Twin Oaks Software

Twin Oaks Software Gym Software That Helps You Keep More of What You Earn

Think you're getting the best processing rate because you've been with the same provider for years?Staying with a provid...
08/05/2026

Think you're getting the best processing rate because you've been with the same provider for years?

Staying with a provider for years isn't a bad thing. In fact, long-term relationships can be incredibly valuable. But loyalty and cost efficiency aren't always the same conversation.

Take our 5-minute Cost Efficiency Assessment to see how your current billing, software, and payment setup measures up: https://twinoakssoftware.outgrow.us/cost-efficiency-assessment

As gyms grow, billing volume changes, operations evolve, and software needs expand. What made sense a few years ago may not be the best fit today, and many operators simply haven't had a reason to revisit it.

A quick review can help answer questions like:
• Is your payment structure still competitive?
• Are you paying for tools you no longer use?
• Are your funds reaching your account as quickly as they could?
• Is your support model meeting your team's needs?
• Does your current agreement still align with your business goals?

You may find everything is working exactly as it should.
Or you may uncover opportunities to improve efficiency, reduce costs, and strengthen your operations.

Most gyms know their membership numbers.Fewer know how efficient their billing, software, and operational setup actually...
07/21/2026

Most gyms know their membership numbers.
Fewer know how efficient their billing, software, and operational setup actually is.

That's why we created the Twin Oaks Cost Efficiency Assessment—a practical, 5-minute tool designed to help gym operators evaluate key areas that can impact profitability, cash flow, and operational efficiency.

The assessment reviews areas including:
✓ Payment processing structure
✓ Software-related costs
✓ Billing operations
✓ Fund access and payout timing
✓ Operational support expenses
✓ Contract flexibility

In just a few minutes, you'll receive a clearer picture of where your current setup is performing well—and where there may be opportunities to improve efficiency and strengthen margins.

Because improving profitability isn't always about generating more revenue. Sometimes it's about understanding how efficiently your business is already operating.

Take the 5-minute Cost Efficiency Assessment and discover your gym's software efficiency score:https://twinoakssoftware.outgrow.us/cost-efficiency-assessment

Pay-per-service fees are a normal part of payment processing, but they can quietly add up if they’re not actively monito...
07/14/2026

Pay-per-service fees are a normal part of payment processing, but they can quietly add up if they’re not actively monitored.

These charges are typically tied to specific events—like returned payments, chargebacks, or compliance-related actions—and can vary depending on your provider and agreement. While each fee may seem small on its own, the cumulative impact over time can be meaningful.

What’s important isn’t just knowing these fees exist, but understanding how frequently they occur and how they contribute to your overall cost structure.

Instead of focusing only on whether fees are disclosed, it can be helpful to look at patterns—such as how often these fees are triggered, whether certain types of transactions are driving higher volumes of charges, and how these costs evolve as your business grows. Identifying operational factors that influence these fees can also help reduce how often they occur and improve overall efficiency.

These fees aren’t inherently problematic, but without visibility into how they accumulate, they can make it harder to fully understand your margins.

Taking time to review your statements with a focus on frequency and impact—not just individual line items—can help you identify trends, manage costs more proactively, and ensure your processing setup continues to support your business as it scales.

If you're unsure how pay-per-service fees are affecting your overall cost structure, the Twin Oaks Cost Efficiency Assessment can help identify areas where costs may be impacting your margins: https://www.healthclubsoftware.com/gym-cost-efficiency-assessment

Understanding fund holds is an important part of understanding your gym's cash flow.Reserve holds are a standard practic...
07/07/2026

Understanding fund holds is an important part of understanding your gym's cash flow.

Reserve holds are a standard practice across the payments industry. They exist to help protect against billing returns, chargebacks, and overdrafts. The key question isn't whether you have a reserve hold—it's whether the amount is appropriate, clearly communicated, and adjusted over time as your billing history and processing volume establish a track record.

What we've found is that many gym operators aren't entirely sure what their reserve terms are, why a hold exists, or under what conditions it can be reduced or removed.

A few questions worth asking your payment provider:
• What percentage of funds are being held?
• Why was that reserve amount established?
• How often is it reviewed?
• What criteria are used to reduce or release it?
• Has my processing history been considered?

Most processors maintain some level of reserve as standard practice. But understanding the terms of your agreement can help you forecast cash flow more accurately, avoid surprises, and make better operational decisions.

Clarity around how your money moves is just as important as knowing how much revenue you're generating.

