08/13/2026
UPDATE at 10:45PM: All repairs have been finalized and services have been restored. If your services did not come back up, you may want to do a simple power cycle of your router. If that doesn't help, please contact our 24/7 support at 269-521-7300. Thanks so much to the crews who worked so hard restoring service. Special thanks to our customers for your patience during this outage.
UPDATE at 5:39pm: Repair crews are actively working on this. Damage was less extensive than initially thought and we are hopeful that repairs will be completed later this evening. We will continue to provide updates.
IMPORTANT OUTAGE INFORMATION: As a result of a very serious fiber cable cut, we are seeing an outage in the area of ARLINGTON TOWNSHIP (north of Lawrence) that we serve within a few miles of the Arlington Township Hall. We have a crew that will be starting repairs soon. Due to the severity of the damage and the extensive repairs that it requires, we anticipate that the outage could last until the middle of the day tomorrow (08/14/2026). We will provide additional updates as we get them.
We are very sorry for this outage and the deeply apologize for the inconvenience and disruption.