Lifesize

08/05/2021

Can AI really help in contact centers? See how these new implementations of AI can make contact experiences streamlined, and some concerns to look out for.

https://lfsz.vc/3Cb9DDb

A survey reveals that most of the contact center workforce believes AI is a fixture in the industry. Here is a discussion of the benefits and limitations of its technology, and suggestions for how best to integrate it into the contact center.

08/04/2021

Do you know the difference between audio & video conferencing? It's okay if the answer is no, with so many applications, buzzwords, & terminology it can get confusing. Check out how audio or video, or both, can help your business connect easier.

Not all meetings require video. Learn the difference between audio and video conferencing to determine which is right for your meeting needs.

07/26/2021

Keeping your contact center evolving is essential in curating the best customer experience and presents the opportunity for elite innovation. Learn how you can keep your contact centers competitive in the developing digital era.

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Programmability allows companies not just to thrive within their industries but to reach new levels of innovation around customer engagement.

07/23/2021

AI applications are becoming more common in the workplace. See how artificial intelligence will be integrated into mainstream work environments and what that might mean for the future.

Click here!: https://lfsz.vc/36SWnoB

Recent research shows that artificial intelligence has gone mainstream. Organizations that have yet to invest risk getting left behind.

07/22/2021

Have you heard? Zoom's acquisition of Five9 has caused many to speculate what this could mean for video and contact center applications. Check out our article where we weigh in on how this will further challenge, change, and connect the industry.

With the announcement of Zoom’s acquisition of Five9, there has been quite a buzz in the industry about video and contact center applications. Industry experts have weighed in highlighting the benefits to customers. Among the benefits, better ways for businesses to connect and interact with each o...

07/20/2021

AI has been a futuristic goal for decades and now, its soon to help companies merge their platforms easier and more efficiently. Take a deeper dive into these new innovations in the article below.

https://lfsz.vc/3evhIbB

'We as humans were not built to go and look through 1.5 million lines of code and understand what business functions are buried in there.'

07/19/2021

'M' is for Monday, just like 'M' is for empathy. Learn how the idea of empathy is centering future AI models within the contact center, and how customers are better served as a result.

Click here: https://lfsz.vc/3eAFbs1

07/16/2021

We've all experienced a difficult call and it's not always easy to diffuse the tension. But never to fear, here are some ace's to keep up your sleeve for the next time you find yourself in the same heated situation.

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When the temperature heats up on a call, it pays to know some tricks to not match the intensity of the caller. De-escalation requires centering yourself emotionally, even moment to moment in the call. Here is how one contact center manager and trainer managed it.

07/14/2021

Pre-pandemic, AI capabilities were conveniences rather than tools. Now Post COVID, virtual assistants have taken a larger role in the work landscape.

Here's how: https://lfsz.vc/36vnWEj

Learn why virtual assistant tools are getting a new look from companies bringing employees back into the office.

07/14/2021

Contact centers are at the core of providing exceptional customer service. Hear from some of the best in the industry and their advice on how to foster an environment of community success.

Find out more:https://lfsz.vc/3kdqCyr

Each month, we feature a member of ICMI’s Strategic Advisory Board. This month, Scott Schleisman of Bright Horizons shares good advice on how to advance your career by taking care of others. He also shares the importance of flexibility in a dynamic environment.

07/12/2021

Want to learn how to roll out a seamless experience for agents as they navigate the new hybrid reality? Join our webinar on July 14th to discover the 5 Cloud Contact Center Best Practices for 2021. Register today! https://lfsz.vc/3Az2Gvb

Personalized customer service and experience are more important than ever. With today’s hybrid work environment, that means the agent experience will also have to change and adapt. When choosing your contact center solution, you need to keep your agents top of mind. So how does your business lay ...

07/09/2021

Can you tell a good story? Spinning a great narrative is truly a talent, one that can extend to the contact center. See how storytelling creates better connections in customer experiences.

https://lfsz.vc/3yAjaRJ

An intrinsic part of being human is the ability to tell stories, and managers shouldn’t set aside this aspect of communication when coaching about nuts and bolts issues. Instead, storytelling can be an integral part of helping frontline team members understand the “why” of what is being asked ...