Avtex

03/15/2023

Let us reintroduce ourselves: we're officially TTEC Digital today! 🎉 Head on over to our TTEC Digital account and join us at the point of conversation.

03/13/2023

FINAL REMINDER! We're optimizing CX at the point of conversation over at TTEC Digital as one brand laser focused on serving our customers and clients. Help us continue the conversation over on TTEC Digital.

03/06/2023

As part of our continued brand evolution, Avtex is officially becoming TTEC Digital!

We’re feeling energized about the combination of capabilities we can bring to the CX marketplace, and can’t wait to clue you in on all the things we have planned over at TTEC Digital. Follow us there to learn how we optimize CX.

02/28/2023

Coming soon: one TTEC Digital brand!

We’re bringing it all together – Avtex Solutions is officially becoming TTEC Digital. With this exciting shift comes the switch of our social activity to the one and only TTEC Digital page. Follow us over there to stay in the loop!

01/11/2023

In 2022, healthcare became even more of the story of one. What can you do to enhance your patient experience in the consumer age of healthcare? Lots, especially if you harness the power of data, analytics, and AI.

TTEC Digital covers it all in this free ebook: https://bit.ly/3E1qWKv

This eBook, Data and AI: Powerful Differentiators in the Consumer Age of Healthcare, dives into how new data and AI technologies can help your healthcare organization deliver effective, loyalty-building patient experiences.

01/05/2023

In the absence of a significant product or price differentiation, consumers increasingly choose their favorite companies based on the experiences they can offer. This is why product reviews, star ratings, and brand reputation have become valuable assets in the quest to prove to customers that your organization delivers the superior experience. Learn how to bring your customers into focus by mapping out your Voice of Customer program in the interactive workbook from TTEC Digital: https://bit.ly/3PHmsfJ

VoC provides the fuel for exceptional customer experiences by enabling your organization to keep its finger on the pulse of the customer. Download this helpful workbook to learn more.

01/03/2023

Creating a unified view of patient data not only empowers patients to take charge of their health story but also lets you enhance their care and the overall experience they have with your organization.

Whether you’ve shifted parts of your practice to a more virtual model of care or are continuing to take a hybrid approach, staying up to date on trends in the industry can inform your path to the Golden Record, one step at a time. Dive in on the blog: https://bit.ly/3u8ZuVm

Creating a unified view of patient data not only empowers patients to take charge of their health story, but also lets you enhance their care and the overall experience they have with your organization. Whether you’ve shifted parts of your practice to a more virtual model of care or are continuing...

12/29/2022

There is no business need more pressing than meeting the needs of your customers. Customer experiences are happening every day–whether you’re deliberately guiding and investing in them or not. And the price your company is paying because of possible fragmentary, less-than-stellar experiences is costing more than you realize. We outline a few of these hidden costs to help you prioritize your CX on the blog: https://bit.ly/3PCN2q3

For brands to succeed, they must recognize the importance of customer experience and it's impact on customers, employees, and bottom lines.

12/28/2022

Retailers are now realizing the best way to continue competing and growing in a challenging environment is to build a differentiated and high-value brand experience. All retailers are expected to deliver the same level of customer centricity and personalization as top brands, and with the right partner and technology, they have that power. Learn how to transform your CX strategy to meet evolving customer expectations in TTEC Digital's ebook, “Personalizing Customer Experience in Retail”: https://bit.ly/3V32c9y

TTEC Digital and Microsoft Dynamics 365 make it easier than ever to unlock the personalized retail experiences your customers seek out. Read the eBook to learn more.

12/27/2022

In today’s fast-paced consumer- and employee-driven market, the expectation has been set for consistent and dependable interactions that transcend across each person’s entire journey with your brand.

Cue the Total Experience— a business strategy that combines multi-experience (MX), customer experience (CX), employee experience (EX), and user experience (UX) to transform business outcomes. We walk you through how to build a Total Experience in Avtex Thoughts: https://bit.ly/3zJz7r3

The consumer expectation has been set for a proactive and predictive Total Experience. Here are five steps to help your brand deliver it.