CallShaper

05/02/2025

Happy Work Anniversary to Bruce! Thank you for all that you do for CallShaper!

04/28/2025

Say goodbye to long hold times and hello to happy customers! 📞 Offering call-backs is a simple yet powerful way to improve satisfaction, reduce agent stress, and enhance efficiency. It’s a win-win for everyone involved.

If you have questions, email [email protected].

No matter how streamlined your call center process is—from intuitive IVRs to real-time wait updates and pre-call information collection—there’s one thing that can still frustrate customers: waiting on hold. In fact, for many customers, the experience of being stuck on hold is enough to oversha...

04/25/2025

Struggling to reach your audience? 📞 With rising call blocking, spam labels, and strict regulations, outbound dialing is tougher than ever. Learn how to boost contact rates with smart, compliant strategies.

If you have questions, please email [email protected].

The outbound call center industry is facing increasing challenges in reaching consumers due to stricter telecom carrier regulations, call blocking, and spam labeling. With major carriers and third-party spam detection apps aggressively filtering calls, businesses must adapt to maintain high contact....

04/23/2025

Support made simple. From live chat to one-on-one help, CallShaper is here when you need us, no IT team required.

Questions? Reach out to [email protected].

04/21/2025

Support that goes beyond expectations.

At CallShaper, our platform may be intuitive but you’ll never have to navigate it alone. From real-time chat and one-on-one sessions to 24/7 resources and friendly phone support, we’re here every step of the way to make sure you succeed.

✅ Quick answers

✅ Personalized training

✅ Reliable troubleshooting

Get the support your team deserves.

Shape your calls, shape your success — with CallShaper.

Interested in learning more? Email us at [email protected].

At CallShaper, client support isn't just a feature, it’s part of our foundation. While our platform is designed for ease of use, with intuitive editing tools, built-in QA monitoring, and seamless communication between agents and supervisors, we know that sometimes, you need a little extra help. Th...

04/18/2025

Managing multiple vendors? Don’t let DNC compliance fall through the cracks. ✅ Centralize your lists, automate scrubbing, and stay audit-ready with CallShaper.

If you have any questions, reach out to [email protected].

Introduction Managing Do Not Call (DNC) lists is a critical aspect of maintaining compliance in call centers, especially for businesses that work with multiple vendors. Ensuring that all vendors adhere to DNC regulations can be challenging but is necessary to avoid hefty fines and reputational damag...

04/16/2025

This April, let CallShaper’s APIs & webhooks make it rain efficiency! Sync your favorite tools with ease—no bottlenecks, just smooth, real-time updates. 🌷

Keep your call center in full bloom. Schedule your demo: https://www.callshaper.com/landing-page-website/

04/14/2025

📞 Running a small business means wearing lots of hats, but missing customer calls shouldn’t be one of them.

With CallShaper’s new TAS software, you can stay responsive, sound professional, and never let a lead slip through the cracks.

Better calls = happier customers.

Interested in reading more? Click the link below:

https://www.callshaper.com/how-tas-software-boosts-customer-satisfaction-for-small-businesses/

Starting and running a small business can be incredibly exciting but it also involves a lot of risks. Limited money and personnel mean that you need to think hard about which aspects of the business you are going to focus on growing and nurturing, especially when you’re just starting out. For many...

04/11/2025

Call centers must keep call records for 5 years, or face fines up to $50K per violation. Read more by clicking the link below:
https://www.callshaper.com/ftc-record-keeping-requirements-for-call-centers-effective-october-15-2024/
Have questions for CallShaper, email [email protected]

Overview On October 15, 2024, the Federal Trade Commission (FTC) introduced new record keeping requirements for telemarketers and call centers as part of its updated Telemarketing Sales Rule (TSR). Key Record keeping Requirements Under the updated TSR, telemarketers and sellers must retain detailed....

04/08/2025

Heading to LeadsCon? Be sure to swing by booth 368 and learn how CallShaper can help you optimize performance and boost results.

04/07/2025

Sending a very happy birthday to Tia! We hope you have an amazing day!

04/07/2025

Consent isn’t just a checkbox—it’s a legal must. CallShaper makes it easy to record, store, and retrieve consent the right way. 💬✅ Learn more: https://www.callshaper.com/proof-of-consent/

In the realm of telemarketing, obtaining and documenting consumer consent is paramount to ensure compliance with regulations and to foster trust with consumers. The Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) have established clear guidelines on what constitutes va...