If you're unsure how reserve holds may be impacting your cash flow, visit healthclubsoftware.com/software-solutions to learn more.

The support you have may technically work. That doesn’t mean it’s helping your gym run smoothly.Slow responses, limited ...
06/30/2026

The support you have may technically work. That doesn’t mean it’s helping your gym run smoothly.

Slow responses, limited availability, AI loops, and endless ticket routing have quietly become normalized in software support.

That shouldn’t be the standard.
At Twin Oaks, support means real people who understand real gym operations.

✅ High-touch client relations from a team that knows your business
✅ U.S.-based tech support when you need answers fast
✅ No bots. No scripts. No repeating yourself 3 times
✅ Proactive support that helps prevent problems—not just react to them
✅ In-house data conversions for a smoother transition
✅ Staff onboarding, live training, and optional on-site support

Because gym software shouldn’t just give you tools.
It should give you a partner.

See what responsive support actually looks like for gym operations: https://www.healthclubsoftware.com/client-relations

You don’t run your businesses on “pending.”Payroll has to clear. Vendors need paying. Equipment orders can’t wait becaus...
06/23/2026

You don’t run your businesses on “pending.”

Payroll has to clear. Vendors need paying. Equipment orders can’t wait because funds are sitting somewhere between member billing and your account.

That’s why payout timing matters more than most operators realize.

A strong revenue month can still create stress if access to that revenue is delayed by multiple days.

And when that happens consistently, it affects more than cash flow:
• staffing decisions
• purchasing flexibility
• reserve planning
• confidence in day-to-day operations

Because predictable revenue only helps if it’s actually available when you need it. The strongest gym operators don’t just look at what was billed, they pay attention to when funds actually land.

Learn how Twin Oaks helps gyms create more predictable billing and payout operations: https://www.healthclubsoftware.com/software-solutions

What are your processing fees actually costing you?A fee structure that looks reasonable at first can become much more e...
06/16/2026

What are your processing fees actually costing you?

A fee structure that looks reasonable at first can become much more expensive as membership volume grows.

Percentage-based pricing compounds as revenue increases — even when the level of service stays exactly the same. And when that’s layered across hundreds or thousands of recurring payments, the difference becomes operationally meaningful.

That’s why one of the most important things to confirm is whether your pricing model is helping your margins scale, or quietly increasing costs alongside your growth.

It’s one of the key areas evaluated in the Twin Oaks Cost Efficiency Assessment, alongside:�

• payment processing structure�
• software-related fees�
• fund access timing�
• operational support costs�
• contract flexibility

What to see where your margins could improve? Take the assessment: https://www.healthclubsoftware.com/gym-cost-efficiency-assessment

Most gym operators know their revenue numbers. Far fewer have a clear picture of what they're actually keeping.Small ine...
06/11/2026

Most gym operators know their revenue numbers. Far fewer have a clear picture of what they're actually keeping.

Small inefficiencies across fees, software, and contract structures add up fast, and most operators don't see them until they're already hurting margins.

Our free Cost Efficiency Assessment was built specifically for gym operators to surface exactly that.

It evaluates the areas where costs may be affecting margins and uncovers opportunities to improve financial efficiency without disrupting day-to-day operations.

➡️ What you're paying to process every transaction
➡️ Fees compounding inside your software agreements
➡️ How long it takes to access your own money
➡️ Operational costs that rarely get scrutinized
➡️ Contract terms that may be working against you

Find out where your club is leaving money on the table in less than 5 minutes: https://twinoakssoftware.outgrow.us/cost-efficiency-assessment

How do you know if your payment mix is working against you?Some gyms focus heavily on revenue growth without realizing h...
06/03/2026

How do you know if your payment mix is working against you?

Some gyms focus heavily on revenue growth without realizing how much their payment mix impacts what they actually keep.

When recurring billing leans heavily toward credit cards, processing costs rise quickly, especially at scale.

ACH typically carries lower processing costs, making it one of the simplest ways to improve margins without changing the member experience. And the impact compounds over time.

Even shifting a portion of recurring billing to ACH can help reduce monthly processing costs while creating more predictable revenue operations, with the added benefit of same-day deposits that improve cash flow and reduce funding delays.

The strongest operators don’t just watch revenue. They pay attention to how revenue moves.

Take our Cost Efficiency Assessment and see where your margins could improve: https://www.healthclubsoftware.com/gym-cost-efficiency-assessment

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