11/15/2021
We are looking for a Bilingual French/English Customer Service Representative specializing in e-commerce brands. This is a remote customer support position, and the benefits include full medical, dental, vision, life, and 401k. The hourly rate is $14 USD/HR and we are aiming to fill this role within the next 2 weeks. After 9-months of employment, you will be eligible for a merit increase based on metrics and performance!
About wrrk:
We believe customers should not only love a particular brand, but also the customer service behind it! A chief priority of ours is to provide exceptional support that is truly incomparable. In doing so, we drive results, achieve metrics, and earn our reputation as a top-tier support team for e-commerce brands!
About this role:
As a member of our team, you will collaborate with other team members to provide dependable and empathetic support that represents our values and those espoused by our clients. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals. As you support end users and navigate various operating systems and software, we support you!
What we can expect from you:
Excellent verbal and written communication skills with strong attention to detail and grammar
Strong data entry/typing skills
Confidence and proven ability to provide customer support via email and chat platforms
Good judgment and decision-making in accordance with policies and procedures
Well-rounded technology capability and reliable internet connection to ensure all systems, both hardware and software, are functioning properly
Access to a dedicated, quiet workspace
What you can expect from us:
A positive and progressive organizational culture built on valuing and empowering all employees
Team Leads and Managers that support and help cultivate your individual career interests
An open space to offer and implement new ideas to improve operational processes
Opportunities to learn e-commerce skills that can be used in an entrepreneurial capacity
Flexibility that comes from working remotely
Paid training
Set schedules – 40 hours/week with flexible shifts available
Career advancement opportunities (we strive to hire internally first!)
Medical, vision and dental benefits for full-time employees
401K
W2 Employment
*To be considered for the position, you must apply here:
https://www.wrrk.com/i/apply/french_bilingual/