss of connectivity.Our team is working closely with our partners and our carrier providers to restore services as quickly as possible.

We are actively collaborating with our partners to resolve the ongoing situation as swiftly as possible. Our carrier partners are in communication with the power companies, performing repairs and will provide updates at the earliest opportunity. We are closely monitoring the situation and will continue to share periodic updates.

We understand the inconvenience this may cause, and we deeply appreciate your patience and understanding during this time. Please be assured that we are doing everything in our power to minimize the disruption, and we will continue to provide updates as the situation develops.

Thank you for your continued trust in our services. We value your business and will keep you informed of any progress.

If you are looking to get continuous updates on the situation, please connect us over Skype id "bigboxhost" or email us over [email protected].

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11/23/2020

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01/07/2020

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10/30/2019

We experienced an issue during a UPS Maintenance that caused issues with some client services. We are seeing connectivity restore for most clients. However, we are still experiencing issues with If you are still experiencing issues with our billing and support systems. In the meantime, while we work to resolve the issue, if you are still experiencing issues please chat with us using url: http://m.me/bigboxhost

At BigBox we're dedicated to providing our customers with the most reliable service in the industry.

04/04/2019

Special offer - 2xE5-2630v2 - 32GB RAM - 2x3TB HDD + 120GB SSD FREE - 256 IPv4 - $275/mo - (Only 1 Left)

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11/14/2018

We are performing a maintenance to upgrade aspects of our network. It has been determined that some of the services will be affected within 00:01 and 06:00 EST on 14th and 15th Nov. 2018

10/10/2018

Maintenance Window: Wednesday, October 10, 2018
Start Time: 00:01 EDT
End Time: 05:00 EDT

Services Affected: Network Connectivity
Location(s): Lenoir, North Carolina
Expected Impact: up to 30 minutes interruption in network connectivity
Details: Please be advised that the BigBox network engineering team will be performing upgrades to its carrier infrastructure to increase the performance of the current network. During the maintenance window, you may experience an interruption in network connectivity lasting up to 30 minutes.

If your contact information is incorrect or has recently changed or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

BigBox's support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: [email protected]

07/02/2018

Indian Dedicated servers now available to order: Dual E5-2430 v2, E3-1230 v6, E3-1270 v6, Dual E5-2690v4, Silver 4110 and many more configurations available. Contact Sales for more details.

02/06/2018

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01/23/2018

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