RingCentral

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RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions, empowering businesses with conversation i

ntelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. If you need customer service support, please send us a Direct Message or visit the RingCentralSupport page. Connect with the RingCentral developer and customer community here https://community.ringcentral.com

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17/06/2026

Better customer experiences start with better employee experiences 🤝

When agents aren’t tied up in repetitive work, they can move faster, solve issues more effectively, and focus on the moments that actually matter: the customer.

Melody Brue, VP and Principal Analyst at Moor Insights & Strategy, shares more in our on-demand webinar: https://ringcentr.al/4v4iguy.

16/06/2026

Most business phone systems only go two ways: basic call queuing or full contact center.

Growing teams fall right in the middle and usually get ignored.

The RingCentral Customer Engagement Bundle fixes that.

Callback-enabled queues, shared texting, and live reporting, all without the contact center complexity.

Phil Pallen breaks down why this middle ground matters. 👇 https://ringcentr.al/4e7FObO.

16/06/2026

Understaffing hurts customer service. Overstaffing drives up costs.

Finding and maintaining the right balance is one of the biggest challenges contact centers face.

RingCX AI Workforce Management helps teams align staffing with real demand, ensuring the right number of agents are available at the right time.

The results? Teams:
✅ Stay ready for spikes
✅ Avoid staffing too many agents during slower periods
✅ Keep service levels steady without overspending

Make smarter workforce management decisions with RingCX: https://ringcentr.al/4dV96Jf.

15/06/2026

When queues fill up and agents are stretched, calls get dropped. And those customers don’t always call back.

AI Receptionist (AIR) can step in as a destination in your call queue.

When agents aren’t available, AIR answers, handles common inquiries, routes urgent needs, and logs every interaction for follow-up.

Think of a busy dispatch line. When staff are tied up, AIR captures job details and urgency so nothing slips through and every call gets a response: https://ringcentr.al/49aXalk.

11/06/2026

Myth: AI will replace humans.
Reality: It makes every conversation better 💡

The shift isn’t about replacement, it’s about augmentation.

Agentic Voice AI supports every stage of the conversation journey, learning from each interaction to improve the next.

That’s the flywheel.

RingCentral President and COO Kira Makagon breaks down how this flywheel works together with humans in the loop to shape the future of business communications.

10/06/2026

What happens when a home services company stops guessing and starts using data?

Brothers Services Company replaced manual call audits with AI-powered scoring across 6,500+ interactions — and saw a 20% jump in appointments booked almost immediately.

RingCX gave their managers real-time visibility across a distributed team in multiple states and countries. AI Quality Management handled the coaching insights automatically.

Four decades in business. Now running a contact center built for the next four. Read the full story here: https://ringcentr.al/4vff1jJ.

10/06/2026

What if your business could stop 1-star reviews before they happen?

A bad customer review is usually the last sign of a problem, not the first.

The real warning signs show up much earlier: longer wait times, rising frustration, unresolved issues, and recurring trends hidden across thousands of customer conversations.

RingCentral AI Conversation Expert (ACE) helps teams uncover those signals by analyzing customer sentiment and conversation trends after every interaction, so they can resolve issues before they escalate. https://ringcentr.al/3RKXaTj.

How do you scale AI without losing the human connection that actually earns customer trust?Join us on June 23 for the 10...
09/06/2026

How do you scale AI without losing the human connection that actually earns customer trust?

Join us on June 23 for the 10th edition of AI Real Talk, where industry analyst Robin Gareiss, CEO and Principal Analyst at Metrigy, and other CX leaders will discuss the next evolution of AI in customer engagement.

AI is rapidly moving beyond simple chatbots and note-taking tools. The next generation of AI is voice-enabled, capable of guiding conversations, taking action, and orchestrating the customer journey from start to finish.

We'll discuss what this shift means for businesses and how organizations can embrace it while keeping people at the center of the experience.

Plus, get an exclusive first look at our newest customer experience innovations.

Register now 👉 https://ringcentr.al/4einCv1.

08/06/2026

Disjointed contact center tools lead to disjointed customer experiences. Period.

RingCX + RingWEM changes that.

RingCX powers intelligent customer engagement.

RingWEM turns every interaction into smarter coaching, better experiences, and optimal staffing.

And together, they create a customer engagement platform that gets smarter with every conversation.

Swipe to see what they can do together 👇

08/06/2026

The Office Gurus (TOG) started exploring AI with one goal: reduce friction for agents.

The impact quickly went far beyond efficiency.

TOG's VP of Client Solutions and one of our AI Changemakers, Jaimie Bell, turned to RingCX’s AVA Agent Assist and AVA Supervisor Assist to give agents real-time guidance and insight during every interaction.

Now, TOG is resolving issues faster, transforming customer experiences, and driving CSAT increases of 15-25%.

Here's how they made it happen: https://ringcentr.al/4uWyBkW.

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