It Voice

06/15/2026

It is always a pleasure to highlight the successes of our local business community. This week, we are proud to recognize one of our members, It Voice, for a significant operational milestone.

IT VOICE has officially achieved a 100% Net Customer Satisfaction (CSAT) score on completed support tickets for two consecutive months. To put that in perspective, this performance places them 2.8 points above the industry average and firmly in the top 10% of their field.

This accomplishment speaks volumes about the level of dedication, responsiveness, and care the IT VOICE team provides to their clients. Join us in congratulating them on this impressive commitment to customer service excellence.

https://itvoice.com/

05/22/2026

Feedback Friday 🎉 We love a good fix! But we love making it easy for our customers even more.
Shoutout to James S. for working around their schedule, sticking with the problem, and following up until everything ran smoothly.

05/12/2026

At IT Voice, we don’t just implement technology, we make it work for the people relying on it.
We’re hiring a Tier 1 Technician (Hybrid | Lakeland, FL) to deliver responsive helpdesk support and occasional on-site help when needed.

If you want a role with mentorship, growth, and work that truly matters, apply here:
https://ats.rippling.com/en-US/it-voice-careers/jobs/189d8bb4-f55d-43dc-8aab-cfcc68b43b43

About the role As a  Tier 1 Technician , you’ll serve as the first line of technical support for our clients. This role is primarily f...

05/11/2026

Registration is now open for our upcoming LinkedIn Live:
How to Manage Shadow AI in Your Business

AI use is already happening, whether leadership has formally introduced it or not. That creates real concerns around visibility, privacy, compliance, and risk.
In this session, we’ll discuss:

-what shadow AI is and why it matters
-the risks of unmanaged employee AI use
-how to turn AI experimentation into a competitive advantage
-practical steps for safe adoption over the next 30-60-90 days

Register here: https://itvoice.com/shadow-ai-live

Featuring:
Michael Hoffman, AI Solutions Expert at Hatz AI
Joshua Jones, Director of Integrations at IT Voice
Host Will Slappey ☁️🖥☎️🔒 Slappey, CEO of IT Voice

04/27/2026

IT Voice is excited to introduce our newest engineer, Johnathan Green, who is starting with us today! 🎉

Johnathan joins our team with a focus on automation and building smarter ways for us to support our customers. We’re really looking forward to the ideas and impact he’ll bring across IT Voice.

04/13/2026

IT Voice is hiring a Sales Engineer (vCIO)!
If you’re the kind of person who loves pairing technical know-how with real business strategy, this role is right up your alley.

You’ll work directly with clients as their trusted advisor — shaping IT strategy, building tech roadmaps, guiding budgets, and helping them make smart, future-ready decisions. You’ll collaborate with our sales and engineering teams, keep an eye on risk, and make sure every client’s environment is on track to support their goals.

If you want a role where relationships matter, your expertise is valued, and the team truly has each other’s back — we’d love to talk.

👉 Apply here:

Job Description : We are seeking a highly experienced Sales Engineer, officially titled as vCIO. This position will work closely with our s...

03/06/2026

Wrapping up the week with a review that makes us smile! 😊 Happy hashtag .
Shoutout to Tanner Sartain for delivering the exact kind of service we strive for every day. Tech issues can be stressful, but you shouldn't have to be an IT expert to get things done. We handle the IT, so you can focus on handling your business. Great job, Tanner!

02/20/2026

It’s Feedback Friday, and today’s spotlight is Matthew Rice! 👏

When it comes to service, Matt always gives his best, and our customers notice.

Thank you, Matt, for being so friendly and consistently bringing positivity to every interaction. We appreciate you!

02/17/2026

🚨 AI Safety PSA for Anyone Who Uses Google (so… just about everyone)

Google’s AI Overviews are showing up more and more in search results, and while they look authoritative, they can be dangerously wrong. In some cases, scammers are manipulating AI summaries to display fake customer support numbers, leading people straight into phishing or payment scams.

This isn’t fear-mongering — it’s a reminder that AI makes mistakes, and bad actors know how to exploit them.

A few quick, practical tips:

-Never trust an AI-generated phone number

-Always click through to the company’s actual website

-Verify any support number with a second search

-When in doubt, slow down — scammers rely on urgency

AI is great for brainstorming… but not for banking, billing, or anything involving your personal information.

If you want a clear breakdown of what's happening and how to protect yourself, this article explains it really well 👇

Beyond mistakes or nonsense, deliberately bad information being injected into AI search summaries is leading people down potentially harmful paths.

02/13/2026

🌟 Feedback Friday spotlight! 🌟

Shoutout to Clint Farmer for setting the gold standard in customer service. His knowledge, patience, and genuine care for clients make every interaction feel seamless. Diligent, attentive, and always on point! 👏